Upon successful completion of this unit, you will:

  • identify ideas for improvements and use information from a range of sources including other people to review and select ideas to put forward for implementation
  • communicate the ideas and seek input from others in order to identify how the ideas could be implemented
  • implement routine changes within scope of responsibility

Demonstrate knowledge of:

  • the role of individuals in suggesting and making improvements and the importance of pro-active involvement
  • the positive impacts and the challenges of change and innovation
  • examples of the types of changes that can occur as a result of effective individual participation within own scope of responsibility
  • examples of the types of changes that are within and outside own scope of responsibility
  • the typical reasons why suggested improvements or innovations may not be implemented, including operational and management constraints
  • how to prepare and communicate ideas for improvement to maximise likelihood of support