BSB20115 Certificate II in Business

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BSB20115 Certificate II in Business


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$920.00

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BSB20115 Certificate II in Business

$920.00

Quantity
TOTAL: $1,250.00 $1,000.00 over 5 months
Initial Payment: $150.00
Succeeding Payments: $85.00 X 10 fortnightly payments

Units of Competency

12

Course Access

Your course access period will end on 18th March 2022

Support Hours

7am - 9pm AEST (Mon - Fri)

Why Study with AOT?

  • Over 15 years of delivering qualifications online
  • Dedicated eLearning and LMS development team
  • Courses developed in-house by industry experts
  • Courses written specifically for online delivery
  • Professional and industry skilled trainers
  • Rated ‘Excellent’ on independent review platform TrustPilot

Simulated Workplace

Full access to our unique virtual company that brings your course material to life.

Delivery Mode

100% online, available 24/7
No classroom attendance or work placement

Trainer Support

One-on-one unlimited

Career Courses to Get You Job Ready

Over 70 Courses for Your Professional Development

CHOOSE YOUR COURSE

The Business Services training package has been updated. Students are advised that this superseded version of this course will expire in April 2022. Your course access period will end on 18th March 2022. There will be no extensions or hold granted and no exceptions.

Get 20% OFF when you enrol this month! See website terms and conditions for details.

This entry-level course will assist you to make your first step into the business world.

This BSB20115 Certificate II in Business course is designed to provide you with the skills and knowledge required for routine tasks in entry-level administrative roles, performed under direct supervision.

This qualification will teach you the practical and fundamental operational skills to give you the confidence to perform administrative tasks effectively within the business environment.

Career Opportunities

  • Administration Assistant
  • Clerical Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Junior
  • Receptionist

BSBITU211 Produce digital text documents

This unit describes the skills and knowledge required to digitally produce word documents in a workplace context.

It applies to individuals who perform a range of routine tasks in the workplace, using a limited range of practical skills and fundamental knowledge of word processing software/applications in a defined context, under direct supervision or with limited individual responsibility.

Topics:
  1. Prepare to produce documents
  2. Produce documents digitally
  3. Finalise and present documents
Upon successful completion of this unit, you will:
  • produce documents following correct ergonomic, conservation requirements and organisational policies and procedures
  • adhere to organisational style manual when formatting documents
  • refer to help function and user documentation to rectify document problems
  • use system features
  • follow designated timelines when preparing documents.
Demonstrate knowledge of:
  • basic formatting styles and their effect on formatting, readability and appearance of documents
  • purpose, use and function of word processing software
  • organisational requirements for ergonomics, work periods and breaks, and conservation techniques
  • what is contained in an organisational style guide.
Nominal hours = 60 hours

BSBITU212 Create and use spreadsheets

This unit describes the skills and knowledge required to correctly create and use spreadsheets and charts using both cloud-based and non-cloud based spreadsheet applications.

It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of spreadsheet software/applications in a defined context under direct supervision or with limited individual responsibility.

Topics:
  1. Prepare to produce spreadsheets
  2. Create simple spreadsheets
  3. Produce simple charts
  4. Finalise and present spreadsheets
Upon successful completion of this unit, you will:
  • produce documents following correct ergonomic, conservation, organisational and statutory requirements
  • consult with appropriate personnel as required
  • adhere to organisational style and presentation requirements
  • refer to online help function and user documentation to rectify document problems
  • create and modify simple charts
  • follow designated timelines and ensure high accuracy when preparing documents
  • demonstrate ability to prevent data loss and damage.
Demonstrate knowledge of:
  • how to format workplace documents
  • organisational requirements for ergonomic standards, work periods and breaks, and conservation techniques
  • organisational guidelines on spreadsheet manipulation and processing
  • the purpose and range of use of spreadsheet functions.
Nominal hours = 30 hours

BSBWOR204 Use business technology

This unit describes the skills and knowledge required to select and use computer software and organise electronic information and data.

It applies to individuals who apply a limited range of practical skills with a fundamental knowledge of equipment use and the organisation of data in a defined context, under direct supervision or with limited individual responsibility.

Topics:
  1. Select and use technology
  2. Process and organise data
  3. Maintain technology
Upon successful completion of this unit, you will:
  • select and use technology safely and according to organisational requirements
  • access, retrieve and store required data
  • demonstrate basic maintenance on a range of equipment using manuals or help-files
  • identify and address faults according to requirements
Demonstrate knowledge of:
  • the organisation’s work health and safety requirements
  • the organisation’s requirements for file naming and storage
  • why regular back-ups of data are done
  • ’routine maintenance’ tasks
  • the procedure for addressing equipment faults
Nominal Hours: 20

BSBCUS201 Deliver a service to customers

This unit describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback.

It applies to individuals who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility.

Topics:
  1. Establish contact with customers
  2. Identify customer needs
  3. Deliver service to customers
  4. Process customer feedback
Upon successful completion of this unit, you will:
  • greet customer and establish rapport/relationship in accordance with organisational requirements
  • identify customer needs using appropriate interpersonal skills
  • provide prompt service to address customer needs in accordance with organisational requirements
  • identify and follow up opportunities to increase the quality of service and products
  • respond to and record all customer feedback according to organisational standards, policies and procedures
Demonstrate knowledge of:
  • the key provisions of relevant legislation from all forms of government that apply to provision of customer services
  • workplace organisational policies and procedures relating to customer service and the customer service process
Nominal hours = 40 hours

BSBITU213 Use digital technologies to communicate remotely

This unit describes the skills and knowledge required to effectively identify, select and use available methods of digital communication in a workplace context. Such methods may include electronic mail (email), instant messaging and other similar applications/web-based platforms.

It applies to individuals who use digital technology to communicate with business stakeholders (including co-workers and customers). This will be particularly relevant to individuals in teams that work remotely. The individual will use a limited range of practical skills and fundamental knowledge in a defined context under direct supervision or with limited individual responsibility.

Topics:
  1. Identify methods for digital communication
  2. Implement procedures to send and receive digital communications
  3. Manage digital communications effectively
Upon successful completion of this unit, you will:
  • follow organisational and service provider requirements when communicating electronically
  • follow organisational policy and procedures when managing all aspects of electronic communication
  • comply with netiquette
  • collaborate in accordance with agreed parameters for electronic communication
  • identify most appropriate software applications.
Demonstrate knowledge of:
  • different methods of electronic communication
  • key provisions of relevant legislation that affect aspects of business operations
  • relevant organisation policies and procedures.
Nominal hours = 20 hours

BSBSUS201 Participate in environmentally sustainable work practices

This unit describes the skills and knowledge required to effectively measure current resource use and carry out improvements, including reducing the negative environmental impact of work practices.

It applies to individuals, working under supervision or guidance, who are required to follow workplace procedures and instructions, and work in an environmentally sustainable manner within scope of competency, authority and own level of responsibility.

Topics:
  1. Identify current resource use
  2. Comply with environmental regulations
  3. Seek opportunities to improve resource efficiency
Upon successful completion of this unit, you will:
  • locate and interpret a range of environment/sustainability legislation and procedural requirements
  • participate in and support discussions for an improved resource efficiency process
  • identify, document and measure usage of resources
  • collaborate with team members on suggestions for improving workplace practices
Demonstrate knowledge of:
  • environmental and resource hazards/risks as well as environmental or sustainability legislation, regulations and codes of practice applicable to own role
  • sustainability requirements in the workplace
  • reporting channels and procedures to report breaches and potential issues
  • where to find environmental and resource efficiency systems and procedures
Nominal Hours: 20

BSBWHS201 Contribute to health and safety of self and others

This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others and to respond to emergency incidents. It covers following work health and safety (WHS) and emergency procedures and instructions, implementing WHS requirements and participating in WHS consultative processes.

It applies to individuals who require a basic knowledge of WHS to carry out work in a defined context under direct supervision or with some individual responsibility, in a range of industry and workplace contexts.

Topics:
  1. Work safely
  2. Implement work safety requirements
  3. Participate in WHS consultative processes
Upon successful completion of this unit, you will:
  • follow all relevant procedures and instructions relating to work health and safety (WHS) and emergency incidents
  • identify and report hazards to designated personnel
  • contribute to WHS consultative processes
Demonstrate knowledge of:
  • workplace safety procedures and instructions including:
    • systems and equipment
    • routine work operations
    • personal protective equipment (PPE)
    • report incidents and injuries
  • emergency procedures including those for fires and incidents
  • commonly used hazard signs and safety symbols
  • duty holder responsibilities, as specified in WHS Acts, regulations and codes of practice, of:
    • self and fellow workers
    • persons conducting businesses or undertakings (PCBUs)
    • officers
    • others in the workplace
  • difference between hazards and risks
  • WHS hazards that may be present in the workplace, the harm they can cause and how this harm occurs
  • process of hazard identification and risk reduction
Nominal Hours: 20

BSBWOR202 Organise and complete daily work activities

This unit describes the skills and knowledge required to seek feedback for performance improvement and use current technology appropriate to the task.

It applies to individuals working under direct supervision who develop basic skills and knowledge for working in a broad range of settings.

Topics:
  1. Organise work schedule
  2. Complete work tasks
  3. Review work performance
Upon successful completion of this unit, you will:
  • plan and organise workload with the assistance of others
  • complete tasks, using appropriate digital tools, within specified timelines seeking assistance as required
  • use effective communication skills to seek assistance or feedback from others
  • seek and use feedback from others to monitor and improve work performance
Demonstrate knowledge of:
  • the organisational standards, policies and procedures that relate to own work role
  • the relationship between an individual’s work goals and plans and the organisation’s goals and plans
  • some factors that can affect the ability to get work done, and explain the action to take
  • how to plan and manage time
Nominal Hours: 20

BSBWOR301 Organise personal work priorities and development

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

This unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts.

Topics:
  1. Organise and complete own work schedule
  2. Monitor own work performance
  3. Co-ordinate personal skill development and learning
Upon successful completion of this unit, you will:
  • prepare a work plan according to organisational requirements and work objectives
  • use business technology to schedule, prioritise and monitor completion of tasks in a work plan
  • assess and prioritise own work load and deal with contingencies
  • monitor and assess personal performance against job role requirements by seeking feedback from colleagues and clients
  • identify personal development needs and access, complete and record skill development and learning
Demonstrate knowledge of:
  • key provisions of legislation that relate to own work role
  • goals, objectives or key performance indicators of own work role
  • ways to elicit, analyse and interpret feedback when communicating with other people in the workplace
  • the principles and techniques of goal setting, measuring performance, time management and personal assessment of learning and development needs
  • signs and sources of stress and strategies to deal with stress in the workplace
  • methods to identify and prioritise personal learning needs
Nominal Hours: 30

BSBIND201 Work effectively in a business environment

This unit describes the skills and knowledge required to work effectively in a business environment. It includes identifying and working to organisational standards, managing workload, and working as part of a team.

It applies to individuals developing basic skills and knowledge in preparation for working in a broad range of settings.

Topics:
  1. Work within organisational requirements
  2. Work in a team
  3. Develop effective work habits
Upon successful completion of this unit, you will:
  • work within organisational requirements including:
    • complying with duty of care, and goals and objectives of organisation
    • complying with legal responsibilities and seeking advice when necessary
    • understanding workers' rights and responsibilities
    • understanding employers' rights and responsibilities
    • achieving a work/life balance
  • work effectively in a team including:
    • completing all tasks
    • seeking assistance when difficulties arise
    • applying communication principles
    • applying appropriate legislation
Demonstrate knowledge of:
  • the legislation that applies to working effectively in a business environment
  • the organisational documents that are relevant to working effectively
  • terms and conditions of employment
Nominal hours = 30 hours

BSBWOR203 Work effectively with others

This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.

It applies to individuals who perform a range of routine tasks using a limited range of practical skills, and a fundamental knowledge of teamwork in a defined context under direct supervision or with limited individual responsibility.

Topics:
  1. Develop effective workplace relationships
  2. Contribute to workgroup activities
  3. Deal effectively with issues, problems and conflict
Upon successful completion of this unit, you will:
  • identify own responsibilities in relation to the team and the organisation's requirements
  • work effectively in a workgroup including:
    • support team members
    • use culturally appropriate communication skills
    • act on constructive feedback
    • cooperate and contribute to team goals
    • identify improvement opportunities
  • identify problems and conflicts and address them appropriately
Demonstrate knowledge of:
  • organisational standards, policies and procedures that relate to own work role
  • team responsibilities and duties and their relationship to individual responsibilities and duties
  • conflict resolution techniques
Nominal Hours: 15

BSBCMM201 Communicate in the workplace

This unit describes the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence.

It applies to individuals who perform a range of routine workplace communication tasks using a limited range of practical skills and fundamental knowledge of effective listening, questioning and non-verbal communication in a defined context under direct supervision or with limited individual responsibility.

Topics:

  1. Gather, convey and receive information and ideas
  2. Complete workplace documentation and correspondence
  3. Communicate in a way that responds positively to individual differences
Upon successful completion of this unit, you will:
  • communicate information and ideas verbally and non-verbally, taking cultural differences and language barriers into consideration
  • produce written material, used routinely in day to day work, which is clear, concise and effectively conveys the intended meaning to the recipient
  • complete workplace forms
  • use style, format and level of accuracy appropriate to the type of written material
  • provide prompt responses to requests for information in accordance with organisational requirements
Demonstrate knowledge of:
  • identifying organisational policies, plans and procedures which detail organisation's standards or protocols for workplace communication
  • different communication styles
  • barriers to communication
Nominal hours = 40 hours

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each assessment task to achieve a satisfactory outcome (100% pass mark), with your assessor giving you detailed feedback following each submission.

The type of assessment used in each unit is listed below.

Unit Written
Activities
Virtual
Classroom
Scenario/
Case study
Project/
Report
BSBITU211 Produce digital text documentsWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBITU212 Create and use spreadsheetsWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBWOR204 Use business technologyWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBCUS201 Deliver a service to customersWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBITU213 Use digital technologies to communicate remotelyWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBSUS201 Participate in environmentally sustainable work practicesWritten ActivitiesVirtual ClassroomScenario/Case StudyProject/Report
BSBWHS201 Contribute to health and safety of self and othersWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBWOR202 Organise and complete daily work activitiesWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBWOR301 Organise personal work priorities and developmentWritten ActivitiesVirtual ClassroomScenario/Case StudyProject/Report
BSBIND201 Work effectively in a business environmentWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBWOR203 Work effectively with othersWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBCMM201 Communicate in the workplaceWritten ActivitiesVirtual ClassroomScenario/Case Study

Your course access period will end on 18th March 2022. There will be no extensions or hold granted and no exceptions.

The course is self-paced so the hours of study vary from student to student and are influenced by many factors including the amount of time you are able to dedicate to your studies. That is why we give you ample course access and all the support you need. The rest is up to you!

Requirements

There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • Meet technology requirements

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • Monitor with at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 3 Mbps
  • An email address that is unique to you and that you will maintain throughout your enrolment
  • Headset (or speakers and microphone) and webcam
  • Microsoft Office (Word, Excel, PowerPoint, Publisher) or similar software
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions

You can book unlimited appointments with a trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Course induction

You are provided with a course induction tutorial and you may also request for a Learner Support Officer to personally take you through the sauceLMS and your course.

Help and Support

A section on your sauceLMS dashboard with useful links.

Student Frequently Asked Questions

Find answer to your questions quickly and easily using the FAQs.
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