Home  Sales & Customer Service Essentials
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Elearning - Sales & Customer Service Essentials - Short CourseCourse info Units of Study This unit is suited to workers required to be familiar with a product and/or service in order to recommend customised solutions. The customer relationship would typically involve direct interaction with customers a number of times over an extended period. Staff would be expected to be aware of and apply factors involving ethics, industry practice and relevant government policies and regulations. What will you achieve from this course? The Sales & Customer Service Essentials Short Course will provide you with the skills and knowledge to:
Upon successful completion of these two units of competency you will receive a Statement of Attainment for part of the industry qualification in Certificate IV in Frontline Management (BSB40807) Career Pathways
This is a nationally recognised qualification. How to gain your qualification faster Recognition of Prior learning (RPL) is “the acknowledgement of the skills and knowledge” that you have gained through previous studies, work and life experiences. If RPL is granted, this will mean that you will not have to complete the study or assessments for a unit or units of competency. You are required to complete 2 units of study. BSBCUS402A Address Customer Needs
This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
BSBCUS301A Deliver and monitor service to customers
This unit describes the performance outcomes, skills and knowledge required to identify customer needs and monitor service provided to customers.
How long does the course take? Choosing to study online allows you to study at a pace that suits your lifestyle. Total nominal hours: 90 hrs
Maximum 3 months access to online course.
Course Cost
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