In any business, effective communication is crucial. Do you have great ideas and suggestions about better ways of doing things, but are not sure how to best convey them to others? Then this short course will assist you in strengthening your communication skills.
Good communication increases productivity, success, understanding, trust, respect, teamwork, decision-making and problem solving. In every position, you need to gather, convey and receive information and complete written correspondence and often make pro-active and positive contributions to the workplace.
In these two units of study, you will learn to how to communicate in the workplace and contribute to workplace innovation.
View the units below to understand what each unit within this course offers and how each delivers specific skills and knowledge in a practical sense which you can relate to in the workplace.
This short course will earn you a Statement of Attainment in partial completion of BSB20115 Certificate II in Business.
- Administration assistant
- Personal assistant