Certificate IV in Business - BSB40207

Monitor a safe workplace (BSBOHS407A)

Implement and monitor the organisation's occupational health and safety (OHS) policies, procedures and programs in the relevant work area to meet legislative requirements.

Coordinate implementation of customer service strategies (BSBCUS401B)

Advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback.

Address customer needs (BSBCUS402B)

Manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed.

Report on financial activity (BSBFIA402A)

Report financial activity for business both in response to client requests and to meet statutory requirements such as the completion of statutory requirement reports.

Promote products and services (BSBMKG413A)

Coordinate and review the promotion of an organisation's products and services.

Analyse and present research information (BSBRES401A)

Gather, organise and present workplace information using available systems.

Establish networks (BSBREL401A)

Covers the relationship building and negotiation skills required by workers within an organisation as well as freelance or contract workers.

Manage projects (BSBPMG510A)

Manage a straightforward project or a section of a larger project.

Design and produce business documents (BSBITU306A)

Design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.

Prepare financial reports (BSBFIA401A)

Record general journal adjustment entries and to prepare end of period financial reports.

Manage projects (BSBPMG510Av2)

Manage a straightforward project or a section of a larger project.