BSB40520 Certificate IV in Leadership and Management (Full Course)

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BSB40520 Certificate IV in Leadership and Management (Full Course)


Price:

$2,184.00

To enrol, select payment option below:



TOTAL: $3,360.00 $2,184.00
First Payment: $1,500.00
Succeeding Payments: 4 x $ 171.00 (every 4 weeks)
TOTAL: $3,360.00
Initial Payment: $330.00
Succeeding Payments: $126.25 X 24 fortnightly payments

Units of Competency

12

Course Access

4 months access for each stage = 12 months in total

Support Hours

7am - 9pm AEST (Mon - Fri)

Why Study with AOT?

  • Over 15 years of delivering qualifications online
  • Dedicated eLearning and LMS development team
  • Courses developed in-house by industry experts
  • Courses written specifically for online delivery
  • Professional and industry skilled trainers
  • Rated ‘Excellent’ on independent review platform TrustPilot

Simulated Workplace

Full access to our unique virtual company that brings your course material to life.

Delivery Mode

100% online, available 24/7
No classroom attendance or work placement

Trainer Support

One-on-one unlimited

Get 35% OFF the prepaid fee when you enrol this month! See website terms and conditions for details. 

This is the latest release BSB40520 Certificate IV in Leadership and Management qualification, which supersedes BSB42015 Certificate IV in Leadership and Management. 

Is it time for you to move into a position where you will be providing leadership, guidance and support to others? Gain the essential skills of supervision, team building, delegating and conflict resolution with the BSB40520 Certificate IV in Leadership and Management. This course is ideal for those who have developed existing supervisory skills on the job and want formal recognition of these achievements 

In these increasingly competitive and fast-changing times, leaders and managers have a major responsibility to ensure that teams deliver quality services and products. They play a significant role in the success of their organisation. With this qualification, you can learn the skills needed to take on the leadership role and perform effectively in the workplace. 

The purpose of this powerful and challenging qualification is to develop your skills and knowledge to move forward in your career. You will learn to demonstrate leadership and lead effective workplace relationships, facilitate a team, apply communication strategies and critical thinking practices. You will also learn to build business relationships, coordinate operational plans and undertake project work. 

Explore many career pathways made possible with this course! 

The middle of the range of salaries earned by graduates of this course starting their first ever full-time job after graduating is $63,900. 

Source: https://www.myskills.gov.au/courses/details?Code=BSB40520    

  •     Supervisors 
  •     Team Leaders or Assistants 
  •     Coordinator 
  •     Project Assistants 
  •     Office Managers 

BSBLDR411 Demonstrate leadership in the workplace

This unit describes the skills and knowledge required to lead teams and individuals by modelling high standards of conduct to reflect the organisation’s standards and values.

The unit applies to individuals who are making the transition from being a team member to taking responsibility for the work and performance of others and providing the first level of leadership within the organisation. These leaders have a strong influence on the work culture, values and ethics of the teams they supervise.

Topics:
  1. Prepare to demonstrate leadership
  2. Align behaviour with organisational values
  3. Model leadership behaviour
Upon successful completion of this unit, you will:
  • Develop and implement at least two performance plans, including one relating to individuals and one relating to teams.
In the course of the above, you must:
  • Comply with organisation’s standards and values
  • Evaluate own behaviour and performance against organisational standards and values and adjust to achieve required standards
  • Ensure own behaviour and performance contributes to the integrity and credibility of the organisation
  • Facilitate processes to make decisions that are based on:
    • Relevant information
    • Examination of options and associated risks
    • Input from relevant people
  • Communicate about making and implementing decisions including:
    • Facilitating agreement on the preferred course of action and implementation plans
    • Monitoring and seeking feedback on the implementation and impact of decisions.
Nominal hours = 50 hours

BSBPMG430 Undertake project work

This unit describes the skills and knowledge required to undertake a minor project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects.

The unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project.

Topics:
  1. Establish project parameters
  2. Develop project plan
  3. Administer and monitor project
  4. Finalise and review project
Upon successful completion of this unit, you will:
  • Undertake project work on a minor project or a section of a larger project.
In the course of the above, you must:
  • Confirm the quality of project outcomes according to expectations of the organisation
  • Consult and communicate with relevant stakeholders to generate input and engagement in planning, implementing and reviewing the project
  • Provide support to team members to enable them to achieve deliverables and to transition them as appropriate at completion of the project.
Nominal hours = 60

BSBWRT411 Write complex documents

This unit describes the skills and knowledge required to plan, draft and finalise complex documents.

The unit applies to individuals who work in a range of business environments and are skilled in the creation of documents that are more complex than basic correspondence, memos and/or forms and that require review and analysis of a range of information sources.

Topics:
  1. Plan complex document
  2. Draft complex document
  3. Finalise complex document
Upon successful completion of this unit, you will:
  • Plan, draft and finalise three different complex documents that convey the required information in a format suitable for the intended audience and purpose according to organisational policies and procedures for document production.
In the course of the above, the candidate must:
  • Review and analyse a range of information sources
  • Use business technology to apply formatting and incorporate graphics
  • Apply organisation style guide/house style.
Nominal hours = 50

BSBLDR413 Lead effective workplace relationships

This unit describes the skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.

The unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context. At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.

Topics:
  1. Prepare to lead workplace relationships
  2. Lead workplace relationships
  3. Review leadership
Upon successful completion of this unit, you will:
  • Develop and implement at least two performance plans, including one relating to individuals and one relating to teams.
In the course of the above, you must:
  • Access and analyse information required to achieve planned outcomes
  • Collaborate with work team to develop and implement a work task strategy
  • Apply techniques for resolving problems and conflicts, and dealing with poor performance according to organisational and legislative requirements
  • Monitor and communicate work progress to relevant internal and external stakeholders
  • Seek and review feedback to improve workplace leadership.
Nominal hours = 50

BSBPEF502 Develop and use emotional intelligence

This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.

The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.

Topics:
  1. Prepare to develop emotional intelligence
  2. Develop emotional intelligence
  3. Promote development of emotional intelligence in others
Upon successful completion of this unit, you will:
  • Demonstrate emotional intelligence in relation to at least two different work tasks
  • Promote development of emotion intelligence in others on at least one occasion.
In the course of the above, you must:
  • Develop assessment criteria to assess personal emotional strengths and weaknesses
  • Conduct an analysis to identify personal emotional triggers, incorporating feedback from others
  • Analyse and document interactions with co-workers
  • Develop and implement plans for responding to emotional expressions
  • Apply techniques that promote flexibility in interactions with others and show consideration for the emotions of others.
  Nominal hours = 60

BSBWHS411 Implement and monitor WHS policies, procedures and programs

This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.

The unit applies to those with supervisory responsibilities in a work area who have a broad knowledge of WHS policies and contribute well-developed skills in creating solutions to problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.

Topics:

  1. Provide information to work team about WHS policies and procedures
  2. Implement and monitor work team consultative arrangements for managing WHS
  3. Implement and monitor organisational procedures for providing WHS training to work team
  4. Implement and monitor organisational procedures and legal requirements for identifying hazards, and assessing and controlling risks
  5. Implement and monitor organisational procedures for maintaining WHS records
Upon successful completion of this unit, you will:
  • Implement and monitor the work health and safety (WHS) policies, procedures and programs for one work area in an organisation.
In the course of the above, you must: 
  • Explain relevant WHS information clearly and accurately to work team 
  • Provide work team with access to WHS policies, procedures and programs in appropriate structure and language 
  • Implement and monitor procedures, according to WHS legislative and organisational requirements, for:
    • Consultation on and communication about WHS hazards and risks
    • WHS training needs and learning opportunities
    • WHS records 
    • Using WHS aggregate data relating to hazards and risk control. 
Nominal hours: 50 hours

BSBCRT411 Apply critical thinking to work practices

This unit describes the skills and knowledge required to use advanced-level critical thinking skills in a workplace context. This includes using methods of analysis, synthesis and evaluation.

The unit applies to individuals who evaluate existing or proposed work practices. These individuals are typically responsible for reviewing or developing work processes, products or services that may be proposed or already existing.

Topics:
  1. Establish role of critical thinking in workplace
  2. Lead critical thinking process
  3. Develop critical thinking mindset

Upon successful completion of this unit, you will develop solutions for two different workplace limitations using critical thinking concepts.

In the course of the above, you must:
  • Use a range of critical thinking techniques to identify and address limitations in workplace practices
  • Ask questions to broaden understanding of task requirements
  • Use various information sources to provide answers to proposed questions
  • Develop a proposal to articulate to a broad range of workplace stakeholders a solution to an identified issue
  • Incorporate feedback and self-reflection to critically assess performance.
Nominal hours = 50 Hours

BSBTWK401 Build and maintain business relationships

This unit describes the skills and knowledge required to establish, develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers. These workers may be within an organisation as well as freelance or contract workers.

The unit applies to individuals with a broad knowledge of networking and negotiation who contribute to creating solutions to unpredictable problems. They may have responsibility for and provide guidance to others.

Topics:
  1. Establish business relationships
  2. Maintain business relationships
  3. Build and improve business relationships

Upon successful completion of this unit, you will communicate with others to build and maintain at least two different business relationships.

In the course of the above, you must:

  • promote professional business relationship using written and verbal communication techniques
  • identify methods to improve business relationships
  • participate in formal and informal networking opportunities that promote the business.
  Nominal hours = 35

BSBXCM401 Apply communication strategies in the workplace

This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.

This unit has a specific focus on the communication skills required for supervisor level workers with responsibility for other workers.

Topics:
  1. Prepare for communication
  2. Use communication strategies to provide work instruction
  3. Facilitate workplace communication
  4. Monitor and support team communication
Upon successful completion of this unit, you will:
  • Identify the communication requirements for a work activity and assign roles to others to fulfil those requirements
  • Select appropriate communication method for relevant audience and according to organisational requirements
  • Articulate to others their roles in fulfilling the communication requirements and negotiate roles in response to feedback
  • Present and convey information to others in a way that they can understand and demonstrate that the needs of all recipients, including those from diverse backgrounds have been considered
  • Demonstrate problem solving techniques to negotiate and resolve communication challenges
  • Evaluate the communication process and identify areas for improvement, reporting to relevant supervisors as required.
Nominal hours = 50

BSBOPS402 Coordinate business operational plans

This unit describes the skills and knowledge required to implement operational plans by planning and acquiring resources, monitoring and adjusting operational performance and providing reports on performance, as required.

The unit applies to individuals who plan activities to achieve team and organisational objectives. At this level, work will normally be carried out within routine and non-routine methods and involve procedures that require planning, evaluation, leadership and guidance of others.

Topics:
  • Prepare to implement operational plan
  • Implement operational plan
  • Monitor operational performance
  • Review operations based on performance
Upon successful completion of this unit, you will:
  • prepare, implement and review two operational plans.
In the course of the above, you must:
  • interact with a range of people and groups to identify resource requirements, performance objectives, systems, procedures and records relating to the operational plan
  • plan and acquire physical and human resources using organisation’s systems and procedures
  • manage and support personnel to achieve performance objectives including facilitating new employee onboarding
  • present information and recommendations to support implementation and variation of the operational plan
  • monitor operational performance against the performance objectives and budgets and implement improvements to rectify unsatisfactory performance
  • vary the operational plan and gain approval to deal with contingencies
  • document and provide reports on performance as required by the organisation.
Nominal hours = 40

BSBOPS403 Apply business risk management processes

This unit describes the skills and knowledge required to identify business risks and to apply established risk management processes to a defined area of operations that are within the responsibilities and obligations of the work role.

The unit applies to individuals with a broad knowledge of risk analysis or project management who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or delegate aspects of these tasks to others. Risks applicable to own work responsibilities and area of operation may include projects being undertaken individually or by a team, or operations within a section of the organisation.

Topics
  1. Identify risks
  2. Analyse and evaluate risks
  3. Treat risks
  4. Monitor and review effectiveness of risk treatments

Upon successful completion of this unit, you will:

  • demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to apply organisational policies, procedures and processes to:

    • treat at least three risks by:
    • identifying different types of organisational risks
    • consulting with stakeholders to analyse and evaluate risks
    • implementing control measures
    • referring risks that are beyond own area of responsibility to others
    • maintaining risk management documentation.
Nominal hours = 50

BSBXTW401 Lead and facilitate a team

This unit describes the skills and knowledge required to effectively lead and facilitate a team in a workplace within any industry.

This unit has a specific focus on the teamwork skills required for team leader or supervisor level (depending on organisational structure) workers with responsibility for others or teams.

Topics:
  1. Plan team outcomes
  2. Coordinate team and individuals
  3. Support team
  4. Monitor team performance
Upon successful completion of this unit, you will:
  • demonstrate the ability to complete the tasks outlined in the elements, performance criteria, and foundation skills of this unit, including on at least one occasion, evidence of the ability to:
    • assign tasks to team members with appropriate instruction and considering any required contingencies
    • provide feedback and assistance to team members
    • collate feedback on individual and team performance
    • identify and implement development opportunities for others
    • manage conflicts and challenges according to organisational requirements
Nominal hours = 50

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each assessment task to achieve a satisfactory outcome (100% pass mark), with your assessor giving you detailed feedback following each submission.

Unit Written
Activities
Virtual Classroom/Roleplay Scenario/
Case study
Project/
Report
BSBLDR411 Demonstrate leadership in the workplace
BSBPMG430 Undertake project work
BSBWRT411 Write complex documents
BSBLDR413 Lead effective workplace relationships
BSBPEF502 Develop and use emotional intelligence
BSBWHS411 Implement and monitor WHS policies, procedures and programs
BSBCRT411 Apply critical thinking to work practices
BSBTWK401 Build and maintain business relationships
BSBXCM401 Apply communication strategies in the workplace
BSBOPS402 Coordinate business operational plans
BSBOPS403 Apply business risk management processesWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBXTW401 Lead and facilitate a teamWritten ActivitiesVirtual ClassroomScenario/Case StudyProject/Report

We provide you with up to twelve (12) months to complete this course. How long it actually takes you to complete each unit will be reflective of the time you are able to dedicate to your studies.

In the units list, you will see the government’s nominal hours for each unit, which are their anticipated number of study hours. Our students usually find that their actual study hours are less than this.

Requirements

There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • Meet technology requirements
  • Be at least 18 years old or have completed Year 12 if enrolling in a Diploma

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • A desktop or laptop as we do not actively support other devices
  • Monitor with at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 3 Mbps
  • An email address that is unique to you and that you will maintain throughout your enrolment
  • Headset (or speakers and microphone) and webcam
  • Microsoft Office (Word, Excel, PowerPoint, Publisher) or similar software
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions

You can book unlimited appointments with a trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Course induction

You are provided with a course induction tutorial and you may also request for a Learner Support Officer to personally take you through the sauceLMS and your course.

Help and Support

A section on your sauceLMS dashboard with useful links.

Student Frequently Asked Questions

Find answers to your questions quickly and easily using the FAQs.
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