Student Support

Student Support Centre

Our trainers come from a variety of backgrounds and are industry experts who have an extensive amount of experience. Each one will provide you with a wealth of knowledge to assist you with your learning. Our trainers are here to assist you with clarification on course content, assessments, or just how to manage your study time effectively.

You can contact a trainer for support via email, telephone or live chat.

Our Student Support Centre is available from 9am to 5pm, Monday to Friday (AEST).

Afterhours support
You can arrange to have one of our trainers contact you after hours or on a weekend. To do this, you just need to contact our Student Support Centre to make a suitable time.

Submit assessments online
We want to make every aspect of your learning as convenient and helpful to you as possible, and this includes the review of your progress. Submitting your work for assessment is as easy as the click of a button, but before you make that final submission it is a good idea to test yourself on any weak points you may have.

Assessment Feedback
You will receive your assessment results within 5 business days of submitting them. Depending on your results an AOT trainer may provide you with constructive feedback that will benefit you and help you progress to the next level of your course.

Virtual Classroom
Some of the assessments take place in the virtual classroom. These sessions are conducted by an AOT trainer/assessor.

A ‘virtual classroom’ session allows students to:

• gain more knowledge about a particular subject and have discussions with their trainers and other learners
• demonstrate the required skills and knowledge in order to be assessed competent in a particular assessment
• re-enforce any area of training that the student requests