Communicating in the Workplace

31-Communicating-in-the-workplace

Communicating in the Workplace


Price:

$200.00


TOTAL: $200.00
Price:

$200.00

Units of Competency

2

Course Access

3 months access to online course

Support Hours

7am - 9pm AEST (Mon - Fri),
9am - 1pm AEST (Sat - Sun)

Assessments Marked

Within 5 business days

Course Requirements

  • Sufficient literacy and numeracy skills to complete the course
  • Access to an internet connection

Delivery Mode

100% online, no classroom attendance

Trainer Support

One-on-one

Learning and assessment options

Your workplace or our virtual company as your simulated workplace

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In any business, effective communication is crucial. Do you have great ideas and suggestions about better ways of doing things, but are not sure how to best convey them to others? Then, this short course will assist you in strengthening your communication skills.

Good communication increases productivity, success, understanding, trust, respect, teamwork, decision-making and problem solving. In every position, you need to gather, convey and receive information and complete written correspondence and often make proactive and positive contributions to the workplace.

In these two units of study, you will learn to how to communicate in the workplace and contribute to workplace innovation.

View the units below to understand what each unit within this course offers and how each delivers specific skills and knowledge in a practical sense which you can relate to in the workplace.

This short course will earn you a Statement of Attainment in partial completion of BSB20115 Certificate II in Business.

Career Opportunities

  • Administration assistant
  • Personal assistant

You may use all of the units in this course to credit transfer towards the below qualification at AOT:

  • BSB20115 Certificate II in Business

Talk to our course advisor for more information on credit transfer rules and the qualification that will best suit your needs.

We provide you with three (3) months to complete this course. How long it actually takes will be reflective of the time you are able to dedicate to your studies.

This course could be completed within 10 – 15 hours of study per unit. It may take you less time, it may take you more. That is why we give you three (3) months and all the support you need. The rest is up to you!

BSBCMM201 Communicate in the workplace

Upon successful completion of this unit, you will:

  • communicate information and ideas verbally and non-verbally, taking cultural differences and language barriers into consideration
  • produce written material, used routinely in day to day work, which is clear, concise and effectively convey the intended meaning to the recipient
  • complete workplace forms
  • use style, format and level of accuracy appropriate to the type of written material
  • provide prompt responses to requests for information in accordance with organisational requirements
Demonstrate knowledge of:
  • identifying organisational policies, plans and procedures which detail organisation's standards or protocols for workplace communication
  • different communication styles
  • barriers to communication

BSBINN201 Contribute to workplace innovation

Upon successful completion of this unit, you will:

  • identify ideas for improvements and use information from a range of sources including other people to review and select ideas to put forward for implementation
  • communicate the ideas and seek input from others in order to identify how the ideas could be implemented
  • implement routine changes within scope of responsibility

Demonstrate knowledge of:

  • the role of individuals in suggesting and making improvements and the importance of pro-active involvement
  • the positive impacts and the challenges of change and innovation
  • examples of the types of changes that can occur as a result of effective individual participation within own scope of responsibility
  • examples of the types of changes that are within and outside own scope of responsibility
  • the typical reasons why suggested improvements or innovations may not be implemented, including operational and management constraints
  • how to prepare and communicate ideas for improvement to maximise likelihood of support

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within five working days following the day you submitted your work. You have three attempts for each task to achieve a competency result, with your assessor giving you detailed feedback following each submission.

Unit Short Answer
Questions
Virtual
Session
Scenario
/Case study
Reports Assignment
/Project
BSBCMM201 Communicate in the workplace
BSBINN201 Contribute to workplace innovation

Requirements

There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • To meet technical requirements

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • Monitor w/ at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 1.5Mbps
  • Valid personal email address
  • Sound card
  • Speakers and microphone/headset
  • Access to a webcam, photocopier, printer & scanner
  • The latest version of Java, QuickTime, Adobe Reader, Adobe Flash Player
  • Word processing software e.g. Microsoft Office
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfill your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile.

The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style.

To support you in your study we provide:


Personal course induction
A Student Support Officer will personally take you through the sauceLMS and your course.

Live chat
Instant support available by a trainer whilst you are studying 7am - 9pm AEST (Mon to Fri), 9am - 1pm AEST (Sat to Sun).

Contact us form
Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions
You can book an appointment with your personal trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual Classroom sessions
This can be booked with your trainer for specific assessments.

Help and Support
A section on your sauceLMS dashboard with useful links including FAQs.

You are not alone in your study with AOT!