BSBWRT411 Write complex documents

This unit describes the skills and knowledge required to plan, draft and finalise complex documents.

The unit applies to individuals who work in a range of business environments and are skilled in the creation of documents that are more complex than basic correspondence, memos and/or forms and that require review and analysis of a range of information sources.

1. Plan complex document
2. Draft complex document
3. Finalise complex document

• Plan, draft and finalise three different complex documents that convey the required information in a format suitable for the intended audience and purpose according to organisational policies and procedures for document production.

• Review and analyse a range of information sources
• Use business technology to apply formatting and incorporate graphics
• Apply organisation style guide/house style.

BSBXCM401 Apply communication strategies in the workplace

This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.

This unit has a specific focus on the communication skills required for supervisor level workers with responsibility for other workers.

1. Prepare for communication
2. Use communication strategies to provide work instruction
3. Facilitate workplace communication
4. Monitor and support team communication

• Identify the communication requirements for a work activity and assign roles to others to fulfil those requirements
• Select appropriate communication method for relevant audience and according to organisational requirements
• Articulate to others their roles in fulfilling the communication requirements and negotiate roles in response to feedback
• Present and convey information to others in a way that they can understand and demonstrate that the needs of all recipients, including those from diverse backgrounds have been considered
• Demonstrate problem solving techniques to negotiate and resolve communication challenges
• Evaluate the communication process and identify areas for improvement, reporting to relevant supervisors as required.

BSBHRM413 Support the learning and development of teams and individuals

This unit describes the skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup.

The unit applies to individuals with a broad knowledge of learning and development who apply their skills in addressing development needs to meet team objectives. They may have responsibility to provide guidance or to delegate aspects of tasks to others.

• Contribute to needs development
• Support implementation of learning and development
• Monitor and evaluate workplace learning

• contribute to, facilitate and monitor learning and development for at least one team and for at least one individual.

• collect data on team and individual and team development needs
• collaboratively develop learning plans to match skill needs of individuals and groups
• coordinate learning opportunities
• give and receive feedback during the implementation of learning plans
• monitor and review workplace learning plan implementation plans.

BSBHRM528 Coordinate remuneration and employee benefits

This unit describes the skills and knowledge required to coordinate an organisation’s remuneration and benefits plans. It incorporates all functions associated with remuneration, including packaging, salary benchmarking, market rate reviews, bonuses and the legislative aspects of remuneration and employee benefits.

The unit applies to individuals who are human resource practitioners responsible for overseeing an organisation’s remuneration process.

1. Update organisation’s remuneration strategy
2. Coordinate remuneration and employee benefits strategy
3. Review and update remuneration strategy

Upon successful completion of this unit, you will:

• develop a remuneration strategy for at least two different occupational groups.

In the course of the above, you must:

• manage remuneration and benefits according to all legislative and ethical requirements and operational policies
• apply awards and agreements to remuneration processes
• apply requirements of the Australian Taxation Office in relation to income tax, superannuation reporting, fringe benefits tax (FBT) and bonus payments.

BSBTEC404 Use digital technologies to collaborate in a work environment

This unit describes the skills and knowledge required to understand the fundamentals of using digital technologies to collaborate in a workplace context, including working as part of a remote team. It involves undertaking a basic review of organisational processes to identify opportunities for using digital technologies to complete work tasks more efficiently and effectively.

The unit applies to those who use problem-solving skills and take responsibility for adopting and promoting approaches to improve organisational operations, particularly relating to the use of digital technologies.

1. Review existing digital technology use in the business
2. Identify opportunities to implement digital technologies for workplace collaboration
3. Implement and use digital technologies to collaborate in the workplace

• plan and implement use of digital technology to collaborate in a work environment at least once.

• review business use of technology for collaboration and identify opportunities, priorities and risks associated with adopting new technologies according to organisational strategies
• collect, analyse and present relevant information about digital applications
• create and present a business case to relevant stakeholders for adopting new collaborative digital technologies
• develop and communicate a plan to implement new ways of working collaboratively using digital technologies.

BSBHRM411 Administer performance development processes

This unit describes the skills and knowledge required to assist in the effective implementation of a performance development system and to facilitate employee performance. The unit applies to human resource officers, or people in similar roles, who work under the direction of a human resource manager.

Topics:

1. Review performance development infrastructure
2. Promote performance development system
3. Recommend improvements to performance development system in response to collated data

• promote the implementation of one performance development system for an organisation or work area.

• provide advice and information to employees on the benefits of effective performance management, and how it links with performance development
• preview the performance development system
• make recommendations for improvement
• analyse the strengths and weaknesses of the performance development system.

BSBHRM412 Support employee and industrial relations

This unit describes the skills and knowledge required to communicate and implement employee relations (ER) and industrial relations (IR) policies and procedures to effectively represent organisations and employers.

The unit applies to individuals who work in support positions, assisting others in dealing with ER and IR conflicts and issues.

1. Support preparation of Employee and Industrial Relations processes
2. Support industrial relations
3. Support employee relations
4. Contribute to continuous improvement

• prepare and support ER (employee relations) and IR (industrial relations) processes for an organisation or work area, on at least two occasions.

• locate information required to identify relevant legislation, agreements, policies and procedures
• use effective communication techniques to support the resolution of simple workplace grievances and conflicts
• provide accurate written and oral advice about industrial matters
• use strategies to monitor and gather feedback on the implementation of industrial relations policies and procedures.

BSBHRM529 Coordinate separation and termination processes

This unit describes the skills and knowledge required to coordinate redeployment, resignation, retirement, dismissal and redundancy, including the conduct of exit interviews.

The unit applies to individuals who take responsibility for overseeing aspects of managing the voluntary and involuntary termination of employment.

1. Assist development of policies and procedures
2. Coordinate separation and termination
3. Coordinate exit interview process

• assist development of at least three different policies and procedures to manage all aspects of employment separation and termination according to legislative and organisational requirements
• on at least one occasion, coordinate the separation or termination of an employee.

• communicate effectively with employees to ensure they are aware of their rights and responsibilities
• ensure staff have an appropriate skill-sets to conduct terminations
• use data from exit interviews to suggest organisational improvements.

BSBHRM417 Support human resources functions and processes

This unit describes the skills and knowledge required to support work across a range of human resource functional areas.

The unit applies to individuals who require a broad understanding of human resource functions, associated policy frameworks and the administrative requirements to support these functions and policies.

1. Identify human resources functions
2. Review policy and procedures frameworks
3. Apply ethical framework
4. Analyse human resource metrics
5. Report outcomes of review and analysis

• on at least two occasions, support key human resource functions and/or processes for an organisation or work area.

• use appropriate technology to collect and analyse workforce data.

BSBWHS411 Implement and monitor WHS policies, procedures and programs

This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.

The unit applies to those with supervisory responsibilities in a work area who have a broad knowledge of WHS policies and contribute well-developed skills in creating solutions to problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.

Topics:

1. Provide information to work team about WHS policies and procedures
2. Implement and monitor work team consultative arrangements for managing WHS
3. Implement and monitor organisational procedures for providing WHS training to work team
4. Implement and monitor organisational procedures and legal requirements for identifying hazards, and assessing and controlling risks
5. Implement and monitor organisational procedures for maintaining WHS records

• Implement and monitor the work health and safety (WHS) policies, procedures and programs for one work area in an organisation.

• Explain relevant WHS information clearly and accurately to work team 
• Provide work team with access to WHS policies, procedures and programs in appropriate structure and language 
• Implement and monitor procedures, according to WHS legislative and organisational requirements, for:
  • Consultation on and communication about WHS hazards and risks
  • WHS training needs and learning opportunities
  • WHS records 
  • Using WHS aggregate data relating to hazards and risk control. 

BSBPMG430 Undertake project work

This unit describes the skills and knowledge required to undertake a minor project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects.

The unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project.

1. Establish project parameters
2. Develop project plan
3. Administer and monitor project
4. Finalise and review project

• Undertake project work on a minor project or a section of a larger project.

• Confirm the quality of project outcomes according to expectations of the organisation
• Consult and communicate with relevant stakeholders to generate input and engagement in planning, implementing and reviewing the project
• Provide support to team members to enable them to achieve deliverables and to transition them as appropriate at completion of the project.