BSBPEF201 Support personal wellbeing in the workplace
This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.
The unit applies to those in a range of industry and workplace contexts, who work under direct supervision. It may also apply to learners who are preparing to enter the workforce.
Topics:
- Recognise factors that impact personal wellbeing
- Plan communication with supervisor
- Communicate with supervisor
- Investigate available wellbeing resources
Upon successful completion of this unit, you will:
- Develop a plan for communication with supervisor
- Identify and access one formal and one informal wellbeing resource.
In the course of the above, you must:
- Develop a plan to communicate with supervisor, including:
- Factors that may impact on own wellbeing, both positively and negatively
- Appropriate style of communication
- Appropriate method of communication
- Strategy to deal with negative response.
Nominal hours = 50
BSBSUS211 Participate in sustainable work practices
This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.
The unit applies to individuals, working under supervision or guidance, who are required to follow workplace procedures and instructions. These individuals work in an environmentally sustainable manner within scope of competency, authority and own level of responsibility.
Topics:
- Measure sustainable work practices
- Support sustainable work practices
- Seek opportunities to improve sustainable work practices
Upon successful completion of this unit, you will:
- Participate in at least three sustainable work practices.
In the course of the above, you must:
- Identify benefits of sustainable work practices and areas of improvement for sustainable practices in the workplace
- Identify and apply sustainability legislation and organisational sustainability policies and procedures
- Participate in and support discussions for improved resource efficiency processes
- Identify, measure and document usage of resources
- Collaborate with team members to develop suggestions for improving workplace sustainability practices.
Nominal hours = 20
BSBTEC201 Use business software applications
This unit describes the skills and knowledge required to select and use software and organise electronic information and data.
The unit applies to those who use a limited range of practical skills with a fundamental knowledge of equipment use and the organisation of data in a defined context, under direct supervision or with limited individual responsibility.
Topics:
- Select and prepare to use technology
- Input and process information or data
- Finalise and store document
Upon successful completion of this unit, you will:
- Select and use at least three business software applications on two occasions each.
In the course of the above, you must:
- Select and use technology safely and according to organisational requirements
- Identify and address faults according to requirements.
Nominal hours = 60
BSBCMM211 Apply communication skills
This unit describes the skills and knowledge required to apply basic communication skills in the workplace, including identifying, gathering and conveying information along with completing assigned written information.
The unit applies to individuals working under direct supervision, who are developing basic skills and knowledge of workplace communication in preparation for working in a broad range of settings.
Topics:
- Identify communication requirements
- Communicate using verbal and non-verbal communication skills
- Draft written communications
Upon successful completion of this unit, you will:
- Use verbal and non-verbal skills to seek and convey information in face-to-face situations on at least three occasions
- Draft written documents and confirm that the documents meet organisational requirements on at least three occasions.
Nominal hours = 40
BSBTWK301 Use inclusive work practices
This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace. It covers responding to and working effectively with individual differences that might be encountered during the course of work.
The unit applies to individuals who work in a variety of contexts where they will be expected to interact with diverse groups of individuals. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.
Topics:
- Establish practices that support individual differences in the workplace
- Work effectively with individual differences
- Assess use of inclusive practices
Upon successful completion of this unit, you will:
- use at least two different inclusive work practices
- work with a diverse group of individuals to achieve work outcomes on at least two occasions.
In the course of the above, you must:
- contribute to developing a plan for incorporating inclusive practices in work tasks, according to legislative requirements and organisational policies and procedures
- adjust language and behaviour in interactions with diversity according to legislative and organisational requirements
comply with workplace inclusivity regulations, standards and codes of practice.
Nominal hours = 30
BSBXCM301 Engage in workplace communication
This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry.
This unit applies to a wide range of workers, but has a specific focus on the communication skills required for workers with limited responsibility for others.
Topics:
- Plan workplace communication
- Undertake routine communication
- Participate in workplace communication
Upon successful completion of this unit, you will:
- Identify the most appropriate method of communication for the intended audience
- Prepare written material that is clear in meaning and format according to organisational requirements
- Demonstrate active listening and questioning techniques in a workplace discussion
- Communicate information and ideas verbally in a workplace discussion, considering the needs of those from diverse backgrounds
- Identify and report any communication challenges to superiors
- Seek feedback from others on effectiveness of communication
Nominal hours = 40
BSBOPS201 Work effectively in business environments
This unit describes the skills and knowledge required to work effectively in business environments. It includes identifying and working to organisational standards, managing workload and working as part of a team.
The unit applies to those who work in a broad range of settings. These individuals typically work under some supervision and guidance.
Topics:
- Identify the business context
- Work in a team
- Develop effective work habits
Upon successful completion of this unit, you will:
- complete at least four tasks in a business environment, including:
- working to organisational standards
- managing workload
- working as part of a team.
In the course of the above, you must:
- comply with legal responsibilities, and organisational requirements
- escalate issues and seek assistance.
Nominal hours = 30
BSBOPS203 Deliver a service to customers
This unit describes the skills and knowledge required to deliver aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products, and processing customer feedback.
The unit applies to those who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility.
Topics:
- Establish contact with customers
- Identify customer needs
- Provide service to customers
- Process customer feedback
Upon successful completion of this unit, you will:
- deliver a service to at least three different customers.
In the course of the above, you must:
- greet the customer and establish rapport according to organisational requirements
- identify customer needs using interpersonal skills
- provide prompt service to address customer needs
- identify and follow up opportunities to increase the quality of service and products
- respond to and record all customer feedback according to organisational standards, policies and procedures.
Nominal hours = 40
BSBPEF202 Plan and apply time management
This unit describes the skills and knowledge required to implement time management processes to organise and complete work tasks. It also addresses skills and knowledge to seek and review feedback for performance improvement regarding time management and use technology appropriate to the task.
The unit applies to individuals working under direct supervision. These individuals apply basic skills and knowledge in a broad range of work settings.
Topics:
- Organise work schedule
- Complete work tasks
- Review work performance
Upon successful completion of this unit, you will:
- Develop and implement at least one time management plan with support of relevant personnel.
In the course of the above, you must:
- Complete each work task within specified timeframe, seeking opportunities to use digital tools where applicable
- Seek and use feedback from others to monitor and improve work performance.
Nominal hours = 20
BSBWHS211 Contribute to the health and safety of self and others
This single unit course describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others, and to assist in responding to incidents. It covers following work health and safety (WHS) policies, procedures, instructions and requirements; and participating in WHS consultative processes.
The unit applies to those who require a basic knowledge of WHS to carry out own work in a defined context, under direct supervision or with some individual responsibility, in a range of industry and workplace contexts.
Topics:
- Operate safely in own work environment
- Operate safely within requirements of own role
- Participate in WHS consultative processes
Upon successful completion of this unit, you will:
- actively participate in two different work activities that contribute to the health and safety of self and others
- identify and report at least one hazard to designated personnel.
In the course of the above, you must follow required procedures and instructions relating to work health and safety (WHS) and incidents.
Nominal hours = 20
