Upon successful completion of this unit, you will:

  • locate information required to identify relevant legislation, agreements, policies and procedures in relation to industrial matters
  • use effective communication techniques to support the resolution of workplace grievances and conflicts
  • provide accurate written and oral advice about industrial matters
  • use strategies to monitor and gather feedback on the implementation of industrial relations policies and procedures

Demonstrate knowledge of:

  • relevant industrial relations policies and procedures
  • grievance resolution policy and procedures
  • relevant legislation, codes of practice and national standards
  • relevant state/territory and federal industrial relations systems
  • sources of expert advice