Customer Service Jobs Rank in Top Emerging Jobs in 2021

The COVID-19 pandemic caused a significant change in the global economy. With it comes a great shift in the jobs landscape. Australia has seen a downtrend in employment in affected industries like tourism and hospitality while the healthcare sector has recorded employment growth.

As a job seeker, it is important to understand where the job market demands are if you’re looking for work opportunities or considering changing careers or a new career path to take.

According to LinkedIn’s Jobs on the Rise report, number 6 on the top emerging jobs this year in Australia are Customer Service Workers.

In LinkedIn’s report, transferrable skills are also in demand. These are skills, ability or expertise that may be used in various roles and occupations. If you’re looking to transition to jobs or roles and have transferrable skills, these may be your key to opening up more opportunities in other industries. For example, skills like communication, time management, cultural awareness and organisational skills do not only apply to hospitality or tourism jobs but can be useful in a wide range of roles in other sectors like in retail, financial services, construction and IT.

If a job in customer service is something you may be interested in, AOT offers short courses and a full qualification that can help you kickstart your career in customer relations.

Courses in Customer Service at AOT:

Sale Assistant Short Course
Customer Service Solutions Short Course
Customer Service Strategies Short Course
Delivering Customer Service Short Course
BSB40215 Certificate IV in Business – Customer Service Focus


Recognition of Prior Learning at AOT
Did you know that your work experience, past study, as well as results from formal or informal training can now count towards your qualification? At AOT, you can apply for RPL to reduce the study time needed to obtain a qualification.


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Transferrable Skills for Job Success
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