Team Work and Communication

Team Work and Communication


Price:

$330.00


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TOTAL: $330.00

Team Work and Communication

$330.00

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Units of Competency

3

Course Access

4 months access to online course

Support Hours

7am - 9pm AEST (Mon - Fri)

Assessments Marked

Within 10 business days

Course Requirements

  • Sufficient literacy and numeracy skills to complete the course
  • Access to an internet connection

Delivery Mode

100% online, no classroom attendance

Trainer Support

One-on-one

Learning and assessment options

Your workplace or our virtual company as your simulated workplace

ENDLESS POSSIBILITIES WITH A CAREER IN ADMINISTRATION

A smart choice for those looking to get ahead

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Good communication and teamwork are keys to building success for you, your team and organisation. In this short course, you can develop your communication skills and learn how to be an effective team player.

In various careers, the ability to communicate well and build effective working relationships is the foundation of professional growth. This short course will teach you the essential skills that you can use to make a positive impact in the workplace.

In these three units of study, you will learn how to communicate in the workplace and work effectively with others in a business environment.

View the units below to understand what each unit within this course offers and how each delivers specific skills and knowledge in a practical sense which you can relate to in the workplace.

This short course will earn you a Statement of Attainment in partial completion of the BSB20115 Certificate II in Business.

Career Opportunities

  • Receptionist
  • Office junior
  • Junior assistant

You may use all of the units in this course to credit transfer towards the below qualification at AOT:

  • BSB20115 Certificate II in Business

Talk to our course advisor for more information on credit transfer rules and the qualification that will best suit your needs.

We provide you with four (4) months to complete this course. How long it actually takes will be reflective of the time you are able to dedicate to your studies.

This course could be completed within 10 – 15 hours of study per unit. It may take you less time, it may take you more. That is why we give you four (4) months and all the support you need. The rest is up to you!

BSBCMM201 Communicate in the workplace

Upon successful completion of this unit, you will:

  • communicate information and ideas verbally and non-verbally, taking cultural differences and language barriers into consideration
  • produce written material, used routinely in day to day work, which is clear, concise and effectively conveys the intended meaning to the recipient
  • complete workplace forms
  • use style, format and level of accuracy appropriate to the type of written material
  • provide prompt responses to requests for information in accordance with organisational requirements
Demonstrate knowledge of:
  • identifying organisational policies, plans and procedures which detail organisation's standards or protocols for workplace communication
  • different communication styles
  • barriers to communication

BSBIND201 Work effectively in a business environment

Upon successful completion of this unit, you will:

  • work within organisational requirements including:
    • complying with duty of care, and goals and objectives of organisation
    • complying with legal responsibilities and seeking advice when necessary
    • understanding workers' rights and responsibilities
    • understanding employers' rights and responsibilities
    • achieving a work/life balance
  • work effectively in a team including:
    • completing all tasks
    • seeking assistance when difficulties arise
    • applying communication principles
    • applying appropriate legislation

Demonstrate knowledge of:

  • the legislation that applies to working effectively in a business environment
  • the organisational documents that are relevant to working effectively
  • terms and conditions of employment

BSBWOR203 Work effectively with others

Upon successful completion of this unit, you will:

  • identify own responsibilities in relation to the team and the organisation's requirements
  • work effectively in a workgroup including:
    • support team members
    • use culturally appropriate communication skills
    • act on constructive feedback
    • cooperate and contribute to team goals
    • identify improvement opportunities
  • identify problems and conflicts and address them appropriately

Demonstrate knowledge of:

  • organisational standards, policies and procedures that relate to own work role
  • team responsibilities and duties and their relationship to individual responsibilities and duties
  • conflict resolution techniques

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each task to achieve a competency result, with your assessor giving you detailed feedback following each submission.

Unit Short Answer
Questions
Virtual
Session
Scenario
/Case study
Reports Assignment
/Project
BSBCMM201 Communicate in the workplace
BSBIND201 Work effectively in a business environment
BSBWOR203 Work effectively with others

Requirements

There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
  • Knowledge of common computing terms and word processing
  • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
  • Familiarity with navigating the Internet
  • Meet technology requirements

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • Monitor w/ at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 1.5Mbps
  • Valid personal email address
  • Speakers and microphone/headset
  • The latest version of Java, QuickTime, Adobe Reader, Adobe Flash Player
  • Word processing software e.g. Microsoft Office
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Personal course induction

A Student Support Officer will personally take you through the sauceLMS and your course.

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions

You can book an appointment with your personal trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Help and Support

A section on your sauceLMS dashboard with useful links including FAQs.
You are not alone in your study with AOT!

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