Receptionist

Receptionist


Price:

$330.00


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TOTAL: $330.00
Price:

$330.00

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Units of Competency

3

Course Access

4 months access to online course

Support Hours

7am - 9pm AEST (Mon - Fri)

Assessments Marked

Within 10 business days

Course Requirements

  • Sufficient literacy and numeracy skills to complete the course
  • Access to an internet connection

Delivery Mode

100% online, no classroom attendance

Trainer Support

One-on-one

Learning and assessment options

Your workplace or our virtual company as your simulated workplace

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Our receptionist short course details the fundamental duties and responsibilities of a receptionist, including dealing with customers, sending, receiving and managing emails, collaborating online using chat rooms, instant messaging and intranets, and preparing and producing short routine letters, notes, memos and records using word processing software.

Our receptionist courses are designed to help you develop in a number of areas such as your customer service and communication skills in the workplace.

In these three units of study, you will learn how to deliver a service to customers and communicate in the workplace face to face or electronically.

View the units below to understand what each unit within this course offers and how each delivers specific skills and knowledge in a practical sense which you can relate to in the workplace.

This short course will earn you a Statement of Attainment in partial completion of the BSB20115 Certificate II in Business.

Career Opportunities

  • Receptionist
  • Office junior
  • Administration assistant

You may use all of the units in this course to credit transfer towards the below qualification at AOT:

  • BSB20115 Certificate II in Business

Talk to our course advisor for more information on credit transfer rules and the qualification that will best suit your needs.

We provide you with four (4) months to complete this course. How long it actually takes will be reflective of the time you are able to dedicate to your studies.

This course could be completed within 10 – 15 hours of study per unit. It may take you less time, it may take you more. That is why we give you four (4) months and all the support you need. The rest is up to you!

BSBCMM201 Communicate in the workplace

Upon successful completion of this unit, you will:

  • communicate information and ideas verbally and non-verbally, taking cultural differences and language barriers into consideration
  • produce written material, used routinely in day to day work, which is clear, concise and effectively conveys the intended meaning to the recipient
  • complete workplace forms
  • use style, format and level of accuracy appropriate to the type of written material
  • provide prompt responses to requests for information in accordance with organisational requirements
Demonstrate knowledge of:
  • identifying organisational policies, plans and procedures which detail organisation's standards or protocols for workplace communication
  • different communication styles
  • barriers to communication

BSBCUS201 Deliver a service to customers

Upon successful completion of this unit, you will:

  • greet customer and establish rapport/relationship in accordance with organisational requirements
  • identify customer needs using appropriate interpersonal skills
  • provide prompt service to address customer needs in accordance with organisational requirements
  • identify and follow up opportunities to increase the quality of service and products
  • respond to and record all customer feedback according to organisational standards, policies and procedures
Demonstrate knowledge of:
  • the key provisions of relevant legislation from all forms of government that apply to provision of customer services
  • workplace organisational policies and procedures relating to customer service and the customer service process

BSBITU203 Communicate electronically

Upon successful completion of this unit, you will:

  • follow organisational and service provider requirements when communicating electronically
  • follow organisational policy and procedures when managing all aspects of electronic communication
  • comply with netiquette
  • collaborate in accordance with agreed parameters for electronic communication
  • identify most appropriate software applications

Demonstrate knowledge of:

  • different methods of electronic communication
  • key provisions of relevant legislation that affect aspects of business operations
  • relevant organisation policies and procedures

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each task to achieve a competency result, with your assessor giving you detailed feedback following each submission.

Unit Short Answer
Questions
Virtual
Session
Scenario
/Case study
Reports Assignment
/Project
BSBCMM201 Communicate in the workplace
BSBCUS201 Deliver a service to customers
BSBITU203 Communicate electronically

Requirements

There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • To meet technical requirements

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • Monitor w/ at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 1.5Mbps
  • Valid personal email address
  • Speakers and microphone/headset
  • The latest version of Java, QuickTime, Adobe Reader, Adobe Flash Player
  • Word processing software e.g. Microsoft Office
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Personal course induction

A Student Support Officer will personally take you through the sauceLMS and your course.

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions

You can book an appointment with your personal trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Help and Support

A section on your sauceLMS dashboard with useful links including FAQs.
You are not alone in your study with AOT!

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