BSB51915 Diploma of Leadership and Management

BSB51915-Diploma-of-Leadership-and-Management

BSB51915 Diploma of Leadership and Management


Price:

$1,790.00


TOTAL: $1,790.00
First Payment: $1490
Second Payment: $300 (in 3 months)
TOTAL: $1,890.00 over 6 months
Initial Payment: $570
Succeeding Payments: $110 X 12 fortnightly payments

Units of Competency

12

Course Access

12 months access to online course

Support Hours

7am - 9pm AEST (Mon - Fri),
9am - 1pm AEST (Sat - Sun)

Assessments Marked

Within 5 business days

Course Requirements

  • Sufficient literacy and numeracy skills to complete the course
  • Access to an internet connection

Delivery Mode

100% online, no classroom attendance

Trainer Support

One-on-one

Learning and assessment options

Your workplace or our virtual company as your simulated workplace

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The BSB51915 Diploma of Leadership and Management prepares you to deliver effective leadership techniques and build a solid foundation of management techniques across a range of managerial disciplines.

AOT’s BSB51915 Diploma of Leadership and Management course is inclusive of selected units of competency that provide a holistic learning curve towards effectively managing teams, people performance, professional development, continuous improvements, project work, managing risks, meetings management and many other management responsibilities.

The BSB51915 Diploma of Leadership and Management also introduces you into the world of emotional intelligence, how you react and respond to others, to stress and how you can harness this to set an example for your team to follow.

Enrol today and begin your next chapter.

Career Opportunities

  • First Line Manager
  • Coordinator
  • Supervisor
  • Team Leader

We provide you with twelve (12) months to complete this course. How long it actually takes will be reflective of the time you are able to dedicate to your studies.

This course could be completed within 15 – 20 hours of study per unit. It may take you less time, it may take you more. That is why we give you twelve (12) months and all the support you need. The rest is up to you!

BSBWOR501 Manage personal work priorities and professional development

Upon successful completion of this unit, you will:

  • use business technology to create and use systems and processes to organise and prioritise tasks and commitments
  • measure and maintain personal work performance including assessing competency against competency standards and seeking feedback
  • maintain an appropriate work-life balance to manage personal health and stress
  • participate in networks
  • develop a personal development plan which includes career objectives and an action plan
  • develop new skills

Demonstrate knowledge of:

  • principles and techniques involved in the management and organisation of:
    • performance measurement
    • personal behaviour, self-awareness and personality traits identification
    • a personal development plan
    • personal goal setting
    • time
  • management development opportunities and options for self
  • methods for achieving a healthy work-life balance
  • organisation's policies, plans and procedures
  • types of learning style/s and how they relate to the individual
  • types of work methods and practices that can improve personal performance

BSBMGT517 Manage operational plan

Upon successful completion of this unit, you will:

  • develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes:
    • resource requirements
    • key performance indicators
    • monitoring processes
    • contingency plans
  • communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams
  • develop and implement strategies to achieve the operational plan within the organisation's policies, practices and procedures including:
  • recruiting, inducting and developing personnel
  • acquiring physical resources and services
  • protecting intellectual property
  • making variations to the plan
  • monitoring and documenting performance

Demonstrate knowledge of:

  • models and methods for operational plans
  • the role of an operational plan in achieving the organisation's objectives
  • budgeting processes
  • alternative approaches to developing key performance indicators to meet business objectives
  • the legislative and regulatory context relevant to the operational plan of the organisation
  • the organisation's policies, practices and procedures that directly relate to the operational plan

BSBMGT516 Facilitate continuous improvement

Upon successful completion of this unit, you will:

  • facilitate effective contributions to and communications about continuous improvement processes and outcomes
  • address sustainability requirements
  • incorporate mentoring, coaching and other support to enable people to participate effectively in continuous improvement processes
  • capture insights, experiences and ideas for improvements and incorporate them into the organisation's knowledge management systems and future planning

Demonstrate knowledge of:

  • how systems and procedures can support effective continuous improvement
  • how continuous improvement systems and processes relate to other business systems and requirements including, knowledge management, quality, performance management and sustainability

BSBWOR502 Lead and manage team effectiveness

Upon successful completion of this unit, you will:

  • use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
    • encouraging and fostering shared understanding of purpose, roles and responsibilities
    • identifying and resolving problems
    • providing feedback to encourage, value and reward others
    • modelling desired behaviour and practices
  • develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
  • establish processes to address issues and resolve performance issues
  • support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
  • develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
  • communicate effectively with a range of stakeholders about team performance plans and team performance
  • facilitate two-way flow of information between team and management relevant to team performance
  • evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Demonstrate knowledge of:

  • how group dynamics can support or hinder team performance
  • strategies that can support team cohesion, participation and performance
  • strategies for gaining consensus
  • issue resolution strategies

BSBWRK510 Manage employee relations

Upon successful completion of this unit, you will:

  • analyse organisational documentation to determine long-term employee relations objectives and current employee relations performance
  • collaborate with others to develop and review industrial relations policies and plans
  • develop implementation and contingency plans for industrial relations policies
  • identify the skills and knowledge needed to implement the plan and organise training and development for self and staff
  • document and communicate strategies and procedures for eliminating and dealing with grievances and disputes
  • train others in conflict-resolution techniques
  • manage industrial relations conflicts, including advocating the organisation's position during negotiations and documenting, implementing and following up agreements

Demonstrate knowledge of:

  • relevant industrial relations legislation or regulations
  • enterprise and workplace bargaining processes
  • key entities in the current Australian industrial relations system, including courts and tribunals, trade unions and employer bodies
  • sources of expert advice

BSBRSK501 Manage risk

Upon successful completion of this unit, you will:

  • analyse information from a range of sources to identify the scope and context of the risk management process including:
    • stakeholder analysis
    • political, economic, social, legal, technological and policy context
    • current arrangements
    • objectives and critical success factors for the area included in scope
    • risks that may apply to scope
  • consult and communicate with relevant stakeholders to identify and assess risks, determine appropriate risk treatment actions and priorities and explain the risk management processes
  • develop and implement an action plan to treat risks
  • monitor and evaluate the action plan and risk management process
  • maintain documentation

Demonstrate knowledge of:

  • the purpose and key elements of current risk management standards
  • the legislative and regulatory context of the organisation in relation to risk management
  • organisational policies, procedures and processes for risk management

BSBCUS501 Manage quality customer service

Upon successful completion of this unit, you will:

      • develop and manage organisational systems for quality customer service
      • develop and review plans, policies and procedures for delivering and monitoring quality customer service
      • implement policies and procedures to ensure quality customer service
      • solve complex customer complaints and system problems that lead to poor customer service
      • monitor and assist teams to meet customer service requirements
      • develop, procure and use human and physical resources to support quality customer service delivery
Demonstrate knowledge of:
    • the legislative and regulatory context of the organisation relevant to customer service
    • organisational policy and procedures for customer service including handling customer complaints
    • iservice standards and best practice models
    • public relations and product promotion
    • techniques for dealing with customers including customers with specific needs
    • techniques for solving complaints including the principles and techniques involved in the management and organisation of:
      • customer behaviour
      • customer needs research
      • customer relations
      • ongoing product and/or service quality
      • problem identification and resolution
      • quality customer service delivery
      • record keeping and management methods
      • strategies for monitoring, managing and introducing ways to improve customer service relationships
      • strategies to obtain customer feedback

BSBADM502 Manage meetings

Upon successful completion of this unit, you will:

  • apply conventions and procedures for formal and informal meetings including:
    • developing and distributing agendas and papers
    • identifying and inviting meeting participants
    • organising and confirming meeting arrangements
    • running the meeting and following up
  • organise, take part in and chair a meeting
  • record and store meeting documentation
  • follow organisational policies and procedures
Demonstrate knowledge of:
  • meeting terminology, structures, arrangements
  • responsibilities of the chairperson and explain group dynamics in relation to managing meetings
  • options for meetings including face-to-face, teleconferencing, web-conferencing and using webcams
  • the relevant organisational procedures and policies regarding meetings, chairing and minutes including identifying organisational formats for minutes and agendas

BSBLDR501 Develop and use emotional intelligence

Upon successful completion of this unit, you will:

  • identify own emotional strengths, weaknesses, stressors, emotional states and triggers through self-reflection and feedback from others
  • model behaviours that demonstrate management of emotions
  • recognise and respond to the emotional states of others
  • promote the development of emotional intelligence in others

Demonstrate knowledge of:

  • emotional intelligence principles and strategies
  • the relationship between emotionally effective people and the attainment of business objectives
  • how to communicate with a diverse workforce which has varying cultural expressions of emotion
  • the use of emotional intelligence in the context of building workplace relationships

BSBLDR502 Lead and manage effective workplace relationships

Upon successful completion of this unit, you will:

  • develop and/or implement processes to manage ideas and information including:
  • communicating information to support others to achieve work responsibilities
  • facilitating employees’ contributions to consultation on work issues
  • providing feedback on the outcomes of consultations
  • resolution of issues raised or referral to relevant personnel
  • establish and/or implement policies to ensure that the organisation's cultural diversity and ethical values are adhered to
  • provide leadership through own behaviour including:
  • professional conduct that promotes trust with internal and external contacts
  • adjusting own interpersonal communication style to meet the organisation's cultural diversity and ethical environment
  • plan for, and manage, the use of networks to support identifiable outcomes for the team and the organisation
  • develop and/or implement processes and systems to manage difficulties including:
  • identifying and resolving conflicts and other difficulties according to organisational policies and procedures
  • planning how to address difficulties
  • providing guidance, counselling and support to assist co-workers in resolving their work difficulties

Demonstrate knowledge of:

  • how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution
  • legislation relevant to managing effective workplace relationships

BSBPMG522 Undertake project work

Upon successful completion of this unit, you will:

  • define the parameters of the project including:
    • project scope
    • project stakeholders, including own responsibilities
    • relationship of project to organisational objectives and other projects
    • reporting requirements
    • resource requirements
  • use project management tools to develop and implement a project plan including:
    • deliverables
    • work breakdown
    • budget and allocation of resources
    • timelines
    • risk management
    • record keeping and reporting
  • consult and communicate with relevant stakeholders to generate input and engagement in planning, implementing and reviewing the project
  • provide support to team members to enable them to achieve deliverables and to transition them as appropriate at completion of the project
  • finalise the project including documentation, sign-offs and reporting
  • review and document the project outcomes
Demonstrate knowledge of:
  • project management tools and how they contribute to a project
  • types of documents and other sources of information commonly used in defining the parameters of a project
  • processes for identifying and managing risk in a project
  • organisation’s mission, goals, objectives and operations and how the project relates to them
  • organisation’s procedures and processes that are relevant to managing a project including:
    • lines of authority and approvals
    • quality assurance
    • human resources
    • budgets and finance
    • record keeping
    • reporting
  • legislative and regulatory context of the organisation in relation to project work, including work health and safety (WHS) requirements

BSBMGT502 Manage people performance

Upon successful completion of this unit, you will:

  • consult with relevant stakeholders to identify work requirements, performance standards and agreed performance indicators
  • develop work plans and allocate work to achieve outcomes efficiently and within organisational and legal requirements
  • monitor, evaluate and provide feedback on performance and provide coaching or training, as needed
  • reinforce excellence in performance through recognition and continuous feedback
  • seek assistance from human resources specialists where appropriate
  • keep records and documentation in accordance with the organisational performance management system

Demonstrate knowledge of:

  • relevant legislative and regulatory requirements
  • relevant awards and certified agreements
  • performance measurement systems utilised within the organisation
  • unlawful dismissal rules and due process
  • staff development options and information

Requirements

There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • To meet technical requirements

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • Monitor w/ at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 1.5Mbps
  • Valid personal email address
  • Sound card
  • Speakers and microphone/headset
  • Access to a webcam, photocopier, printer & scanner
  • The latest version of Java, QuickTime, Adobe Reader, Adobe Flash Player
  • Word processing software e.g. Microsoft Office
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfill your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile.

The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style.

To support you in your study we provide:


Personal course induction
A Student Support Officer will personally take you through the sauceLMS and your course.

Live chat
Instant support available by a trainer whilst you are studying 7am - 9pm AEST (Mon to Fri), 9am - 1pm AEST (Sat to Sun).

Contact us form
Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions
You can book an appointment with your personal trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual Classroom sessions
This can be booked with your trainer for specific assessments.

Help and Support
A section on your sauceLMS dashboard with useful links including FAQs.

You are not alone in your study with AOT!