This course focuses on analysing needs, priorities and problem diagnoses in the delivery of service to customers. It focuses on the implementation of customer service strategies with addressing customer needs. This is achieved by managing an ongoing relationship over a period of time with your customer.
View the units below to understand what each unit within this course offers and how each delivers specific skills and knowledge in a practical sense, which you can relate to in business.
This short course provides you with practical skills, strategies and knowledge. Successful completion earns you a Statement of Attainment in partial completion of BSB40215 Certificate IV in Business, which could be your next step forward!
- Business Administrator
- Team Leader