Elearning - Coordinate implementation of customer service strategies

This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback.

This unit applies to individuals with a broad knowledge of customer service strategies who contribute well developed skills in addressing customer needs and problems. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

What will you achieve from this course?

 Coordinate impementation of customer service strategies will provide you with the skills and knowledge to:

• Advise on customer service needs
• Support implementation of customer service strategies
• Evaluate and report on customer service 

Career Pathways

• Administrative worker
• Retail worker
• Hospitality worker
• Tourism worker

This is an elective unit for the qualifiation:

• BSB40807 Certificate IV in Frontline Management
• BSB40207 Certificate IV in Business
• BSB40407 Certificate IV in Small Business Management
• BSB40507 Certificate IV in Business Administration

How to gain your qualification faster

Recognition of Prior Learning (RPL) is “the acknowledgement of the skills and knowledge” that you have gained through previous studies, work and life experiences. If RPL is granted, this will mean that you will not have to complete the study or assessments for a unit or units of competency.

RPL (Recognition of Prior Learning) »

How long does this short course take?

Choosing to study online allows you to study at a pace that suits your lifestyle.

Help with the cost of your learning

You may be eligible for financial assistance as this course is approved for Centrelink student payments. Please contact your nearest Centrelink office to discuss your eligibility. AOT's Centrelink registration number is 4P727.