BSBCUS201

Upon successful completion of this unit, you will:

  • greet customer and establish rapport/relationship in accordance with organisational requirements
  • identify customer needs using appropriate interpersonal skills
  • provide prompt service to address customer needs in accordance with organisational requirements
  • identify and follow up opportunities to increase the quality of service and products
  • respond to and record all customer feedback according to organisational standards, policies and procedures

Demonstrate knowledge of:

  • the key provisions of relevant legislation from all forms of government that apply to provision of customer services
  • workplace organisational policies and procedures relating to customer service and the customer service process