Would you like to be a better boss or a better manager? Do you want to build a positive work culture? Do you know how to recognise and appreciate the emotional strengths and weaknesses of others to maximise team outcomes?
The development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management is a crucial element to leading and managing teams in the workplace. To lead and manage effectively, you must take into account the organisation’s values, goals and cultural diversity. If you are looking to grow as a quality leader and manager, then this accredited short course is for you.
In these three units of study, you will learn how to lead and manage team effectiveness, lead and manage effective workplace relationships and develop and use emotional intelligence.
View the units below to understand what each unit within this course offers and how each delivers specific skills and knowledge in a practical sense which you can relate to in the workplace.
This short course will earn you a Statement of Attainment in partial completion of BSB51915 Diploma of Leadership and Management.
- Team leader
- Assistant manager
- Sales team coordinator
- Leading hand