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AOT-FAQ

Why should I study with AOT?

  • You can start your course at any time
  • There are no time restrictions - you can take the maximum enrolment time or complete the course in record time
  • You get unlimited and personalised trainer support during business hours
  • Fast tracking (you will love this feature). It means that your previous work experience may exempt you from studying some of the units through recognition of prior learning (RPL). Or you can choose an assessment only pathway.
  • It's so flexible - you can study whenever, wherever and for however long you choose
  • You use some of the best interactive learning materials available in Australia

What is an online course?

A combination of course content and assessments that can be completed anywhere that in the world that has a computer with internet connection.

What is a Virtual Classroom?

Whilst a student is online they will have access to communication tools to that will allow them to communicate with a trainer and other students in real time.

Do you have student testimonials I can read?

Sure do! Please click on this link to read our student testimonials.

How long does it take to complete an online course?

  • It depends on the level of course and your language, literacy and numeracy levels.
  • The level of previous experience you have in the course.
  • Level of commitment in doing the course.
  • We suggest that each unit takes approximately 10-20 hrs to complete.

The best method for completing the course is allocation of time using a timetable. You may discuss your study timetable with your trainer.

Do I have a time limit to complete my course(s)?

Access to online courses is limited. Time limits vary depending on the course, please see each course for information.

Do I get my own trainer?

At AOT we have a team of professional trainers. You may request the same trainer each time you call, otherwise any of our trainers will be more than happy to assist you.

Do you have a toll-free number I can call on?

Yes you can call us on 1300 72 66 34 for the cost of a local call from landline in Australia.

Do I get unlimited support?

You may call to speak to a trainer at anytime during business hours. You may email any problems or comments to trainer@aot.edu.au.

Where do I send my assessment?

  • All short answer and multiple-choice questions can be completed instantly online.
  • Documents that must be submitted as part of tasks are uploaded inside your course
  • Usually all information concerning assessments will be located within each course, VHS tapes and DVD's for specific assessments are to be sent to:
    • Accredited Online Training
      PO BOX 7575
      Cairns Qld 4870.

I don't have a Video Camera, Can I still do my course?

A video camera is necessary for the Training and Assessment courses. If you don't own a video camera you will need to hire or borrow one. We do not supply video cameras.

What do I do if I get stuck?

Email a trainer at: trainer@aot.edu.edu.au or call on 1300 72 66 34 during business hours.

How do I acquire a refund?

Please refer to our Student Handbook (page 9) for refund policies.

How to I apply for RPL?

You may apply for Recognition of Prior Learning/ Recognition of Current Competency (RPL/RCC) at any time during your progress through this course.

You can also swap between RPL and completing the course material and assessments at anytime. You also have the option of accelerating your progress by choosing an assessment only pathway. This is if you feel you have the knowledge and experience to complete the assessments without reading through the course material.

To apply for RPL/RCC Please follow the below steps:

Step 1: Download the unit's RPL document located within your course or from our website.

Step 2: After you have paid for your course you can contact an online facilitator on 1300 72 66 34 or by email to discuss your application.

Step 3: Assemble your portfolio and send it to:

Accredited Online Training
PO Box 7575
Cairns QLD 4870

Your RPL application will be processed within two weeks of receipt of your portfolio.

What is a Nationally Recognised Course?

All of AOT’s formal qualification recognised by employers across Australia.

The AQTF ensures that all Registered Training Organisation's and the qualifications they issue are recognised throughout Australia. To find out more about the AQTF, contact your state or territory registering body.

What is an Accredited Course?

An accredited course means a structured sequence of vocational education and training that has been accredited and leads to an Australian Qualifications Framework (AQF) qualification or Statement of Attainment.

I can't see part of my course, what do I do?

Email trainer@aot.edu.au or ring us on 1300 72 66 34.

How do I pay for my course(s)?

At AOT we accept a wide range of payment methods. If you pay for the full course upfront you will receive a 10% discount off the RRP.

  • Visa, Mastercard, Bankcard, American Express
  • Cheque
  • Money Order
  • BPAY
  • Australia Post Billpay
  • Direct Deposit

Is payment secure?

We take special care to provide our customers with a safe, secure method of payment. We do not give out anyone’s credit card details.

Do you offer payment plans?

Payment plans are available on the full price of the course and can be paid off over the duration of the course in monthly instalments. A non-refundable upfront fee is required. Please call 1300 72 66 34 for more details.

Once I've paid for my course(s) when can I access it?

Once AOT has received your payment you will be emailed your course login details almost instantaneously if during business hours.

Can I get a tax invoice?

Once AOT has received your payment you will be emailed your paid tax invoice.

Can I get a quote?

To receive a quote please follow the following instructions:

  1. Click the Enrol button for the course you are interested in
  2. Click the Buy button
  3. Click the Checkout button
  4. Fill in your details then click Continue
  5. OPTION 3 select quote as the Payment Type then click Continue
    • You can now see your quote which you can print or save
    • Please note that quotes are valid for 30 days from the date issued
    • An AOT representative will contact you shortly

Otherwise you can call AOT during business hours to request a quote be emailed to you.

Are corporate discounts available?

Yes, corporate discounts are available for employers who wish to pay for a group of 10 or more students.

Do you have any specials at the moment?

Please check out our website for this month’s special offer.



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