| Unit Code | Unit Name/Description | ||
| BSBCMN402A | Develop work priorities | ||
| This unit covers the skills and knowledge required to plan own work schedules, monitor and obtain feedback on work performance and development. | |||
| BSBCMN404A | Develop teams and individuals | ||
| This unit covers the skills and knowledge required to determine individual and team development needs and facilitate the development of the workgroup. | |||
| BSBCMN410A | Coordinate implementation of customer service strategies | ||
| This unit covers the skills and knowledge required to advise on, and carry out customer service strategies, and evaluate customer strategies on the basis of feedback and design strategies for improvement. | |||
| BSBCMN411A | Monitor a safe workplace | ||
| This unit is concerned with OHS responsibilities of employees with supervisory responsibilities to implement and monitor the organisation's Occupational Health and Safety policies, procedures and programs in the relevant work area to meet legislative requirements. | |||
| BSBCMN412A | Promote innovation and change | ||
| This unit covers the skills and knowledge required to promote the use and implementation of innovative work practices to effect change. | |||
| BSBADM402A | Produce complex business documents | ||
| This unit covers design and development of business documents using complex technical features of word processing and/or desktop publishing software. | |||
| BSBADM407A | Administer projects | ||
| This unit covers coordination of the administrative aspects of a project, such as meetings, identifying key results, keeping within timelines and winding up the project on completion. | |||
| BSBADM403A | Develop and use complex databases | ||
| This unit covers the use of database software to complete business tasks and produce useable complex documents. | |||
| BSBADM404A | Develop and use complex spreadsheets | ||
| This unit covers the use of spreadsheet software to complete business tasks and produce suable complex documents. | |||
| BSBCMN405A | Analyse and present research information | ||
| This unit covers the skills and knowledge required to gather, organise and present workplace information using available systems. | |||
Career pathways include:
Entry Requirements: