Do you have well-developed skills and a broad knowledge of customer service strategies? Do you understand customer needs and problems and want to provide guidance to staff members?
This short course focuses on analysing needs, priorities and problem diagnoses in the delivery of service to customers and the implementation of customer service strategies.
View the units below to understand what each unit within this course offers and how each delivers specific skills and knowledge in a practical sense which you can relate to in business.
This short course can be a stepping stone to the BSB40215 Certificate IV in Business as successful completion earns you a Statement of Attainment in partial completion towards this qualification. It also provides the practical skills, strategies and knowledge that you can utilise going forwards in your job role.
- Business Administrator
- Team Leader