BSB40215 Certificate IV in Business

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BSB40215 Certificate IV in Business


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$1,294.40

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BSB40215 Certificate IV in Business

$1,294.40

Quantity
TOTAL: $1,718.00 $1,374.40 over 5 months
Initial Payment: $200.00
Succeeding Payments: $117.44 X 10 fortnightly payments

Units of Competency

10

Course Access

Your course access period will end on 18th March 2022

Support Hours

7am - 9pm AEST (Mon - Fri)

Why Study with AOT?

  • Over 15 years of delivering qualifications online
  • Dedicated eLearning and LMS development team
  • Courses developed in-house by industry experts
  • Courses written specifically for online delivery
  • Professional and industry skilled trainers
  • Rated ‘Excellent’ on independent review platform TrustPilot

Simulated Workplace

Full access to our unique virtual company that brings your course material to life.

Delivery Mode

100% online, available 24/7
No classroom attendance or work placement

Trainer Support

One-on-one unlimited

Career Courses to Get You Job Ready

Over 70 Courses for Your Professional Development

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The Business Services training package has been updated. Students are advised that this superseded version of this course will expire in April 2022. Your course access period will end on 18th March 2022. There will be no extensions or hold granted and no exceptions.

Get 20% OFF when you enrol this month! See website terms and conditions for details.

Our nationally recognised BSB40215 Certificate IV in Business qualification is ideal for those seeking to advance their career within the lucrative business sector.

During this course, you’ll learn how to manage complex administrative practices and become qualified to operate in an effective work environment.

Upon completion of this course, you will be ready to provide reliable office management, use information systems and improve workplace efficiency. You will achieve a skill set that will enable you to confidently assist professionals, managers and executives, as well as provide a range of administrative and clerical services.

Career Opportunities

  • Supervisors, Team Leaders or Assistants
  • Executive Personal Assistants
  • Project Assistants
  • Office Administrators
  • Receptionists
  • Office Managers
  • Other similar roles as above

BSBWRT401 Write complex documents

This unit describes the skills and knowledge required to plan documents, draft text, prepare final text and produce documents of some complexity.

It applies to individuals who work in a range of business environments and are skilled in the creation of reports, information and general promotion documents that are more complex than basic correspondence, memos or forms and that require review and analysis of a range of information sources.

Topics:
  1. Plan documents
  2. Draft text
  3. Prepare final text
  4. Produce document
Upon successful completion of this unit, you will:
  • plan, draft and finalise complex documents that require review and analysis of a range of information sources
  • use business technology to apply formatting, and incorporate graphics
  • edit the draft text to ensure accuracy and clarity of information, obtain feedback on the draft and revise the draft, apply the enterprise style guide/house style
Demonstrate knowledge of:
  • enterprise style guide/house style
  • formatting styles and their impact on formatting, readability and appearance of documents
  • rules and conventions for written English, as defined by general and specialist sources
Nominal Hours: 50

BSBREL401 Establish networks

This unit describes the skills and knowledge required to develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers within an organisation as well as freelance or contract workers.

It applies to individuals with a broad knowledge of networking and negotiation who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or to delegate aspects of tasks to others.

Topics:
  1. Develop and maintain business networks
  2. Establish and maintain business relationships
  3. Promote the relationship
Upon successful completion of this unit, you will:
  • identify and use networking opportunities
  • maintain records of relevant contacts
  • use written and verbal communication skills to establish, cultivate and promote professional business relationships
  • use feedback to improve promotional activities
Demonstrate knowledge of:
  • strategies for establishing and maintaining business relationships
  • relevant networks, organisations, agencies, associations or individuals
  • the principles and techniques needed to negotiate positive outcomes
  • client or organisational policies, plans and procedures relevant to business relationships
  • methods for obtaining feedback on promotional activities
Nominal Hours: 35

BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.

It applies to individuals with supervisory responsibilities for implementing and monitoring the organisation’s WHS policies, procedures and programs in a work area. These individuals have a broad knowledge of WHS policies and contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.

Topics:
  1. Provide information to the work team about WHS policies and procedures
  2. Implement and monitor participation arrangements for managing WHS
  3. Implement and monitor organisational procedures for providing WHS training
  4. Implement and monitor organisational procedures and legal requirements for identifying hazards and assessing and controlling risks
  5. Implement and monitor organisational procedures for maintaining WHS records for the team
Upon successful completion of this unit, you will:
  • explain clearly and accurately to work team the relevant work health and safety (WHS) information including:
    • WHS legislative and organisational requirements
    • identified hazards and outcomes of risk assessment and control
  • ensure that the team has access to information about WHS policies, procedures and programs in appropriate structure and language
  • implement and monitor procedures according to organisational and legislative WHS requirements including:
    • consultation and communications to enable team members to participate in managing WHS risks and hazards
    • identifying WHS training needs and providing learning opportunities, coaching and mentoring as appropriate to needs
    • identifying, reporting and taking action on WHS hazards and risks
    • identifying and reporting inadequacies in existing risk controls and monitoring outcomes to ensure a prompt organisational response
    • reporting on the cost of WHS training
  • keeping WHS records
  • analysing aggregate WHS data to identify hazards and monitor risk control procedures in work area
Demonstrate knowledge of:
  • legal responsibilities and duties of managers, supervisors, persons conducting businesses or undertakings (PCBUs) and workers in relation to WHS risk management in the workplace
  • key provisions of relevant WHS Acts, regulations and codes of practice that apply to the business and outline how they apply in the work area
  • organisational policies and procedures relating to hazard identification, risk management, fire, emergency and evacuation, incident investigation and reporting
  • importance of effective consultation mechanisms in managing health and safety risks in the workplace
  • how the hierarchy of control applies in the work area
Nominal Hours: 50

BSBLDR511 Develop and use emotional intelligence

This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.

It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.

It applies to managers who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

Topics:
  1. Identify the impact of own emotions on others in the workplace
  2. Recognise and address the emotional strengths and weaknesses of others
  3. Promote the development of emotional intelligence in others
  4. Utilise emotional intelligence to maximise team outcomes
Upon successful completion of this unit, you will:
  • conduct an analysis to identify own emotional strengths, weaknesses, stressors, emotional states and triggers, incorporating feedback from others
  • identify workplace situations and environments that may trigger an emotional response
  • model behaviours that demonstrate management of emotions
  • recognise the impact that cultural behaviours and beliefs may have on workplace interactions
  • recognise and respond to the emotional states of others
  • use emotional intelligence of self and others to enhance team performance
  • promote the development of emotional intelligence in others.
Demonstrate knowledge of:
  • emotional intelligence principles and strategies
  • key elements of the relationship between emotionally effective people and the attainment of business objectives
  • strategies for communicating with a diverse workforce which has varying cultural expressions of emotion
  • key features of emotional intelligence in the context of building workplace relationships.
Nominal hours = 60 hours

BSBLED401 Develop teams and individuals

This unit describes the skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup.

It applies to individuals with a broad knowledge of learning and development who apply their skills in addressing development needs to meet team objectives. They may have responsibility to provide guidance or to delegate aspects of tasks to others.

Topics:
  1. Determine development needs
  2. Develop individuals and teams
  3. Monitor and evaluate workplace learning
Upon successful completion of this unit, you will:
  • systematically identify and implement learning opportunities for others
  • collect feedback on team and individual performance
  • give and receive feedback from team members to encourage participation in and effectiveness of the team
  • collaboratively develop learning plans to match skill needs of individuals and groups
  • provide mentoring and coaching assistance to teams and individuals
  • monitor and review workplace learning
Demonstrate knowledge of:
  • describe facilitation techniques to encourage team development and improvement
  • outline organisational policies, plans and procedures for developing teams
  • identify career paths and competency standards relevant to the industry
Nominal Hours: 40

BSBPMG522 Undertake project work

This unit describes the skills and knowledge required to undertake a straightforward project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects.

This unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project.

The unit does not apply to specialist project managers. For specialist project managers, the other units of competency in the project management field (BSBPMG) will be applicable.

Topics:
  1. Define project
  2. Develop project plan
  3. Administer and monitor project
  4. Finalise project
  5. Review project
Upon successful completion of this unit, you will:
  • define the parameters of the project including:
    • project scope
    • project stakeholders, including own responsibilities
    • relationship of project to organisational objectives and other projects
    • reporting requirements
    • resource requirements
  • use project management tools to develop and implement a project plan including:
    • deliverables
    • work breakdown
    • budget and allocation of resources
    • timelines
    • risk management
    • record keeping and reporting
  • consult and communicate with relevant stakeholders to generate input and engagement in planning, implementing and reviewing the project
  • provide support to team members to enable them to achieve deliverables and to transition them as appropriate at completion of the project
  • finalise the project including documentation, sign-offs and reporting
  • review and document the project outcomes
Demonstrate knowledge of:
  • project management tools and how they contribute to a project
  • types of documents and other sources of information commonly used in defining the parameters of a project
  • processes for identifying and managing risk in a project
  • organisation’s mission, goals, objectives and operations and how the project relates to them
  • organisation’s procedures and processes that are relevant to managing a project including:
    • lines of authority and approvals
    • quality assurance
    • human resources
    • budgets and finance
    • record keeping
    • reporting
  • legislative and regulatory context of the organisation in relation to project work, including work health and safety (WHS) requirements
Nominal Hours: 60

BSBRES411 Analyse and present research information

This unit describes the skills and knowledge required to gather, organise, analyse and present workplace information using available systems and sources. This includes identifying research requirements and sources of information, applying information to a set of facts, evaluating the quality and reliability of the information, and preparing and producing reports.

It applies to individuals in roles in which they are required to apply their broad knowledge of the work environment to analysis and research tasks, evaluate information from a variety of sources and apply solutions to a range of predictable and unpredictable problems.

Topics:
  1. Identify reliable sources of research information
  2. Analyse and synthesise research information
  3. Present research information
Upon successful completion of this unit, you will:
  • identify research requirements and objectives
  • gather, organise and present research information
  • communicate effectively with research stakeholders to clarify requirements
  • maintain and handle information and documents systematically and securely
  • preparing reports on research findings including:
    • recommendations based on the analysis of research information
    • clear and justified assumptions and conclusions
    • use of efficient and reliable research methods
  • analyse, evaluate and interpret research information to support organisational activities
Demonstrate knowledge of:
  • organisational policies and procedures relating to:
    • the access of digital information
    • the storage/transmission of information
    • legal and ethical obligations relating to workplace information
  • concepts related to research and analysis including reliability and validity
  • research processes and strategies to identify new sources (online and print) of information and efficient and effective use
Nominal Hours: 40

BSBITU401 Design and develop complex text documents

This unit describes the skills and knowledge required to design and develop business documents using complex technical features of word processing software.

It applies to individuals who work in a range of business environments and have skills which may be applied in the provision of administrative support within an enterprise, or by technical/knowledge experts responsible for producing their own word processed documents.

Topics:
  1. Prepare to produce word processed documents
  2. Design complex documents
  3. Add complex tables and other data
  4. Produce documents
Upon successful completion of this unit, you will:
  • follow organisational and safe work practices including:
    • ergonomic requirements
    • energy and resource conservation techniques
  • adhere to organisational requirements for:
    • producing documents within designated timelines
    • naming and storing documents
  • adhere to task requirements when producing complex documents including:
    • using appropriate styles and layout consistently throughout the document
    • using correct formatting and document structure
  • resolve issues by referring to user documentation and online help
  • use appropriate data storage options
  • apply knowledge of complex operation and functions of industry software applications
  • communicate with relevant personal
Demonstrate knowledge of:
  • various formatting styles and their effect on formatting, readability and appearance of documents
  • organisational requirements for ergonomics, work periods and breaks, and conservation techniques
  • the purpose and contents of an organisational style guide
Nominal hours = 100 hours

BSBSUS401 Implement and monitor environmentally sustainable work practices

This unit describes the skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness.

It applies to individuals with responsibility for a specific area of work or who lead a work group or team and addresses the knowledge, processes and techniques necessary to implement and monitor environmentally sustainable work practices, including the development of processes and tools.

Topics:
  1. Investigate current practices in relation to resource usage
  2. Set targets for improvements
  3. Implement performance improvement strategies
  4. Monitor performance
Upon successful completion of this unit, you will:
  • analyse information from a range of sources to identify current procedures, practices and compliance requirements in relation to environmental and resource sustainability
  • consult and communicate with relevant stakeholders to seek input and encourage engagement with developing and implementing sustainability improvements, encourage feedback and suggestions and report on outcomes
  • plan and organise work group activities to:
    • measure current resource usage
    • solve problems and generate ideas for improvements
    • evaluate and implement strategies to improve resource usage
    • plan, implement and integrate improvements into operations
    • meet environmental requirements
  • apply continuous improvement approach to sustainability performance
  • apply change management techniques to support sustainability performance
Demonstrate knowledge of:
  • relevant internal and external sources of information and explain how they can be used to identify sustainability improvements
  • the compliance requirements for the work area with reference to legislation, regulations, codes of practice and workplace procedures that relate to environmental and resource issues
  • common environmental and energy efficiency issues within the industry
  • benchmarks for environmental and resource sustainability that are relevant to the organisation
  • organisational systems and procedures that relate to environmental and resource sustainability improvements including:
  • supply chain, procurement and purchasing
  • assurance
  • making recommendations and seeking approvals
Nominal Hours: 40

BSBRSK401 Identify risk and apply risk management processes

This unit describes the skills and knowledge required to identify risks and to apply established risk management processes to a defined area of operations that are within the responsibilities and obligations of the role.

It applies to individuals with a broad knowledge of risk analysis or project management who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

In this unit, risks applicable within own work responsibilities and area of operation, may include projects being undertaken individually or by a team, or operations within a section of the organisation.

Topics:
  1. Identify risks
  2. Analyse and evaluate risks
  3. Treat risks
  4. Monitor and review effectiveness of risk treatment/s
Upon successful completion of this unit, you will:
  • identify risks
  • consult with relevant stakeholders to analyse and evaluate risks
  • identify and evaluate control measures
  • develop and implement treatment plans for own area or responsibility
  • refer risks that are beyond own area of responsibility to others
  • maintain risk management documentation
Demonstrate knowledge of:
  • techniques for identifying and evaluating risks
  • organisational policies, procedures or processes for risk management
  • areas where risks are commonly identified in an organisation
  • the purpose and key elements of current risk management standards
  • the legislative and regulatory context of the organisation in relation to risk management
  • the organisation’s auditing requirements relating to risk management
Nominal Hours: 50

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each assessment task to achieve a satisfactory outcome (100% pass mark), with your assessor giving you detailed feedback following each submission.

The type of assessment used in each unit is listed below.

Unit Written
Activities
Virtual
Classroom
Scenario/
Case study
Project/
Report
BSBWRT401 Write complex documentsVirtual ClassroomScenario/Case Study
BSBREL401 Establish networksWritten ActivitiesVirtual ClassroomProject/Report
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirementsVirtual ClassroomScenario/Case Study
BSBLDR511 Develop and use emotional intelligenceVirtual ClassroomScenario/Case Study
BSBLED401 Develop teams and individualsVirtual ClassroomScenario/Case Study
BSBPMG522 Undertake project work Virtual ClassroomScenario/Case StudyProject/Report
BSBRES411 Analyse and present research informationVirtual Classroom
BSBITU401 Design and develop complex text documentsVirtual ClassroomScenario/Case Study
BSBSUS401 Implement and monitor environmentally sustainable work practicesVirtual ClassroomScenario/Case Study
BSBRSK401 Identify risk and apply risk management processesWritten ActivitiesVirtual ClassroomScenario/Case Study

Your course access period will end on 18th March 2022. There will be no extensions or hold granted and no exceptions.

The course is self-paced so the hours of study vary from student to student and are influenced by many factors including the amount of time you are able to dedicate to your studies. That is why we give you ample course access and all the support you need. The rest is up to you!

Requirements

There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • Meet technology requirements

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • Monitor with at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 3 Mbps
  • An email address that is unique to you and that you will maintain throughout your enrolment
  • Headset (or speakers and microphone) and webcam
  • Microsoft Office (Word, Excel, PowerPoint, Publisher) or similar software
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions

You can book unlimited appointments with a trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Course induction

You are provided with a course induction tutorial and you may also request for a Learner Support Officer to personally take you through the sauceLMS and your course.

Help and Support

A section on your sauceLMS dashboard with useful links.

Student Frequently Asked Questions

Find answer to your questions quickly and easily using the FAQs.
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