BSBLDR502

Upon successful completion of this unit, you will:

  • develop and/or implement processes to manage ideas and information including:
    • communicating information to support others to achieve work responsibilities
    • facilitating employees’ contributions to consultation on work issues
    • providing feedback on the outcomes of consultations
    • resolution of issues raised or referral to relevant personnel
  • establish and/or implement policies to ensure that the organisation’s cultural diversity
    and ethical values are adhered to
  • provide leadership through own behaviour including:
    • professional conduct that promotes trust with internal and external contacts
    • adjusting own interpersonal communication style to meet the organisation’s
      cultural diversity and ethical environment
  • plan for, and manage, the use of networks to support identifiable outcomes for the
    team and the organisation
  • develop and/or implement processes and systems to manage difficulties including:
    • identifying and resolving conflicts and other difficulties according to
      organisational policies and procedures
    • planning how to address difficulties
    • providing guidance, counselling and support to assist co-workers in resolving
      their work difficulties.

Demonstrate knowledge of:

  • how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution
  • legislation relevant to managing effective workplace relationships