Upon successful completion of this unit, you will:

  • interact with a range of people/groups to identify resource requirements, performance objectives, systems, procedures and records relating to the operational plan
  • vary the operational plan and gain approval to deal with contingencies
  • monitor operational performance against the performance objectives and budgets and take action to rectify unsatisfactory performance
  • plan and acquire physical and human resources using organisation’s systems and procedures
  • manage and support personnel to achieve performance objectives. including inducting new employees and providing mentoring and coaching
  • present information and recommendations to support implementation and variation of the operational plan
  • document and provide reports on performance as required by the organisation

Demonstrate knowledge of:

  • performance monitoring systems and processes
  • methods for problem solving
  • organisational policies and procedures relate to the operational plan