BSB20120 Certificate II in Workplace Skills (Stages)

BSB20120 Certificate II in Workplace Skills (Stages)


BSB20120 Certificate II in Workplace Skills (Stages)

Units of Competency

3 stages. 10 units in total

Course Access

Stage 1 = 6 months,
Stage 2 & 3 = 4 months each
14 months in total

Support Hours

7am - 9pm AEST (Mon - Fri)

Why Study with AOT?

  • Over 15 years of delivering qualifications online
  • Dedicated eLearning and LMS development team
  • Courses developed in-house by industry experts
  • Courses written specifically for online delivery
  • Professional and industry skilled trainers
  • Rated ‘Excellent’ on independent review platform TrustPilot

Simulated Workplace

Full access to our unique virtual company that brings your course material to life.

Delivery Mode

100% online, available 24/7
No classroom attendance or work placement

Trainer Support

One-on-one unlimited

MAY MADNESS

Extended due to popular demand.
We must be mad!

VIEW COURSE

Terms and conditions apply. See T&Cs for more details.

The BSB20120 Certificate II in Workplace Skills replaces the BSB20115 Certificate II in Business. 

You have the option to enrol in the BSB20120 Certificate II in Workplace Skills as a full course or in stages as per the details below. 

This entry-level course will assist you to make your first step into the business world. If you do not have any formal work experience yet and want to develop the necessary skills required to start a career in the office, this course is for you.  

Successful completion of the units of competency in each stage outlined below will earn you a Statement of Attainment in partial completion of the BSB20120 Certificate II in Workplace Skills. After you complete the last stage, you will be issued with the full qualification. 

  • Office Assistant
  • Junior Administration Assistant
  • Junior Clerical Worker
  • Data Entry Operator
  • Junior Personal Assistant
  • Receptionist
This course is divided into stages to ensure the study load and course price is easily manageable for all students. Click the More Info and Enrol buttons below for pricing and course information.

BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTEC201 Use business software applications
BSBCMM211 Apply communication skills

BSBTWK301 Use inclusive work practices
BSBXCM301 Engage in workplace communication
BSBOPS201 Work effectively in business environments

BSBOPS203 Deliver a service to customers
BSBPEF202 Plan and apply time management
BSBWHS211 Contribute to the health and safety of self and others

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each assessment task to achieve a satisfactory outcome (100% pass mark), with your assessor giving you detailed feedback following each submission.

We provide you with up to six (6) months to complete the first stage and then four (4) months each to complete the remaining 2 stages. How long it actually takes you to complete each unit will be reflective of the time you are able to dedicate to your studies.

In the units list, you will see the government’s nominal hours for each unit, which are their anticipated number of study hours. Our students usually find that their actual study hours are less than this. To begin planning your studies we recommend starting with 20-25 hours of study per unit and then adjusting as you go. You may book a mentoring session for assistance setting up a study plan once you have enrolled.

Stage Pre-paid Fee Total Payment Plan
Payment Plan Total Deposit Amount No. of Fortnightly Payments Instalment Amount
1 $720 $770 $200 6 $95.00
2 $540 $590 $200 4 $97.50
3 $540 $590 $200 4 $97.50

Requirements

There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • Meet technology requirements
  • Be at least 18 years old or have completed Year 12 if enrolling in a Diploma

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • Monitor with at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 3 Mbps
  • An email address that is unique to you and that you will maintain throughout your enrolment
  • Headset (or speakers and microphone) and webcam
  • Microsoft Office (Word, Excel, PowerPoint, Publisher) or similar software
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions

You can book unlimited appointments with a trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Course induction

You are provided with a course induction tutorial and you may also request for a Learner Support Officer to personally take you through the sauceLMS and your course.

Help and Support

A section on your sauceLMS dashboard with useful links.

Student Frequently Asked Questions

Find answers to your questions quickly and easily using the FAQs.
You are not alone in your study with AOT!

Want to know more?

TRY FREE DEMO DOWNLOAD INFO PACK
X