Upon successful completion of this unit, you will:

  • follow organisational and service provider requirements when communicating electronically
  • follow organisational policy and procedures when managing all aspects of electronic communication
  • comply with netiquette
  • collaborate in accordance with agreed parameters for electronic communication
  • identify most appropriate software applications

Demonstrate knowledge of:

  • different methods of electronic communication
  • key provisions of relevant legislation that affect aspects of business operations
  • relevant organisation policies and procedures