Certificate IV in Business Administration - BSB40507

Monitor a safe workplace (BSBOHS407A)

Implement and monitor the organisation's occupational health and safety (OHS) policies, procedures and programs in the relevant work area to meet legislative requirements.

Prepare financial reports (BSBFIA401A)

Record general journal adjustment entries and to prepare end of period financial reports.

Write complex documents (BSBWRT401A)

This unit describes the performance outcomes, skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity.

Promote products and services (BSBMKG413A)

Coordinate and review the promotion of an organisation's products and services.

Organise meetings (BSBADM405B)

Organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation.

Organise business travel (BSBADM406B)

Organise domestic and overseas business travel, including developing associated itineraries, booking travel and accommodation, preparing travel related documentation and making travel arrangements.

Coordinate implementation of customer service strategies (BSBCUS401B)

Advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback.

Address customer needs (BSBCUS402B)

Manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed.

Develop and use complex spreadsheets (BSBITU402A)

This unit describes the performance outcomes, skills and knowledge required to use spreadsheet software to complete business tasks and to produce complex documents.

Analyse and present research information (BSBRES401A)

Gather, organise and present workplace information using available systems.