BSB40120 Certificate IV in Business (Full Course)

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BSB40120 Certificate IV in Business (Full Course)


Units of Competency

12

Course Access

12 months access to online course

Support Hours

7am - 9pm AEST (Mon - Fri)

Why Study with AOT?

  • Over 15 years of delivering qualifications online
  • Dedicated eLearning and LMS development team
  • Courses developed in-house by industry experts
  • Courses written specifically for online delivery
  • Professional and industry skilled trainers
  • Rated ‘Excellent’ on independent review platform TrustPilot

Simulated Workplace

Full access to our unique virtual company that brings your course material to life.

Delivery Mode

100% online, available 24/7
No classroom attendance or work placement

Trainer Support

One-on-one unlimited

Get 35% OFF the prepaid fee when you enrol this month! See website terms and conditions for details. 

This is the latest release BSB40120 Certificate IV in Business qualification, which supersedes BSB40215 Certificate IV in Business and BSB40515 Certificate IV in Business Administration 

This qualification can help give you an edge when applying for a promotion or a leading business role. Gain a diverse range of real-world business knowledge and skills from digital technology, leadership and communication to WHS, HR and project work. 

This online course will prepare you and give you the confidence to perform complex administrative and operational duties for a variety of administrative roles in a modern business environment. 

Become a valuable team leader with strong in-demand skills. Enrol now!

The middle of the range of salaries earned by graduates in the Management and Commerce field starting their first ever full-time job after graduating (Certificate IV) is $52,200. 

Source: https://www.myskills.gov.au/courses/details?Code=BSB40120 

  • Administrative Officer 
  • Administrative Team Leader 
  • Executive Assistant 
  • Project Assistant 
  • Office Manager 
  • Business Development Assistant 

BSBPEF401 Manage personal health and wellbeing

This unit describes the skills and knowledge required to identify signs and sources of strain on personal health and wellbeing (both physical and mental) within job roles and according to key performance indicators (KPIs).

The unit applies to individuals who operate with a high level of autonomy, have excellent communication skills and apply knowledge of organisational policies and relevant legislation.

Topics:
  1. Review health and wellbeing framework
  2. Develop and implement personal health and wellbeing strategy
  3. Review personal health and wellbeing strategy
Upon successful completion of this unit, you will:
  • develop, implement and review one's personal health and wellbeing strategy.
In the course of the above, you must:
  • evaluate factors that may impact personal health and wellbeing in own personal life and work environment
  • locate and assess applicable resources
  • present personal health and wellbeing strategy to relevant personnel
  • monitor variations in personal circumstances and work performance affecting health and wellbeing.
Nominal hours = 60

BSBTEC404 Use digital technologies to collaborate in a work environment

This unit describes the skills and knowledge required to understand the fundamentals of using digital technologies to collaborate in a workplace context, including working as part of a remote team. It involves undertaking a basic review of organisational processes to identify opportunities for using digital technologies to complete work tasks more efficiently and effectively.

The unit applies to those who use problem-solving skills and take responsibility for adopting and promoting approaches to improve organisational operations, particularly relating to the use of digital technologies.

Topics:
  1. Review existing digital technology use in the business
  2. Identify opportunities to implement digital technologies for workplace collaboration
  3. Implement and use digital technologies to collaborate in the workplace
Upon successful completion of this unit, you will:
  • plan and implement use of digital technology to collaborate in a work environment at least once.
In the course of the above, you must:
  • review business use of technology for collaboration and identify opportunities, priorities and risks associated with adopting new technologies according to organisational strategies
  • collect, analyse and present relevant information about digital applications
  • create and present a business case to relevant stakeholders for adopting new collaborative digital technologies
  • develop and communicate a plan to implement new ways of working collaboratively using digital technologies.
Nominal hours = 50

BSBWHS411 Implement and monitor WHS policies, procedures and programs

This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.

The unit applies to those with supervisory responsibilities in a work area who have a broad knowledge of WHS policies and contribute well-developed skills in creating solutions to problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.

Topics:

  1. Provide information to work team about WHS policies and procedures
  2. Implement and monitor work team consultative arrangements for managing WHS
  3. Implement and monitor organisational procedures for providing WHS training to work team
  4. Implement and monitor organisational procedures and legal requirements for identifying hazards, and assessing and controlling risks
  5. Implement and monitor organisational procedures for maintaining WHS records
Upon successful completion of this unit, you will:
  • Implement and monitor the work health and safety (WHS) policies, procedures and programs for one work area in an organisation.
In the course of the above, you must: 
  • Explain relevant WHS information clearly and accurately to work team 
  • Provide work team with access to WHS policies, procedures and programs in appropriate structure and language 
  • Implement and monitor procedures, according to WHS legislative and organisational requirements, for:
    • Consultation on and communication about WHS hazards and risks
    • WHS training needs and learning opportunities
    • WHS records 
    • Using WHS aggregate data relating to hazards and risk control. 
Nominal hours: 50 hours

BSBCRT411 Apply critical thinking to work practices

This unit describes the skills and knowledge required to use advanced-level critical thinking skills in a workplace context. This includes using methods of analysis, synthesis and evaluation.

The unit applies to individuals who evaluate existing or proposed work practices. These individuals are typically responsible for reviewing or developing work processes, products or services that may be proposed or already existing.

Topics:
  1. Establish role of critical thinking in workplace
  2. Lead critical thinking process
  3. Develop critical thinking mindset

Upon successful completion of this unit, you will develop solutions for two different workplace limitations using critical thinking concepts.

In the course of the above, you must:
  • Use a range of critical thinking techniques to identify and address limitations in workplace practices
  • Ask questions to broaden understanding of task requirements
  • Use various information sources to provide answers to proposed questions
  • Develop a proposal to articulate to a broad range of workplace stakeholders a solution to an identified issue
  • Incorporate feedback and self-reflection to critically assess performance.
Nominal hours = 50 Hours

BSBINS401 Analyse and present research information

This unit describes the skills and knowledge required to collect, organise, analyse and present information using available systems and sources. This includes identifying research requirements and sources of information, evaluating the quality and reliability of the information, and preparing and producing reports.

The unit applies to those who are required to analyse and apply their knowledge of the organisation to research tasks, evaluate information from a variety of sources and apply solutions to a range of predictable and unpredictable problems.

Topics:
  1. Identify and confirm research strategy
  2. Collect and store research information
  3. Analyse and synthesise research information
  4. Present research information
Upon successful completion of this unit, you will:
  • research, analyse and present research findings according to organisational requirements on at least two occasions.
In the course of the above, you must:
  • identify research requirements and objectives
  • collect, organise and present research information
  • maintain information securely
  • prepare report on research findings, including:
    • justified assumptions and conclusions
    • efficient and reliable research methods.
Nominal hours = 40

BSBWRT411 Write complex documents

This unit describes the skills and knowledge required to plan, draft and finalise complex documents.

The unit applies to individuals who work in a range of business environments and are skilled in the creation of documents that are more complex than basic correspondence, memos and/or forms and that require review and analysis of a range of information sources.

Topics:
  1. Plan complex document
  2. Draft complex document
  3. Finalise complex document
Upon successful completion of this unit, you will:
  • Plan, draft and finalise three different complex documents that convey the required information in a format suitable for the intended audience and purpose according to organisational policies and procedures for document production.
In the course of the above, the candidate must:
  • Review and analyse a range of information sources
  • Use business technology to apply formatting and incorporate graphics
  • Apply organisation style guide/house style.
Nominal hours = 50

BSBLDR411 Demonstrate leadership in the workplace

This unit describes the skills and knowledge required to lead teams and individuals by modelling high standards of conduct to reflect the organisation’s standards and values.

The unit applies to individuals who are making the transition from being a team member to taking responsibility for the work and performance of others and providing the first level of leadership within the organisation. These leaders have a strong influence on the work culture, values and ethics of the teams they supervise.

Topics:
  1. Prepare to demonstrate leadership
  2. Align behaviour with organisational values
  3. Model leadership behaviour
Upon successful completion of this unit, you will:
  • Develop and implement at least two performance plans, including one relating to individuals and one relating to teams.
In the course of the above, you must:
  • Comply with organisation’s standards and values
  • Evaluate own behaviour and performance against organisational standards and values and adjust to achieve required standards
  • Ensure own behaviour and performance contributes to the integrity and credibility of the organisation
  • Facilitate processes to make decisions that are based on:
    • Relevant information
    • Examination of options and associated risks
    • Input from relevant people
  • Communicate about making and implementing decisions including:
    • Facilitating agreement on the preferred course of action and implementation plans
    • Monitoring and seeking feedback on the implementation and impact of decisions.
Nominal hours = 50 hours

BSBPEF502 Develop and use emotional intelligence

This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.

The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.

Topics:
  1. Prepare to develop emotional intelligence
  2. Develop emotional intelligence
  3. Promote development of emotional intelligence in others
Upon successful completion of this unit, you will:
  • Demonstrate emotional intelligence in relation to at least two different work tasks
  • Promote development of emotion intelligence in others on at least one occasion.
In the course of the above, you must:
  • Develop assessment criteria to assess personal emotional strengths and weaknesses
  • Conduct an analysis to identify personal emotional triggers, incorporating feedback from others
  • Analyse and document interactions with co-workers
  • Develop and implement plans for responding to emotional expressions
  • Apply techniques that promote flexibility in interactions with others and show consideration for the emotions of others.
  Nominal hours = 60

BSBXCM401 Apply communication strategies in the workplace

This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.

This unit has a specific focus on the communication skills required for supervisor level workers with responsibility for other workers.

Topics:
  1. Prepare for communication
  2. Use communication strategies to provide work instruction
  3. Facilitate workplace communication
  4. Monitor and support team communication
Upon successful completion of this unit, you will:
  • Identify the communication requirements for a work activity and assign roles to others to fulfil those requirements
  • Select appropriate communication method for relevant audience and according to organisational requirements
  • Articulate to others their roles in fulfilling the communication requirements and negotiate roles in response to feedback
  • Present and convey information to others in a way that they can understand and demonstrate that the needs of all recipients, including those from diverse backgrounds have been considered
  • Demonstrate problem solving techniques to negotiate and resolve communication challenges
  • Evaluate the communication process and identify areas for improvement, reporting to relevant supervisors as required.
Nominal hours = 50

BSBHRM417 Support human resources functions and processes

This unit describes the skills and knowledge required to support work across a range of human resource functional areas.

The unit applies to individuals who require a broad understanding of human resource functions, associated policy frameworks and the administrative requirements to support these functions and policies.

Topics:
  1. Identify human resources functions
  2. Review policy and procedures frameworks
  3. Apply ethical framework
  4. Analyse human resource metrics
  5. Report outcomes of review and analysis
Upon successful completion of this unit, you will:
  • on at least two occasions, support key human resource functions and/or processes for an organisation or work area.
In the course of the above, you must:
  • use appropriate technology to collect and analyse workforce data.
Nominal hours = 50

BSBPMG430 Undertake project work

This unit describes the skills and knowledge required to undertake a minor project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects.

The unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project.

Topics:
  1. Establish project parameters
  2. Develop project plan
  3. Administer and monitor project
  4. Finalise and review project
Upon successful completion of this unit, you will:
  • Undertake project work on a minor project or a section of a larger project.
In the course of the above, you must:
  • Confirm the quality of project outcomes according to expectations of the organisation
  • Consult and communicate with relevant stakeholders to generate input and engagement in planning, implementing and reviewing the project
  • Provide support to team members to enable them to achieve deliverables and to transition them as appropriate at completion of the project.
Nominal hours = 60

BSBTWK401 Build and maintain business relationships

This unit describes the skills and knowledge required to establish, develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers. These workers may be within an organisation as well as freelance or contract workers.

The unit applies to individuals with a broad knowledge of networking and negotiation who contribute to creating solutions to unpredictable problems. They may have responsibility for and provide guidance to others.

Topics:
  1. Establish business relationships
  2. Maintain business relationships
  3. Build and improve business relationships

Upon successful completion of this unit, you will communicate with others to build and maintain at least two different business relationships.

In the course of the above, you must:

  • promote professional business relationship using written and verbal communication techniques
  • identify methods to improve business relationships
  • participate in formal and informal networking opportunities that promote the business.
  Nominal hours = 35

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each assessment task to achieve a satisfactory outcome (100% pass mark), with your assessor giving you detailed feedback following each submission.

Unit Written
Activities
Virtual Classroom/Roleplay Scenario/
Case study
Project/
Report
BSBPEF401 Manage personal health and wellbeingWritten ActivitiesScenario/Case Study
BSBTEC404 Use digital technologies to collaborate in a work environmentWritten ActivitiesVirtual ClassroomProject/Report
BSBWHS411 Implement and monitor WHS policies, procedures and programsVirtual ClassroomScenario/Case StudyProject/Report
BSBCRT411 Apply critical thinking to work practicesWritten ActivitiesVirtual ClassroomScenario/Case StudyProject/Report
BSBINS401 Analyse and present research informationWritten ActivitiesVirtual ClassroomProject/Report
BSBWRT411 Write complex documentsWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBLDR411 Demonstrate leadership in the workplaceWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBPEF502 Develop and use emotional intelligenceVirtual ClassroomScenario/Case Study
BSBXCM401 Apply communication strategies in the workplaceWritten ActivitiesVirtual ClassroomScenario/Case StudyProject/Report
BSBHRM417 Support human resources functions and processesWritten ActivitiesScenario/Case StudyProject/Report
BSBPMG430 Undertake project workVirtual ClassroomScenario/Case StudyProject/Report
BSBTWK401 Build and maintain business relationshipsWritten ActivitiesVirtual ClassroomProject/Report

We provide you with up to twelve (12) months to complete this course. How long it actually takes you to complete each unit will be reflective of the time you are able to dedicate to your studies.

In the units list, you will see the government’s nominal hours for each unit, which are their anticipated number of study hours. Our students usually find that their actual study hours are less than this.

Requirements

There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • Meet technology requirements
  • Be at least 18 years old or have completed Year 12 if enrolling in a Diploma

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • A desktop or laptop as we do not actively support other devices
  • Monitor with at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 3 Mbps
  • An email address that is unique to you and that you will maintain throughout your enrolment
  • Headset (or speakers and microphone) and webcam
  • Microsoft Office (Word, Excel, PowerPoint, Publisher) or similar software
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions

You can book unlimited appointments with a trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Course induction

You are provided with a course induction tutorial and you may also request for a Learner Support Officer to personally take you through the sauceLMS and your course.

Help and Support

A section on your sauceLMS dashboard with useful links.

Student Frequently Asked Questions

Find answers to your questions quickly and easily using the FAQs.
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