Upon successful completion of this unit, you will:

  • identify the organisation’s standards and values, whether stated or implied by the way the organisation conducts its business
  • evaluate own behaviour and performance against these and adjust to achieve required standards
  • develop and implement performance plans and key performance indicators (KPIs) to meet organisation’s goals and objectives
  • use established communication channels to raise questions about standards and values that may be damaging to the organisation
  • ensure own behaviour and performance contributes to the integrity and credibility of the organisation
  • facilitate processes to make decisions that are based on:
    • relevant information
    • examination of options and associated risks
    • input from relevant people
  • communicate about making and implementing decisions including:
    • facilitating agreement on the preferred course of action and implementation plans
    • monitoring and feedback on the implementation and impact of decisions

Demonstrate knowledge of:

  • how to identify an organisation’s standards and values when they are:
    • stated
    • implied
  • organisational values and expectations of behaviour
  • basic theory of group behaviour
  • the organisation’s process for raising questions about standards and values
  • behaviours and performance that would typically be considered damaging to an organisation
  • concepts including:
    • organisational values
    • role modelling
    • integrity and credibility
    • leadership