BSBREL401 Establish networks

This unit describes the skills and knowledge required to develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers within an organisation as well as freelance or contract workers.

It applies to individuals with a broad knowledge of networking and negotiation who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or to delegate aspects of tasks to others.

1. Develop and maintain business networks
2. Establish and maintain business relationships
3. Promote the relationship

• identify and use networking opportunities
• maintain records of relevant contacts
• use written and verbal communication skills to establish, cultivate and promote professional business relationships
• use feedback to improve promotional activities

• strategies for establishing and maintaining business relationships
• relevant networks, organisations, agencies, associations or individuals
• the principles and techniques needed to negotiate positive outcomes
• client or organisational policies, plans and procedures relevant to business relationships
• methods for obtaining feedback on promotional activities

BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.

It applies to individuals with supervisory responsibilities for implementing and monitoring the organisation’s WHS policies, procedures and programs in a work area. These individuals have a broad knowledge of WHS policies and contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.

1. Provide information to the work team about WHS policies and procedures
2. Implement and monitor participation arrangements for managing WHS
3. Implement and monitor organisational procedures for providing WHS training
4. Implement and monitor organisational procedures and legal requirements for identifying hazards and assessing and controlling risks
5. Implement and monitor organisational procedures for maintaining WHS records for the team

• explain clearly and accurately to work team the relevant work health and safety (WHS) information including:
  • WHS legislative and organisational requirements
  • identified hazards and outcomes of risk assessment and control
• ensure that the team has access to information about WHS policies, procedures and programs in appropriate structure and language
• implement and monitor procedures according to organisational and legislative WHS requirements including:
  • consultation and communications to enable team members to participate in managing WHS risks and hazards
  • identifying WHS training needs and providing learning opportunities, coaching and mentoring as appropriate to needs
  • identifying, reporting and taking action on WHS hazards and risks
  • identifying and reporting inadequacies in existing risk controls and monitoring outcomes to ensure a prompt organisational response
  • reporting on the cost of WHS training
• keeping WHS records
• analysing aggregate WHS data to identify hazards and monitor risk control procedures in work area

• legal responsibilities and duties of managers, supervisors, persons conducting businesses or undertakings (PCBUs) and workers in relation to WHS risk management in the workplace
• key provisions of relevant WHS Acts, regulations and codes of practice that apply to the business and outline how they apply in the work area
• organisational policies and procedures relating to hazard identification, risk management, fire, emergency and evacuation, incident investigation and reporting
• importance of effective consultation mechanisms in managing health and safety risks in the workplace
• how the hierarchy of control applies in the work area

BSBLDR511 Develop and use emotional intelligence

This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.

It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.

It applies to managers who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

1. Identify the impact of own emotions on others in the workplace
2. Recognise and address the emotional strengths and weaknesses of others
3. Promote the development of emotional intelligence in others
4. Utilise emotional intelligence to maximise team outcomes

• conduct an analysis to identify own emotional strengths, weaknesses, stressors, emotional states and triggers, incorporating feedback from others
• identify workplace situations and environments that may trigger an emotional response
• model behaviours that demonstrate management of emotions
• recognise the impact that cultural behaviours and beliefs may have on workplace interactions
• recognise and respond to the emotional states of others
• use emotional intelligence of self and others to enhance team performance
• promote the development of emotional intelligence in others.

• emotional intelligence principles and strategies
• key elements of the relationship between emotionally effective people and the attainment of business objectives
• strategies for communicating with a diverse workforce which has varying cultural expressions of emotion
• key features of emotional intelligence in the context of building workplace relationships.

BSBITU401 Design and develop complex text documents

This unit describes the skills and knowledge required to design and develop business documents using complex technical features of word processing software.

It applies to individuals who work in a range of business environments and have skills which may be applied in the provision of administrative support within an enterprise, or by technical/knowledge experts responsible for producing their own word processed documents.

1. Prepare to produce word processed documents
2. Design complex documents
3. Add complex tables and other data
4. Produce documents

• follow organisational and safe work practices including:
  • ergonomic requirements
  • energy and resource conservation techniques
• adhere to organisational requirements for:
  • producing documents within designated timelines
  • naming and storing documents
• adhere to task requirements when producing complex documents including:
  • using appropriate styles and layout consistently throughout the document
  • using correct formatting and document structure
• resolve issues by referring to user documentation and online help
• use appropriate data storage options
• apply knowledge of complex operation and functions of industry software applications
• communicate with relevant personal

• various formatting styles and their effect on formatting, readability and appearance of documents
• organisational requirements for ergonomics, work periods and breaks, and conservation techniques
• the purpose and contents of an organisational style guide

BSBITU402 Develop and use complex spreadsheets

This unit describes the skills and knowledge required to use spreadsheet software to complete business tasks and produce complex documents.

It applies to individuals employed in a range of work environments who require skills in creation of complex spreadsheets to store and retrieve data. They may work as individuals providing administrative support within an enterprise, or may be independently responsible for designing and working with spreadsheets relevant to their own work roles.

1. Prepare to develop spreadsheet
2. Develop a linked spreadsheet solution
3. Automate and standardise spreadsheet operation
4. Use spreadsheets
5. Represent numerical data in graphic form

• follow organisational and safe work practices including:
  • ergonomic requirements
  • energy and resource conservation techniques
• adhere to organisational requirements for:
  • ensuring consistency of style, design and layout
  • saving and printing documents within designated timelines
  • naming and storing documents
• adhere to identified or task requirements when producing documents including:
  • editing macros and automating some tasks
  • using appropriate templates
  • creating graphs to represent data
  • resolve issues by referring to user documentation and online help
  • use appropriate data storage options
  • evaluate tasks to improve efficiency
  • apply knowledge of functions and features of contemporary computer applications
  • communicate with relevant personnel

• advanced functions of spreadsheet software applications
• the impact of formatting and design on presentation and readability of data
• organisational requirements for ergonomics, work periods and breaks, and conservation techniques

BSBRSK401 Identify risk and apply risk management processes

This unit describes the skills and knowledge required to identify risks and to apply established risk management processes to a defined area of operations that are within the responsibilities and obligations of the role.

It applies to individuals with a broad knowledge of risk analysis or project management who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

In this unit, risks applicable within own work responsibilities and area of operation, may include projects being undertaken individually or by a team, or operations within a section of the organisation.

1. Identify risks
2. Analyse and evaluate risks
3. Treat risks
4. Monitor and review effectiveness of risk treatment/s

• identify risks
• consult with relevant stakeholders to analyse and evaluate risks
• identify and evaluate control measures
• develop and implement treatment plans for own area or responsibility
• refer risks that are beyond own area of responsibility to others
• maintain risk management documentation

• techniques for identifying and evaluating risks
• organisational policies, procedures or processes for risk management
• areas where risks are commonly identified in an organisation
• the purpose and key elements of current risk management standards
• the legislative and regulatory context of the organisation in relation to risk management
• the organisation’s auditing requirements relating to risk management

BSBSUS401 Implement and monitor environmentally sustainable work practices

This unit describes the skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness.

It applies to individuals with responsibility for a specific area of work or who lead a work group or team and addresses the knowledge, processes and techniques necessary to implement and monitor environmentally sustainable work practices, including the development of processes and tools.

1. Investigate current practices in relation to resource usage
2. Set targets for improvements
3. Implement performance improvement strategies
4. Monitor performance

• analyse information from a range of sources to identify current procedures, practices and compliance requirements in relation to environmental and resource sustainability
• consult and communicate with relevant stakeholders to seek input and encourage engagement with developing and implementing sustainability improvements, encourage feedback and suggestions and report on outcomes
• plan and organise work group activities to:
  • measure current resource usage
  • solve problems and generate ideas for improvements
  • evaluate and implement strategies to improve resource usage
  • plan, implement and integrate improvements into operations
  • meet environmental requirements
• apply continuous improvement approach to sustainability performance
• apply change management techniques to support sustainability performance

• relevant internal and external sources of information and explain how they can be used to identify sustainability improvements
• the compliance requirements for the work area with reference to legislation, regulations, codes of practice and workplace procedures that relate to environmental and resource issues
• common environmental and energy efficiency issues within the industry
• benchmarks for environmental and resource sustainability that are relevant to the organisation
• organisational systems and procedures that relate to environmental and resource sustainability improvements including:
• supply chain, procurement and purchasing
• assurance
• making recommendations and seeking approvals

BSBADM405 Organise meetings

This unit describes the skills and knowledge required to organise meetings including making arrangements, liaising with participants, and developing and distributing meeting related documentation.

It applies to individuals employed in a range of work environments who are required to organise a variety of meetings. They may provide administrative support within an enterprise, or have responsibility for these tasks in the context of a particular team, workgroup or project.

1. Make meeting arrangements
2. Prepare and distribute documentation for meetings
3. Record and produce minutes of meeting

• organise a meeting and advise participants accordingly
• prepare and distribute all documentation required for the meeting
• take meeting notes which accurately reflect what was discussed during the meeting
• produce minutes based on own notes providing an accurate account of the meeting
• circulate copies of meeting minutes within predetermined timeframes

• culturally appropriate communication techniques
• relevant formats for agendas and minutes
• key provisions of relevant legislation
• organisational procedures relevant to the task

BSBADM406 Organise business travel

This unit describes the skills and knowledge required to organise domestic and overseas business travel, including developing associated itineraries, booking travel and accommodation, preparing travel related documentation and making travel arrangements.

It applies to individuals employed in a range of work environments who may work providing administrative support within an enterprise, or have responsibility for these tasks in relation to their own workgroup or role.

1. Organise business itinerary for domestic and overseas travel
2. Make travel arrangements
3. Arrange credit facilities

• organise business-related travel for others, including scheduling and developing itineraries and travel-related documents
• finalise all booking and travel arrangements including any necessary credit requirements according to predetermined budgets and time constraints

• booking procedures relevant to business travel
• key provisions of relevant legislation that may affect aspects of business operations
• organisational policies and procedures required to organise business travel, including use of internet sites and other online resources