Upon successful completion of this unit, you will:

      • discuss and clarify goals and responsibilities with a team of people
      • apply management and communication skills with a range of people that:
        • provides direction and leadership
        • assists individuals to achieve goals
        • motivates and builds team cohesion
        • fosters contribution of and respect for ideas
        • apply techniques for resolving problems within organisational and legislative requirements
        • communicate effectively with management including escalating problems outside own area of responsibility
        • manage communication of information to, and between, the team

Demonstrate knowledge of:

    • organisational goals, objectives and plans that relate to the team
    • legislation, regulations, standards or codes of practice that may impact team performance and outcomes
    • the organisational structure with reference to the organisational chart
    • options for addressing performance issues in the organisation
    • the principles and techniques of:
      • group dynamics and processes
      • motivation
      • negotiation
      • explain why considering individual behaviour and differences is important to a manager