Upon successful completion of this unit, you will:

  • prepare a work plan according to organisational requirements and work objectives
  • use business technology to schedule, prioritise and monitor completion of tasks in a work plan
  • assess and prioritise own work load and deal with contingencies
  • monitor and assess personal performance against job role requirements by seeking feedback from colleagues and clients
  • identify personal development needs and access, complete and record skill development and learning

Demonstrate knowledge of:

  • key provisions of legislation that relate to own work role
  • goals, objectives or key performance indicators of own work role
  • ways to elicit, analyse and interpret feedback when communicating with other people in the workplace
  • the principles and techniques of goal setting, measuring performance, time management and personal assessment of learning and development needs
  • signs and sources of stress and strategies to deal with stress in the workplace
  • methods to identify and prioritise personal learning needs