BSBREL401 Establish networks

Upon successful completion of this unit, you will:

• identify and use networking opportunities
• maintain records of relevant contacts
• use written and verbal communication skills to establish, cultivate and promote professional business relationships
• use feedback to improve promotional activities

Demonstrate knowledge of:

• strategies for establishing and maintaining business relationships
• relevant networks, organisations, agencies, associations or individuals
• the principles and techniques needed to negotiate positive outcomes
• client or organisational policies, plans and procedures relevant to business relationships
• methods for obtaining feedback on promotional activities

BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Upon successful completion of this unit, you will:

• explain clearly and accurately to work team the relevant work health and safety (WHS) information including:
  • WHS legislative and organisational requirements
  • identified hazards and outcomes of risk assessment and control
• ensure that the team has access to information about WHS policies, procedures and programs in appropriate structure and language
• implement and monitor procedures according to organisational and legislative WHS requirements including:
  • consultation and communications to enable team members to participate in managing WHS risks and hazards
  • identifying WHS training needs and providing learning opportunities, coaching and mentoring as appropriate to needs
  • identifying, reporting and taking action on WHS hazards and risks
  • identifying and reporting inadequacies in existing risk controls and monitoring outcomes to ensure a prompt organisational response
  • reporting on the cost of WHS training
• keeping WHS records
• analysing aggregate WHS data to identify hazards and monitor risk control procedures in work area

Demonstrate knowledge of:

• legal responsibilities and duties of managers, supervisors, persons conducting businesses or undertakings (PCBUs) and workers in relation to WHS risk management in the workplace
• key provisions of relevant WHS Acts, regulations and codes of practice that apply to the business and outline how they apply in the work area
• organisational policies and procedures relating to hazard identification, risk management, fire, emergency and evacuation, incident investigation and reporting
• importance of effective consultation mechanisms in managing health and safety risks in the workplace
• how the hierarchy of control applies in the work area

BSBLDR511 Develop and use emotional intelligence

Upon successful completion of this unit, you will:

• conduct an analysis to identify own emotional strengths, weaknesses, stressors, emotional states and triggers, incorporating feedback from others
• identify workplace situations and environments that may trigger an emotional response
• model behaviours that demonstrate management of emotions
• recognise the impact that cultural behaviours and beliefs may have on workplace interactions
• recognise and respond to the emotional states of others
• use emotional intelligence of self and others to enhance team performance
• promote the development of emotional intelligence in others.

• emotional intelligence principles and strategies
• key elements of the relationship between emotionally effective people and the attainment of business objectives
• strategies for communicating with a diverse workforce which has varying cultural expressions of emotion
• key features of emotional intelligence in the context of building workplace relationships.

BSBITU401 Design and develop complex text documents

Upon successful completion of this unit, you will:

• follow organisational and safe work practices including:
  • ergonomic requirements
  • energy and resource conservation techniques
• adhere to organisational requirements for:
  • producing documents within designated timelines
  • naming and storing documents
• adhere to task requirements when producing complex documents including:
  • using appropriate styles and layout consistently throughout the document
  • using correct formatting and document structure
• resolve issues by referring to user documentation and online help
• use appropriate data storage options
• apply knowledge of complex operation and functions of industry software applications
• communicate with relevant personal

Demonstrate knowledge of:

• various formatting styles and their effect on formatting, readability and appearance of documents
• organisational requirements for ergonomics, work periods and breaks, and conservation techniques
• the purpose and contents of an organisational style guide

BSBITU402 Develop and use complex spreadsheets

Upon successful completion of this unit, you will:

• follow organisational and safe work practices including:
  • ergonomic requirements
  • energy and resource conservation techniques
• adhere to organisational requirements for:
  • ensuring consistency of style, design and layout
  • saving and printing documents within designated timelines
  • naming and storing documents
• adhere to identified or task requirements when producing documents including:
  • editing macros and automating some tasks
  • using appropriate templates
  • creating graphs to represent data
  • resolve issues by referring to user documentation and online help
  • use appropriate data storage options
  • evaluate tasks to improve efficiency
  • apply knowledge of functions and features of contemporary computer applications
  • communicate with relevant personnel

Demonstrate knowledge of:

• advanced functions of spreadsheet software applications
• the impact of formatting and design on presentation and readability of data
• organisational requirements for ergonomics, work periods and breaks, and conservation techniques

BSBRSK401 Identify risk and apply risk management processes

Upon successful completion of this unit, you will:

• identify risks
• consult with relevant stakeholders to analyse and evaluate risks
• identify and evaluate control measures
• develop and implement treatment plans for own area or responsibility
• refer risks that are beyond own area of responsibility to others
• maintain risk management documentation

Demonstrate knowledge of:

• techniques for identifying and evaluating risks
• organisational policies, procedures or processes for risk management
• areas where risks are commonly identified in an organisation
• the purpose and key elements of current risk management standards
• the legislative and regulatory context of the organisation in relation to risk management
• the organisation’s auditing requirements relating to risk management

BSBSUS401 Implement and monitor environmentally sustainable work practices

Upon successful completion of this unit, you will:

• analyse information from a range of sources to identify current procedures, practices and compliance requirements in relation to environmental and resource sustainability
• consult and communicate with relevant stakeholders to seek input and encourage engagement with developing and implementing sustainability improvements, encourage feedback and suggestions and report on outcomes
• plan and organise work group activities to:
  • measure current resource usage
  • solve problems and generate ideas for improvements
  • evaluate and implement strategies to improve resource usage
  • plan, implement and integrate improvements into operations
  • meet environmental requirements
• apply continuous improvement approach to sustainability performance
• apply change management techniques to support sustainability performance

Demonstrate knowledge of:

• relevant internal and external sources of information and explain how they can be used to identify sustainability improvements
• the compliance requirements for the work area with reference to legislation, regulations, codes of practice and workplace procedures that relate to environmental and resource issues
• common environmental and energy efficiency issues within the industry
• benchmarks for environmental and resource sustainability that are relevant to the organisation
• organisational systems and procedures that relate to environmental and resource sustainability improvements including:
• supply chain, procurement and purchasing
• assurance
• making recommendations and seeking approvals

BSBADM405 Organise meetings

Upon successful completion of this unit, you will:

• organise a meeting and advise participants accordingly
• prepare and distribute all documentation required for the meeting
• take meeting notes which accurately reflect what was discussed during the meeting
• produce minutes based on own notes providing an accurate account of the meeting
• circulate copies of meeting minutes within predetermined timeframes

Demonstrate knowledge of:

• culturally appropriate communication techniques
• relevant formats for agendas and minutes
• key provisions of relevant legislation
• organisational procedures relevant to the task

BSBADM406 Organise business travel

Upon successful completion of this unit, you will:

• organise business-related travel for others, including scheduling and developing itineraries and travel-related documents
• finalise all booking and travel arrangements including any necessary credit requirements according to predetermined budgets and time constraints

Demonstrate knowledge of:

• booking procedures relevant to business travel
• key provisions of relevant legislation that may affect aspects of business operations
• organisational policies and procedures required to organise business travel, including use of internet sites and other online resources