BSBTEC404 Use digital technologies to collaborate in a work environment

This unit describes the skills and knowledge required to understand the fundamentals of using digital technologies to collaborate in a workplace context, including working as part of a remote team. It involves undertaking a basic review of organisational processes to identify opportunities for using digital technologies to complete work tasks more efficiently and effectively.

The unit applies to those who use problem-solving skills and take responsibility for adopting and promoting approaches to improve organisational operations, particularly relating to the use of digital technologies.

1. Review existing digital technology use in the business
2. Identify opportunities to implement digital technologies for workplace collaboration
3. Implement and use digital technologies to collaborate in the workplace

• plan and implement use of digital technology to collaborate in a work environment at least once.

• review business use of technology for collaboration and identify opportunities, priorities and risks associated with adopting new technologies according to organisational strategies
• collect, analyse and present relevant information about digital applications
• create and present a business case to relevant stakeholders for adopting new collaborative digital technologies
• develop and communicate a plan to implement new ways of working collaboratively using digital technologies.

BSBWHS411 Implement and monitor WHS policies, procedures and programs

This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.

The unit applies to those with supervisory responsibilities in a work area who have a broad knowledge of WHS policies and contribute well-developed skills in creating solutions to problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.

Topics:

1. Provide information to work team about WHS policies and procedures
2. Implement and monitor work team consultative arrangements for managing WHS
3. Implement and monitor organisational procedures for providing WHS training to work team
4. Implement and monitor organisational procedures and legal requirements for identifying hazards, and assessing and controlling risks
5. Implement and monitor organisational procedures for maintaining WHS records

• Implement and monitor the work health and safety (WHS) policies, procedures and programs for one work area in an organisation.

• Explain relevant WHS information clearly and accurately to work team 
• Provide work team with access to WHS policies, procedures and programs in appropriate structure and language 
• Implement and monitor procedures, according to WHS legislative and organisational requirements, for:
  • Consultation on and communication about WHS hazards and risks
  • WHS training needs and learning opportunities
  • WHS records 
  • Using WHS aggregate data relating to hazards and risk control. 

BSBCRT411 Apply critical thinking to work practices

This unit describes the skills and knowledge required to use advanced-level critical thinking skills in a workplace context. This includes using methods of analysis, synthesis and evaluation.

The unit applies to individuals who evaluate existing or proposed work practices. These individuals are typically responsible for reviewing or developing work processes, products or services that may be proposed or already existing.

1. Establish role of critical thinking in workplace
2. Lead critical thinking process
3. Develop critical thinking mindset

Upon successful completion of this unit, you will develop solutions for two different workplace limitations using critical thinking concepts.

• Use a range of critical thinking techniques to identify and address limitations in workplace practices
• Ask questions to broaden understanding of task requirements
• Use various information sources to provide answers to proposed questions
• Develop a proposal to articulate to a broad range of workplace stakeholders a solution to an identified issue
• Incorporate feedback and self-reflection to critically assess performance.

BSBINS401 Analyse and present research information

This unit describes the skills and knowledge required to collect, organise, analyse and present information using available systems and sources. This includes identifying research requirements and sources of information, evaluating the quality and reliability of the information, and preparing and producing reports.

The unit applies to those who are required to analyse and apply their knowledge of the organisation to research tasks, evaluate information from a variety of sources and apply solutions to a range of predictable and unpredictable problems.

1. Identify and confirm research strategy
2. Collect and store research information
3. Analyse and synthesise research information
4. Present research information

• research, analyse and present research findings according to organisational requirements on at least two occasions.

• identify research requirements and objectives
• collect, organise and present research information
• maintain information securely
• prepare report on research findings, including:
  • justified assumptions and conclusions
  • efficient and reliable research methods.

BSBWRT411 Write complex documents

This unit describes the skills and knowledge required to plan, draft and finalise complex documents.

The unit applies to individuals who work in a range of business environments and are skilled in the creation of documents that are more complex than basic correspondence, memos and/or forms and that require review and analysis of a range of information sources.

1. Plan complex document
2. Draft complex document
3. Finalise complex document

• Plan, draft and finalise three different complex documents that convey the required information in a format suitable for the intended audience and purpose according to organisational policies and procedures for document production.

• Review and analyse a range of information sources
• Use business technology to apply formatting and incorporate graphics
• Apply organisation style guide/house style.

BSBLDR411 Demonstrate leadership in the workplace

This unit describes the skills and knowledge required to lead teams and individuals by modelling high standards of conduct to reflect the organisation’s standards and values.

The unit applies to individuals who are making the transition from being a team member to taking responsibility for the work and performance of others and providing the first level of leadership within the organisation. These leaders have a strong influence on the work culture, values and ethics of the teams they supervise.

1. Prepare to demonstrate leadership
2. Align behaviour with organisational values
3. Model leadership behaviour

• Develop and implement at least two performance plans, including one relating to individuals and one relating to teams.

• Comply with organisation’s standards and values
• Evaluate own behaviour and performance against organisational standards and values and adjust to achieve required standards
• Ensure own behaviour and performance contributes to the integrity and credibility of the organisation
• Facilitate processes to make decisions that are based on:
  • Relevant information
  • Examination of options and associated risks
  • Input from relevant people
• Communicate about making and implementing decisions including:
  • Facilitating agreement on the preferred course of action and implementation plans
  • Monitoring and seeking feedback on the implementation and impact of decisions.

BSBPEF502 Develop and use emotional intelligence

This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.

The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.

1. Prepare to develop emotional intelligence
2. Develop emotional intelligence
3. Promote development of emotional intelligence in others

• Demonstrate emotional intelligence in relation to at least two different work tasks
• Promote development of emotion intelligence in others on at least one occasion.

• Develop assessment criteria to assess personal emotional strengths and weaknesses
• Conduct an analysis to identify personal emotional triggers, incorporating feedback from others
• Analyse and document interactions with co-workers
• Develop and implement plans for responding to emotional expressions
• Apply techniques that promote flexibility in interactions with others and show consideration for the emotions of others.

BSBXCM401 Apply communication strategies in the workplace

This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.

This unit has a specific focus on the communication skills required for supervisor level workers with responsibility for other workers.

1. Prepare for communication
2. Use communication strategies to provide work instruction
3. Facilitate workplace communication
4. Monitor and support team communication

• Identify the communication requirements for a work activity and assign roles to others to fulfil those requirements
• Select appropriate communication method for relevant audience and according to organisational requirements
• Articulate to others their roles in fulfilling the communication requirements and negotiate roles in response to feedback
• Present and convey information to others in a way that they can understand and demonstrate that the needs of all recipients, including those from diverse backgrounds have been considered
• Demonstrate problem solving techniques to negotiate and resolve communication challenges
• Evaluate the communication process and identify areas for improvement, reporting to relevant supervisors as required.

BSBHRM417 Support human resources functions and processes

This unit describes the skills and knowledge required to support work across a range of human resource functional areas.

The unit applies to individuals who require a broad understanding of human resource functions, associated policy frameworks and the administrative requirements to support these functions and policies.

1. Identify human resources functions
2. Review policy and procedures frameworks
3. Apply ethical framework
4. Analyse human resource metrics
5. Report outcomes of review and analysis

• on at least two occasions, support key human resource functions and/or processes for an organisation or work area.

• use appropriate technology to collect and analyse workforce data.

BSBPMG430 Undertake project work

This unit describes the skills and knowledge required to undertake a minor project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects.

The unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project.

1. Establish project parameters
2. Develop project plan
3. Administer and monitor project
4. Finalise and review project

• Undertake project work on a minor project or a section of a larger project.

• Confirm the quality of project outcomes according to expectations of the organisation
• Consult and communicate with relevant stakeholders to generate input and engagement in planning, implementing and reviewing the project
• Provide support to team members to enable them to achieve deliverables and to transition them as appropriate at completion of the project.

BSBTWK401 Build and maintain business relationships

This unit describes the skills and knowledge required to establish, develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers. These workers may be within an organisation as well as freelance or contract workers.

The unit applies to individuals with a broad knowledge of networking and negotiation who contribute to creating solutions to unpredictable problems. They may have responsibility for and provide guidance to others.

1. Establish business relationships
2. Maintain business relationships
3. Build and improve business relationships

Upon successful completion of this unit, you will communicate with others to build and maintain at least two different business relationships.

In the course of the above, you must:

• promote professional business relationship using written and verbal communication techniques
• identify methods to improve business relationships
• participate in formal and informal networking opportunities that promote the business.