Elearning – Business Course

Deliver a service to customers (BSBCUS201B)

Deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback.

Design and produce business documents (BSBITU306A)

Design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.

Use business technology (BSBWOR204A)

Select, use and maintain a range of business technology. This technology includes the effective use of computer software to organise information and data.

Organise and complete daily work activities (BSBWOR202A)

Organise and complete work activities, and to obtain feedback on work performance.

Create and use spreadsheets (BSBITU202A)

This unit describes the performance outcomes, skills and knowledge required to correctly create and use spreadsheets and charts through the use of spreadsheet software.

Produce simple word process documents (BSBITU201A)

This unit describes the performance outcomes, skills and knowledge required to correctly operate word processing applications in the production of workplace documents.

Communicate electronically (BSBITU203A)

Send, receive and manage electronic mail (email), as well as to collaborate online using chat rooms, intranets and instant messaging.

Communicate in the workplace (BSBCMM201A)

Gathering, conveying and receiving information together with completing routine written correspondence.

Process and maintain workplace information (BSBINM201A)

Collect, process, store and maintain workplace information and systems. It also includes the maintenance of filing and records systems.

Work effectively in a business environment (BSBIND201A)

Identifying the rights and responsibilities of employees and employers and conducting business in accordance with the organisational goals, values and standards.

Participate in OHS processes (BSBOHS201A)

Participate in workplace occupational health and safety (OHS) processes to protect workers own health and safety, and that of others.

Work effectively with others (BSBWOR203B)

Work in a group environment promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict.