BSBWRT401 Write complex documents
Upon successful completion of this unit, you will:
- plan, draft and finalise complex documents that require review and analysis of a range of information sources
- use business technology to apply formatting, and incorporate graphics
- edit the draft text to ensure accuracy and clarity of information, obtain feedback on the draft and revise the draft, apply the enterprise style guide/house style
Demonstrate knowledge of:
- enterprise style guide/house style
- formatting styles and their impact on formatting, readability and appearance of documents
- rules and conventions for written English, as defined by general and specialist sources
BSBREL401 Establish networks
Upon successful completion of this unit, you will:
- identify and use networking opportunities
- maintain records of relevant contacts
- use written and verbal communication skills to establish, cultivate and promote professional business relationships
- use feedback to improve promotional activities
Demonstrate knowledge of:
- strategies for establishing and maintaining business relationships
- relevant networks, organisations, agencies, associations or individuals
- the principles and techniques needed to negotiate positive outcomes
- client or organisational policies, plans and procedures relevant to business relationships
- methods for obtaining feedback on promotional activities
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Upon successful completion of this unit, you will:
- explain clearly and accurately to work team the relevant work health and safety (WHS) information including:
- WHS legislative and organisational requirements
- identified hazards and outcomes of risk assessment and control
- ensure that the team has access to information about WHS policies, procedures and programs in appropriate structure and language
- implement and monitor procedures according to organisational and legislative WHS requirements including:
- consultation and communications to enable team members to participate in managing WHS risks and hazards
- identifying WHS training needs and providing learning opportunities, coaching and mentoring as appropriate to needs
- identifying, reporting and taking action on WHS hazards and risks
- identifying and reporting inadequacies in existing risk controls and monitoring outcomes to ensure a prompt organisational response
- reporting on the cost of WHS training
- keeping WHS records
- analysing aggregate WHS data to identify hazards and monitor risk control procedures in work area
Demonstrate knowledge of:
- legal responsibilities and duties of managers, supervisors, persons conducting businesses or undertakings (PCBUs) and workers in relation to WHS risk management in the workplace
- key provisions of relevant WHS Acts, regulations and codes of practice that apply to the business and outline how they apply in the work area
- organisational policies and procedures relating to hazard identification, risk management, fire, emergency and evacuation, incident investigation and reporting
- importance of effective consultation mechanisms in managing health and safety risks in the workplace
- how the hierarchy of control applies in the work area
BSBLDR511 Develop and use emotional intelligence
Upon successful completion of this unit, you will:
- conduct an analysis to identify own emotional strengths, weaknesses, stressors, emotional states and triggers, incorporating feedback from others
- identify workplace situations and environments that may trigger an emotional response
- model behaviours that demonstrate management of emotions
- recognise the impact that cultural behaviours and beliefs may have on workplace interactions
- recognise and respond to the emotional states of others
- use emotional intelligence of self and others to enhance team performance
- promote the development of emotional intelligence in others.
Demonstrate knowledge of:
- emotional intelligence principles and strategies
- key elements of the relationship between emotionally effective people and the attainment of business objectives
- strategies for communicating with a diverse workforce which has varying cultural expressions of emotion
- key features of emotional intelligence in the context of building workplace relationships.
BSBITU401 Design and develop complex text documents
Upon successful completion of this unit, you will:
- follow organisational and safe work practices including:
- ergonomic requirements
- energy and resource conservation techniques
- adhere to organisational requirements for:
- producing documents within designated timelines
- naming and storing documents
- adhere to task requirements when producing complex documents including:
- using appropriate styles and layout consistently throughout the document
- using correct formatting and document structure
- resolve issues by referring to user documentation and online help
- use appropriate data storage options
- apply knowledge of complex operation and functions of industry software applications
- communicate with relevant personal
Demonstrate knowledge of:
- various formatting styles and their effect on formatting, readability and appearance of documents
- organisational requirements for ergonomics, work periods and breaks, and conservation techniques
- the purpose and contents of an organisational style guide
BSBITU402 Develop and use complex spreadsheets
Upon successful completion of this unit, you will:
- follow organisational and safe work practices including:
- ergonomic requirements
- energy and resource conservation techniques
- adhere to organisational requirements for:
- ensuring consistency of style, design and layout
- saving and printing documents within designated timelines
- naming and storing documents
- adhere to identified or task requirements when producing documents including:
- editing macros and automating some tasks
- using appropriate templates
- creating graphs to represent data
- resolve issues by referring to user documentation and online help
- use appropriate data storage options
- evaluate tasks to improve efficiency
- apply knowledge of functions and features of contemporary computer applications
- communicate with relevant personnel
Demonstrate knowledge of:
- advanced functions of spreadsheet software applications
- the impact of formatting and design on presentation and readability of data
- organisational requirements for ergonomics, work periods and breaks, and conservation techniques
BSBFIA302 Process payroll
Upon successful completion of this unit, you will:
- plan and perform payroll calculations in accordance with all legislative and organisational requirements, and predetermined timelines
- refer enquiries outside area of responsibility to an appropriate authority
Demonstrate knowledge of:
- key provisions of relevant legislation, standards and codes of practice that may affect payroll operations
- relevant organisational policies and procedures
- different types of payroll systems
BSBADM405 Organise meetings
Upon successful completion of this unit, you will:
- organise a meeting and advise participants accordingly
- prepare and distribute all documentation required for the meeting
- take meeting notes which accurately reflect what was discussed during the meeting
- produce minutes based on own notes providing an accurate account of the meeting
- circulate copies of meeting minutes within predetermined timeframes
Demonstrate knowledge of:
- culturally appropriate communication techniques
- relevant formats for agendas and minutes
- key provisions of relevant legislation
- organisational procedures relevant to the task
BSBFIA401 Prepare financial reports
Upon successful completion of this unit, you will:
- produce a detailed asset register and depreciation schedule
- accurately record entries for balance day adjustments
- prepare financial reports
- trace and reconcile errors systematically or seek expert advice if required
- apply double-entry principles
- complete all tasks according to organisational policies and industry standards
Demonstrate knowledge of:
- double-entry bookkeeping principles
- general journal and general ledger entries
- the key provisions of relevant legislation, regulations, standards and codes of practice in the preparation of financial reports
- organisational accounting systems
- relevant organisational policies, procedures and accounting standards
BSBFIA412 Report on financial activity
Upon successful completion of this unit, you will:
- organise and present financial data including budget variances, budgets and forecasts, cash flow/profit reports, balance sheets, financial year reports, operating statements, expenditure and receipts and profit and loss statements to highlight relevant features and meet workplace requirements
- use conversion and consolidation procedures such as moving averages, standardised variables, trend analysis and unit costs
- identify, resolve or refer discrepancies such as absence of auditable trail, expenditure report mismatches, incorrect payments and unreconciled cash flows
- record income and expenditure to meet statutory requirements
- calculate liabilities for tax including completing Business Activity Statements
- provide financial business recommendations
- apply knowledge of relevant legislation and regulations
- perform double entry bookkeeping and accrual accounting.
Demonstrate knowledge of:
- the key provisions of legislation, regulation and codes of practice relevant to financial operations
- the techniques used for forecasting and analysis
- the options, methods and practices for deductions, benefits and depreciations
- current business taxation requirements for preparing corporate accounting reports
- current financial legislation and statutory requirements relating to taxable transactions and reporting requirements
- ethical requirements associated with preparing financial reports for corporate entities, including conflict of interest, confidentiality, and disclosure requirements
- industry-standard methods and formats used to present financial data.