Customer Service Strategies - Accredited Online Training

Customer Service Strategies

Course Information Units of Study Student Support Course Requirements

Enhance your employment prospects with this online short course.

Career Pathways

  • Business Administrator
  • Supervisor
  • Manager
  • Team Leader


Do you have well-developed skills and a broad knowledge of customer service strategies? Do you understand customer needs and problems and want to provide guidance to staff members?

This short course focuses on analysing needs, priorities and problem diagnoses in the delivery of service to customers, and the implementation of customer service strategies.

To understand what each unit within this course offers, and how each furnishes you with specific skills and knowledge that you will accomplish to achieve competency, click on the Units of Study tab above.

This short course provides you with practical skills, strategies and knowledge, and successful completion earns you a Statement of Attainment in partial completion of BSB40215 Certificate IV in Business.

Study Pathways

You may apply for a credit transfer towards several qualifications. At AOT these include:

  • BSB42015 Certificate IV in Leadership and Management
  • BSB40215 Certificate IV in Business
  • BSB42615 Certificate IV in New Small Business
  • BSB40515 Certificate IV in Business Administration

Talk to our course advisor for more information on credit transfer rules and the qualification that will best suit your needs.

How long does the course take?

We provide you with three (3) months to complete this course, how long it actually takes, will be reflective of the time you are able to dedicate to your studies.

This course could be completed with 15 – 20 hours of study per unit, it may take you less time, it may take you more, that is why we give you three (3) months and all the support you need. The rest is up to you!


You Pay Only:


  • No additional fees
  • No course material cost
  • 100% trainer support
Monthly Special

Delivery mode: 100% online, no classroom attendance

Trainer support: One-on-one

Support hours: 7am - 9pm AEST (Mon - Fri), 9am - 1pm AEST (Sat - Sun)

Learning and assessment options: Your workplace or our virtual company as your simulated workplace

Assessments marked: Within 5 business days

Having trouble deciding?

Have a look at our courses for yourself by requesting a Free Live Demonstration today.

Request a Free Live Demo

Live Chat with a course advisor

If you need any more information or have some questions, try a live chat with one of AOT's course Advisors.

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