BSBLDR401

Upon successful completion of this unit, you will:

  • identify the context for communication and adjust approach and responses accordingly
  • create and present clear messages choosing method and mode appropriate to the audience and context, undertake effective two-way communication from the perspective of a team leader
  • identify and record actions required as a result of communication and follow-up in a timely manner

Demonstrate knowledge of:

  • effective management communication characteristics
  • range of electronic and non-electronic communication methods, including situations where they would or would not be used
  • characteristics of effective listening techniques
  • feedback process and methods
  • team leadership communication responsibilities
  • barriers to communication in a workplace context
  • verbal and non-verbal communication characteristics
  • impact of legislation and organisational policies on workplace communication