BSBADM405 Organise meetings
Upon successful completion of this unit, you will:
- organise a meeting and advise participants accordingly
- prepare and distribute all documentation required for the meeting
- take meeting notes which accurately reflect what was discussed during the meeting
- produce minutes based on own notes providing an accurate account of the meeting
- circulate copies of meeting minutes within predetermined timeframes
Demonstrate knowledge of:
- culturally appropriate communication techniques
- relevant formats for agendas and minutes
- key provisions of relevant legislation
- organisational procedures relevant to the task
BSBADM406 Organise business travel
Upon successful completion of this unit, you will:
- organise business-related travel for others, including scheduling and developing itineraries and travel-related documents
- finalise all booking and travel arrangements including any necessary credit requirements according to predetermined budgets and time constraints
Demonstrate knowledge of:
- booking procedures relevant to business travel
- key provisions of relevant legislation that may affect aspects of business operations
- organisational policies and procedures required to organise business travel, including use of internet sites and other online resources
BSBWRT401 Write complex documents
Upon successful completion of this unit, you will:
- plan, draft and finalise complex documents that require review and analysis of a range of information sources
- use business technology to apply formatting, and incorporate graphics
- edit the draft text to ensure accuracy and clarity of information, obtain feedback on the draft and revise the draft, apply the enterprise style guide/house style
Demonstrate knowledge of:
- enterprise style guide/house style
- formatting styles and their impact on formatting, readability and appearance of documents
- rules and conventions for written English, as defined by general and specialist sources
BSBITU401 Design and develop complex text documents
Upon successful completion of this unit, you will:
- follow organisational and safe work practices including:
- ergonomic requirements
- energy and resource conservation techniques
- adhere to organisational requirements for:
- producing documents within designated timelines
- naming and storing documents
- adhere to task requirements when producing complex documents including:
- using appropriate styles and layout consistently throughout the document
- using correct formatting and document structure
- resolve issues by referring to user documentation and online help
- use appropriate data storage options
- apply knowledge of complex operation and functions of industry software applications
- communicate with relevant personal
Demonstrate knowledge of:
- various formatting styles and their effect on formatting, readability and appearance of documents
- organisational requirements for ergonomics, work periods and breaks, and conservation techniques
- the purpose and contents of an organisational style guide
BSBITU402 Develop and use complex spreadsheets
Upon successful completion of this unit, you will:
- follow organisational and safe work practices including:
- ergonomic requirements
- energy and resource conservation techniques
- adhere to organisational requirements for:
- ensuring consistency of style, design and layout
- saving and printing documents within designated timelines
- naming and storing documents
- adhere to identified or task requirements when producing documents including:
- editing macros and automating some tasks
- using appropriate templates
- creating graphs to represent data
- resolve issues by referring to user documentation and online help
- use appropriate data storage options
- evaluate tasks to improve efficiency
- apply knowledge of functions and features of contemporary computer applications
- communicate with relevant personnel
Demonstrate knowledge of:
- advanced functions of spreadsheet software applications
- the impact of formatting and design on presentation and readability of data
- organisational requirements for ergonomics, work periods and breaks, and conservation techniques
BSBREL401 Establish networks
Upon successful completion of this unit, you will:
- identify and use networking opportunities
- maintain records of relevant contacts
- use written and verbal communication skills to establish, cultivate and promote professional business relationships
- use feedback to improve promotional activities
Demonstrate knowledge of:
- strategies for establishing and maintaining business relationships
- relevant networks, organisations, agencies, associations or individuals
- the principles and techniques needed to negotiate positive outcomes
- client or organisational policies, plans and procedures relevant to business relationships
- methods for obtaining feedback on promotional activities
BSBLDR403 Lead team effectiveness
Upon successful completion of this unit, you will:
- apply knowledge of organisational goals, objectives and plans
- develop a team work plan including documentation of how it was generated and how it will be monitored
- identify and incorporate innovation and productivity measures into a team work plan
- communicate with team members and management to identify and establish the team purpose, roles, responsibilities, goals plans and objectives and resolve problems
- use techniques to consult, encourage, support and provide feedback to team members
- model team leadership behaviours and approaches
- liaise with management to develop the teamwork plan, resolve issues and ensure follow-up action is taken
Demonstrate knowledge of:
- delegation and work allocation
- goal setting
- group dynamics and processes
- individual behaviour and difference
- leadership styles
- motivation
- negotiation
- problem solving
- planning
- workplace innovation
- workplace productivity
BSBRSK401 Identify risk and apply risk management processes
Upon successful completion of this unit, you will:
- identify risks
- consult with relevant stakeholders to analyse and evaluate risks
- identify and evaluate control measures
- develop and implement treatment plans for own area or responsibility
- refer risks that are beyond own area of responsibility to others
- maintain risk management documentation
Demonstrate knowledge of:
- techniques for identifying and evaluating risks
- organisational policies, procedures or processes for risk management
- areas where risks are commonly identified in an organisation
- the purpose and key elements of current risk management standards
- the legislative and regulatory context of the organisation in relation to risk management
- the organisation’s auditing requirements relating to risk management
BSBSUS401 Implement and monitor environmentally sustainable work practices
Upon successful completion of this unit, you will:
- analyse information from a range of sources to identify current procedures, practices and compliance requirements in relation to environmental and resource sustainability
- consult and communicate with relevant stakeholders to seek input and encourage engagement with developing and implementing sustainability improvements, encourage feedback and suggestions and report on outcomes
- plan and organise work group activities to:
- measure current resource usage
- solve problems and generate ideas for improvements
- evaluate and implement strategies to improve resource usage
- plan, implement and integrate improvements into operations
- meet environmental requirements
- apply continuous improvement approach to sustainability performance
- apply change management techniques to support sustainability performance
Demonstrate knowledge of:
- relevant internal and external sources of information and explain how they can be used to identify sustainability improvements
- the compliance requirements for the work area with reference to legislation, regulations, codes of practice and workplace procedures that relate to environmental and resource issues
- common environmental and energy efficiency issues within the industry
- benchmarks for environmental and resource sustainability that are relevant to the organisation
- organisational systems and procedures that relate to environmental and resource sustainability improvements including:
- supply chain, procurement and purchasing
- assurance
- making recommendations and seeking approvals
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Upon successful completion of this unit, you will:
- explain clearly and accurately to work team the relevant work health and safety (WHS) information including:
- WHS legislative and organisational requirements
- identified hazards and outcomes of risk assessment and control
- ensure that the team has access to information about WHS policies, procedures and programs in appropriate structure and language
- implement and monitor procedures according to organisational and legislative WHS requirements including:
- consultation and communications to enable team members to participate in managing WHS risks and hazards
- identifying WHS training needs and providing learning opportunities, coaching and mentoring as appropriate to needs
- identifying, reporting and taking action on WHS hazards and risks
- identifying and reporting inadequacies in existing risk controls and monitoring outcomes to ensure a prompt organisational response
- reporting on the cost of WHS training
- keeping WHS records
- analysing aggregate WHS data to identify hazards and monitor risk control procedures in work area
Demonstrate knowledge of:
- legal responsibilities and duties of managers, supervisors, persons conducting businesses or undertakings (PCBUs) and workers in relation to WHS risk management in the workplace
- key provisions of relevant WHS Acts, regulations and codes of practice that apply to the business and outline how they apply in the work area
- organisational policies and procedures relating to hazard identification, risk management, fire, emergency and evacuation, incident investigation and reporting
- importance of effective consultation mechanisms in managing health and safety risks in the workplace
- how the hierarchy of control applies in the work area
