Managing Employee Relations

26-Managing-employee-relations

Managing Employee Relations


Price:

$300.00


TOTAL: $300.00
Price:

$300.00

Units of Competency

2

Course Access

3 months access to online course

Support Hours

7am - 9pm AEST (Mon - Fri),
9am - 1pm AEST (Sat - Sun)

Assessments Marked

Within 5 business days

Course Requirements

  • Sufficient literacy and numeracy skills to complete the course
  • Access to an internet connection

Delivery Mode

100% online, no classroom attendance

Trainer Support

One-on-one

Learning and assessment options

Your workplace or our virtual company as your simulated workplace

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Do you like helping people? Do you find you are the one your friends and family come to for advice on how to resolve a disagreement?

A career that involves coaching ?managers and staff to improve their performance and advice and giving guidance on all relevant employee relations issues is for you. This short course covers developing and implementing employee and industrial relations policies and performance management processes. It also teaches you the skills and knowledge to manage conflict resolution and to encourage effective employee performance with individual or group learning and development.

In these two units of study, you will learn to develop and manage performance management processes and manage employee relations.

View the units below to understand what each unit within this course offers and how each delivers specific skills and knowledge in a practical sense which you can relate to in employee relations.

This short course will earn you a Statement of Attainment in partial completion of BSB50615 Diploma of Human Resources Management.

Career Opportunities

  • Employee relations officer
  • Workplace relations advisor
  • Industrial relation manager
  • Customer relations support

You may use all of these units to credit transfer towards the below qualification at AOT:

  • BSB50615 Diploma of Human Resources Management

Talk to our course advisor for more information on credit transfer rules and the qualification that will best suit your needs.

We provide you with three (3) months to complete this course. How long it actually takes will be reflective of the time you are able to dedicate to your studies.

This course could be completed within 15 – 20 hours of study per unit. It may take you less time, it may take you more. That is why we give you three (3) months and all the support you need. The rest is up to you!

BSBWRK510 Manage employee relations

Upon successful completion of this unit, you will:

  • analyse organisational documentation to determine long-term employee relations objectives and current employee relations performance
  • collaborate with others to develop and review industrial relations policies and plans
  • develop implementation and contingency plans for industrial relations policies
  • identify the skills and knowledge needed to implement the plan and organise training and development for self and staff
  • document and communicate strategies and procedures for eliminating and dealing with grievances and disputes
  • train others in conflict-resolution techniques
  • manage industrial relations conflicts, including advocating the organisation's position during negotiations and documenting, implementing and following up agreements

Demonstrate knowledge of:

  • relevant industrial relations legislation or regulations
  • enterprise and workplace bargaining processes
  • key entities in the current Australian industrial relations system, including courts and tribunals, trade unions and employer bodies
  • sources of expert advice

BSBHRM512 Develop and manage performance management processes

Upon successful completion of this unit, you will:

  • develop, implement, monitor and review an organisational performance management process which supports business goals including analysing the organisational strategic and operational plan
  • design methods for the development of key performance indicators and formal performance management sessions by line managers
  • consult with stakeholders to gain support
  • design, develop, coordinate and implement individual and group learning and development
  • train line managers and other relevant people to manage performance
  • provide support to line managers to effectively manage performance issues, including dispute resolution and termination of employment
  • develop approaches to improve performance and address identified performance gaps

Demonstrate knowledge of:

  • characteristics of a learning organisation
  • policies and legislation relevant to performance management
  • grievance procedures
  • models for giving feedback and options for skill development
  • options in the design of performance management processes
  • role of performance management in relation to broader human resources and business objectives

Requirements

There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • To meet technical requirements

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • Monitor w/ at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 1.5Mbps
  • Valid personal email address
  • Sound card
  • Speakers and microphone/headset
  • Access to a webcam, photocopier, printer & scanner
  • The latest version of Java, QuickTime, Adobe Reader, Adobe Flash Player
  • Word processing software e.g. Microsoft Office
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfill your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile.

The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style.

To support you in your study we provide:


Personal course induction
A Student Support Officer will personally take you through the sauceLMS and your course.

Live chat
Instant support available by a trainer whilst you are studying 7am - 9pm AEST (Mon to Fri), 9am - 1pm AEST (Sat to Sun).

Contact us form
Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions
You can book an appointment with your personal trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual Classroom sessions
This can be booked with your trainer for specific assessments.

Help and Support
A section on your sauceLMS dashboard with useful links including FAQs.

You are not alone in your study with AOT!