BSB20115 Certificate II in Business

BSB20115-Certificate-II-in-Business

BSB20115 Certificate II in Business


Price:

$790.00


TOTAL: $790.00
Price:

$790.00

TOTAL: $890.00 over 3 months
Initial Payment: $266
Succeeding Payments: $104 X 6 fortnightly payments

Units of Competency

12

Course Access

12 months access to online course

Support Hours

7am - 9pm AEST (Mon - Fri),
9am - 1pm AEST (Sat - Sun)

Assessments Marked

Within 5 business days

Course Requirements

  • Sufficient literacy and numeracy skills to complete the course
  • Access to an internet connection

Delivery Mode

100% online, no classroom attendance

Trainer Support

One-on-one

Learning and assessment options

Your workplace or our virtual company as your simulated workplace

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This entry level course will assist you to make your first step into the business world.

This BSB20115 Certificate II in Business course is designed to provide you with the skills and knowledge required for routine tasks in entry level administrative roles, performed under direct supervision

This qualification will teach you the practical and fundamental operational skills to give you the confidence to perform administrative tasks effectively within the business environment.

Career Opportunities

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist

We provide you with twelve (12) months to complete this course. How long it actually takes will be reflective of the time you are able to dedicate to your studies.

This course could be completed within 10 – 15 hours of study per unit. It may take you less time, it may take you more. That is why we give you twelve (12) months and all the support you need. The rest is up to you!

BSBCMM201 Communicate in the workplace

Upon successful completion of this unit, you will:

  • communicate information and ideas verbally and non-verbally, taking cultural differences and language barriers into consideration
  • produce written material, used routinely in day to day work, which is clear, concise and effectively convey the intended meaning to the recipient
  • complete workplace forms
  • use style, format and level of accuracy appropriate to the type of written material
  • provide prompt responses to requests for information in accordance with organisational requirements
Demonstrate knowledge of:
  • identifying organisational policies, plans and procedures which detail organisation's standards or protocols for workplace communication
  • different communication styles
  • barriers to communication

BSBCUS201 Deliver a service to customers

Upon successful completion of this unit, you will:

  • greet customer and establish rapport/relationship in accordance with organisational requirements
  • identify customer needs using appropriate interpersonal skills
  • provide prompt service to address customer needs in accordance with organisational requirements
  • identify and follow up opportunities to increase the quality of service and products
  • respond to and record all customer feedback according to organisational standards, policies and procedures
Demonstrate knowledge of:
  • the key provisions of relevant legislation from all forms of government that apply to provision of customer services
  • workplace organisational policies and procedures relating to customer service and the customer service process

BSBIND201 Work effectively in a business environment

Upon successful completion of this unit, you will:

  • work within organisational requirements including:
    • complying with duty of care, and goals and objectives of organisation
    • complying with legal responsibilities and seeking advice when necessary
    • understanding workers' rights and responsibilities
    • understanding employers' rights and responsibilities
    • achieving a work/life balance
  • work effectively in a team including:
    • completing all tasks
    • seeking assistance when difficulties arise
    • applying communication principles
    • applying appropriate legislation

Demonstrate knowledge of:

  • the legislation that applies to working effectively in a business environment
  • the organisational documents that are relevant to working effectively
  • terms and conditions of employment

BSBINN201 Contribute to workplace innovation

Upon successful completion of this unit, you will:

  • identify ideas for improvements and use information from a range of sources including other people to review and select ideas to put forward for implementation
  • communicate the ideas and seek input from others in order to identify how the ideas could be implemented
  • implement routine changes within scope of responsibility

Demonstrate knowledge of:

  • the role of individuals in suggesting and making improvements and the importance of pro-active involvement
  • the positive impacts and the challenges of change and innovation
  • examples of the types of changes that can occur as a result of effective individual participation within own scope of responsibility
  • examples of the types of changes that are within and outside own scope of responsibility
  • the typical reasons why suggested improvements or innovations may not be implemented, including operational and management constraints
  • how to prepare and communicate ideas for improvement to maximise likelihood of support

BSBITU201 Produce simple word processed documents

Upon successful completion of this unit, you will:

  • produce documents following correct ergonomic, conservation requirements and organisational policies and procedures
  • adhere to organisational style manual when formatting documents
  • refer to help function and user documentation to rectify document problems
  • use system features
  • follow designated timelines when preparing documents
Demonstrate knowledge of:
  • basic formatting styles and their effect on formatting, readability and appearance of documents
  • purpose, use and function of word processing software
  • organisational requirements for ergonomics, work periods and breaks, and conservation techniques
  • what is contained in an organisational style guide

BSBITU202 Create and use spreadsheets

Upon successful completion of this unit, you will:

  • produce documents following correct ergonomic, conservation, organisational and statutory requirements
  • consult with appropriate personnel as required
  • adhere to organisational style and presentation requirements
  • refer to online help function and user documentation to rectify document problems
  • create and modify simple charts
  • follow designated timelines and ensure high accuracy when preparing documents
  • demonstrate ability to prevent data loss and damage

Demonstrate knowledge of:

  • how to format workplace documents
  • organisational requirements for ergonomic standards, work periods and breaks, and conservation techniques
  • organisational guidelines on spreadsheet manipulation and processing
  • the purpose and range of use of spreadsheet functions

BSBITU203 Communicate electronically

Upon successful completion of this unit, you will:

  • follow organisational and service provider requirements when communicating electronically
  • follow organisational policy and procedures when managing all aspects of electronic communication
  • comply with netiquette
  • collaborate in accordance with agreed parameters for electronic communication
  • identify most appropriate software applications

Demonstrate knowledge of:

  • different methods of electronic communication
  • key provisions of relevant legislation that affect aspects of business operations
  • relevant organisation policies and procedures

BSBSUS201 Participate in environmentally sustainable work practices

Upon successful completion of this unit, you will:

  • locate and interpret a range of environment/sustainability legislation and procedural requirements
  • participate in and support discussions for an improved resource efficiency process
  • identify, document and measure usage of resources
  • collaborate with team members on suggestions for improving workplace practices

Demonstrate knowledge of:

  • environmental and resource hazards/risks as well as environmental or sustainability legislation, regulations and codes of practice applicable to own role
  • sustainability requirements in the workplace
  • reporting channels and procedures to report breaches and potential issues
  • where to find environmental and resource efficiency systems and procedures

BSBWHS201 Contribute to health and safety of self and others

Upon successful completion of this unit, you will have the ability to:

  • follow all relevant procedures and instructions relating to work health and safety (WHS) and emergency incidents
  • identify and report hazards to designated personnel
  • contribute to WHS consultative processes

Demonstrate knowledge of workplace health and safety procedures and instructions including:

  • workplace safety procedures and instructions including:
    • systems and equipment
    • routine work operations
    • personal protective equipment (PPE)
    • report incidents and injuries
  • emergency procedures including those for fires and incidents
  • commonly used hazard signs and safety symbols
  • duty holder responsibilities, as specified in WHS Acts, regulations and codes of practice, of:
    • self and fellow workers
    • persons conducting businesses or undertakings (PCBUs)
    • officers
    • others in the workplace
  • difference between hazards and risks
  • WHS hazards that may be present in the workplace, the harm they can cause and how this harm occurs
  • process of hazard identification and risk reduction

BSBWOR202 Organise and complete daily work activities

Upon successful completion of this unit, you will:

  • plan and organise workload with the assistance of others
  • complete tasks, using appropriate digital tools, within specified timelines seeking assistance as required
  • use effective communication skills to seek assistance or feedback from others
  • seek and use feedback from others to monitor and improve work performance

Demonstrate knowledge of:

  • the organisational standards, policies and procedures that relate to own work role
  • the relationship between an individual's work goals and plans and the organisation's goals and plans
  • some factors that can affect the ability to get work done, and explain the action to take
  • how to plan and manage time

BSBWOR203 Work effectively with others

Upon successful completion of this unit, you will:

  • identify own responsibilities in relation to the team and the organisation's requirements
  • work effectively in a workgroup including:
    • support team members
    • use culturally appropriate communication skills
    • act on constructive feedback
    • cooperate and contribute to team goals
    • identify improvement opportunities
  • identify problems and conflicts and address them appropriately

Demonstrate knowledge of:

  • organisational standards, policies and procedures that relate to own work role
  • team responsibilities and duties and their relationship to individual responsibilities and duties
  • conflict resolution techniques

BSBWOR204 Use business technology

Upon successful completion of this unit, you will:

  • select and use technology safely and according to organisational requirements
  • access, retrieve and store required data
  • demonstrate basic maintenance on a range of equipment using manuals or help-files
  • identify and address faults according to requirements

Demonstrate knowledge of:

  • the organisation’s work health and safety requirements
  • the organisation’s requirements for file naming and storage
  • why regular back-ups of data are done
  • ’routine maintenance’ tasks
  • the procedure for addressing equipment faults

Requirements

There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • To meet technical requirements

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • Monitor w/ at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 1.5Mbps
  • Valid personal email address
  • Sound card
  • Speakers and microphone/headset
  • Access to a webcam, photocopier, printer & scanner
  • The latest version of Java, QuickTime, Adobe Reader, Adobe Flash Player
  • Word processing software e.g. Microsoft Office
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfill your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile.

The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style.

To support you in your study we provide:


Personal course induction
A Student Support Officer will personally take you through the sauceLMS and your course.

Live chat
Instant support available by a trainer whilst you are studying 7am - 9pm AEST (Mon to Fri), 9am - 1pm AEST (Sat to Sun).

Contact us form
Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions
You can book an appointment with your personal trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual Classroom sessions
This can be booked with your trainer for specific assessments.

Help and Support
A section on your sauceLMS dashboard with useful links including FAQs.

You are not alone in your study with AOT!