Customer Service Strategies

Customer-Service-Strategies

Customer Service Strategies


Price:

$150.00


TOTAL: $150.00
Price:

$150.00

Units of Competency

1

Course Access

3 months access to online course

Support Hours

7am - 9pm AEST (Mon - Fri),
9am - 1pm AEST (Sat - Sun)

Assessments Marked

Within 5 business days

Course Requirements

  • Sufficient literacy and numeracy skills to complete the course
  • Access to an internet connection

Delivery Mode

100% online, no classroom attendance

Trainer Support

One-on-one

Learning and assessment options

Your workplace or our virtual company as your simulated workplace

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Do you have well-developed skills and a broad knowledge of customer service strategies? Do you understand customer needs and problems and want to provide guidance to staff members?

This short course focuses on analysing needs, priorities and problem diagnoses in the delivery of service to customers and the implementation of customer service strategies.

View the units below to understand what each unit within this course offers and how each delivers specific skills and knowledge in a practical sense which you can relate to in business.

This short course can be a stepping stone to the BSB40215 Certificate IV in Business as successful completion earns you a Statement of Attainment in partial completion towards this qualification. It also provides the practical skills, strategies and knowledge that you can utilise going forwards in your job role.

 

Career Opportunities

  • Business Administrator
  • Supervisor
  • Manager
  • Team Leader

You may apply for a credit transfer towards several qualifications. At AOT, these include:

  • BSB42015 Certificate IV in Leadership and Management
  • BSB40215 Certificate IV in Business
  • BSB42615 Certificate IV in New Small Business
  • BSB40515 Certificate IV in Business Administration

Talk to our course advisor for more information on credit transfer rules and the qualification that will best suit your needs.

We provide you with three (3) months to complete this course. How long it actually takes will be reflective of the time you are able to dedicate to your studies.

This course could be completed within 15 – 20 hours of study per unit. It may take you less time, it may take you more. That is why we give you three (3) months and all the support you need. The rest is up to you!

BSBCUS401 Coordinate implementation of customer service strategies

Upon successful completion of this unit, you will:

  • identify the needs and priorities of the organisation in delivering services to customers
  • diagnose problems in delivery of customer service
  • respond to and report on customer feedback and complaints
  • review client satisfaction using verifiable data
  • consult and communicate effectively with relevant people
  • develop and implement strategies and methods to improve customer service delivery including:
    • budgeting
    • promotion to staff
    • documentation and follow up
Demonstrate knowledge of:
  • principles of customer service
  • sources of information and techniques for identifying customer needs and reviewing customer satisfaction
  • organisational business structure, products and services related to customer service
  • product and service standards and best practice models

Requirements

There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • To meet technical requirements

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • Monitor w/ at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 1.5Mbps
  • Valid personal email address
  • Sound card
  • Speakers and microphone/headset
  • Access to a webcam, photocopier, printer & scanner
  • The latest version of Java, QuickTime, Adobe Reader, Adobe Flash Player
  • Word processing software e.g. Microsoft Office
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfill your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile.

The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style.

To support you in your study we provide:


Personal course induction
A Student Support Officer will personally take you through the sauceLMS and your course.

Live chat
Instant support available by a trainer whilst you are studying 7am - 9pm AEST (Mon to Fri), 9am - 1pm AEST (Sat to Sun).

Contact us form
Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions
You can book an appointment with your personal trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual Classroom sessions
This can be booked with your trainer for specific assessments.

Help and Support
A section on your sauceLMS dashboard with useful links including FAQs.

You are not alone in your study with AOT!