BSBPRO301

Upon successful completion of this unit, you will:

  • use appropriate sources to document accurate information about the organisation’s products and services
  • prepare and provide advice about products and services according to organisational requirements
  • evaluate promotional activities including consideration of:
    • whether promotional materials meet organisational requirements
    • actual costs against budget
    • customer feedback

Demonstrate knowledge of:

  • authoritative sources of information about the organisation’s products and services
  • the organisation’s products and services
  • the policies and procedures that apply when providing advice or recommendations about products and services
  • organisational promotional activities
  • methods used to gather verifiable customer feedback about products and services
  • how and why customer feedback is analysed