Creating Total Customer Service

Meet and exceed customer expectations with the course Creating Total Customer Service.

This course provides comprehensive training in customer service, from meeting and greeting, building relationships to addressing customer concerns and solving problems.

This course is ideal for customer service advisors, with limited experience who want to revive, develop and improve their skills. It is also for those who want to move into customer service.

Subjects you’ll cover:

BSBCMN216A Create customer relationship

• Meet and greet customers
• Effectively communicate with customers
• Create rapport/relationship with customer is established
• Present a positive organisational image
• Provide and receive constructive feedback
• Maintain personal presentation standards

BSBCMN217A Process customer feedback

• Handle customer feedback
• Record customer feedback
• Unmet customer needs are identified
• Recommend other products and services
• Advise to customers is consistent with companies legislative and statutory framework

Upon successful completion

Students will receive a Nationally Recognised Statement of Attainment .This short course contains required units from the Certificate II in Business (BSB20101) qualification.

Not sure which online course is right for you?

Call a friendly AOT Course Advisor on: 1300 72 66 34
8.30 am- 5: 00pm AEST Mon-Fri

Click here to view AOT's list of online short courses