BSBCMN216A-Create customer relationship

In today’s highly competitive business environment, it is crucial that you always remember your customers have a choice: if you don’t provide them with the level of customer service they demand, they can take their business elsewhere.

Meet and exceed customer expectations with this online course!
Studying the short course Create customer relationship (BSBCMN216A) you will learn how to deal with customer relationships at an introductory operational level.  Gain the skills and knowledge to:

• Meet and greet customers
• Effectively communicate with customers
• Create rapport/relationship with customer is established
• Present a positive organisational image
• Provide and receive constructive feedback
• Maintain personal presentation standards

BSBCMN216A-Create customer relationship is a required unit from the Certificate II in Business (BSB20101) Qualification.

Students will receive a nationally recognised Statement of Attainment upon successful completion of this unit.

Not sure which online course is right for you?

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