BSBHRM405 Support the recruitment, selection and induction of staff
Upon successful completion of this unit, you will:
- prepare job descriptions
- use job descriptions to support sourcing, selecting and appointing suitable staff
- use different advertising channels to promote vacancies and/or establish a potential talent pool
- consult with managers to gain approvals
- develop selection criteria and interview questions in consultation with relevant personnel
- schedule interviews and advise relevant people of times, dates and venues
- participate in interviews and other selection techniques including assessing candidates against selection criteria to short list them
- obtain referees′ reports
- prepare and distribute a selection report including feedback to give unsuccessful candidates
- advise unsuccessful candidates of the results
- secure preferred candidate's agreement and provide an employment contract
- advise other staff of the successful candidate and identify documentation required for recruitment, selection and induction
Demonstrate knowledge of:
- human resources life cycle and the place of recruitment and selection
- legislation relevant to recruitment, selection and induction of staff
- channels and technology to advertise vacancies
- range of interviewing techniques and other selection processes and their application
BSBHRM403 Support performance-management processes
Upon successful completion of this unit, you will:
- promote the implementation of the performance management system and analyse its strengths and weaknesses
- provide advice and information to employees on the benefits of effective performance management, and how it links with performance development
- review the performance management system
- make recommendations for improvement
Demonstrate knowledge of:
- key elements and purposes of performance management processes, and their contribution to organisational objectives and the human resource cycle
- strengths and weaknesses of a performance management system
- rewards and incentives schemes
- warning systems and grievance procedures
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Upon successful completion of this unit, you will:
- explain clearly and accurately to work team the relevant work health and safety (WHS) information including:
- WHS legislative and organisational requirements
- identified hazards and outcomes of risk assessment and control
- ensure that the team has access to information about WHS policies, procedures and programs in appropriate structure and language
- implement and monitor procedures according to organisational and legislative WHS requirements including:
- consultation and communications to enable team members to participate in managing WHS risks and hazards
- identifying WHS training needs and providing learning opportunities, coaching and mentoring as appropriate to needs
- identifying, reporting and taking action on WHS hazards and risks
- identifying and reporting inadequacies in existing risk controls and monitoring outcomes to ensure a prompt organisational response
- reporting on the cost of WHS training
- keeping WHS records
- analysing aggregate WHS data to identify hazards and monitor risk control procedures in work area
Demonstrate knowledge of:
- legal responsibilities and duties of managers, supervisors, persons conducting businesses or undertakings (PCBUs) and workers in relation to WHS risk management in the workplace
- key provisions of relevant WHS Acts, regulations and codes of practice that apply to the business and outline how they apply in the work area
- organisational policies and procedures relating to hazard identification, risk management, fire, emergency and evacuation, incident investigation and reporting
- importance of effective consultation mechanisms in managing health and safety risks in the workplace
- how the hierarchy of control applies in the work area
BSBADM405 Organise meetings
Upon successful completion of this unit, you will:
- organise a meeting and advise participants accordingly
- prepare and distribute all documentation required for the meeting
- take meeting notes which accurately reflect what was discussed during the meeting
- produce minutes based on own notes providing an accurate account of the meeting
- circulate copies of meeting minutes within predetermined timeframes
Demonstrate knowledge of:
- culturally appropriate communication techniques
- relevant formats for agendas and minutes
- key provisions of relevant legislation
- organisational procedures relevant to the task
BSBWRK411 Support employee and industrial relations procedures
Upon successful completion of this unit, you will:
- locate information required to identify relevant legislation, agreements, policies and procedures in relation to industrial matters
- use effective communication techniques to support the resolution of workplace grievances and conflicts
- provide accurate written and oral advice about industrial matters
- use strategies to monitor and gather feedback on the implementation of industrial relations policies and procedures
Demonstrate knowledge of:
- relevant industrial relations policies and procedures
- grievance resolution policy and procedures
- relevant legislation, codes of practice and national standards
- relevant state/territory and federal industrial relations systems
- sources of expert advice
BSBLDR402 Lead effective workplace relationships
Upon successful completion of this unit, you will:
- access and analyse information to achieve planned outcomes
- apply techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements
- review and improve workplace outcomes in consultation with relevant personnel
- adjust interpersonal style and communications to respond to cultural and social diversity
- apply relationship management and communication skills with a range of people that:
- demonstrate integrity, respect, empathy and cultural sensitivity and promote trust
- forge effective relationships with internal and/or external people and help to maintain these networks
- encourage participation and foster contribution of and respect for ideas and feedback
- provide support to colleagues to resolve difficulties
Demonstrate knowledge of:
- examples of how work relationships, and the cultural and social environment, can support or hinder achieving planned outcomes
- techniques for developing positive work relationships and building trust and confidence in a team including interpersonal styles, communications, consultation, cultural and social sensitivity, networking
- impact of legislation and organisational policies on workplace relationships
- range of methods and techniques for communicating information and ideas to a range of stakeholders
- problems solving methods
- methods to resolve workplace conflict
- methods to manage poor work performance
- monitor, analyse and introduce ways to improve work relationships
BSBWRT401 Write complex documents
Upon successful completion of this unit, you will:
- plan, draft and finalise complex documents that require review and analysis of a range of information sources
- use business technology to apply formatting, and incorporate graphics
- edit the draft text to ensure accuracy and clarity of information, obtain feedback on the draft and revise the draft, apply the enterprise style guide/house style
Demonstrate knowledge of:
- enterprise style guide/house style
- formatting styles and their impact on formatting, readability and appearance of documents
- rules and conventions for written English, as defined by general and specialist sources
BSBRES411 Analyse and present research information
Upon successful completion of this unit, you will:
- identify research requirements and objectives
- gather, organise and present research information
- communicate effectively with research stakeholders to clarify requirements
- maintain and handle information and documents systematically and securely
- preparing reports on research findings including:
- recommendations based on the analysis of research information
- clear and justified assumptions and conclusions
- use of efficient and reliable research methods
- analyse, evaluate and interpret research information to support organisational activities
Demonstrate knowledge of:
- organisational policies and procedures relating to:
- the access of digital information
- the storage/transmission of information
- legal and ethical obligations relating to workplace information
- concepts related to research and analysis including reliability and validity
- research processes and strategies to identify new sources (online and print) of information and efficient and effective use
BSBLDR403 Lead team effectiveness
Upon successful completion of this unit, you will:
- apply knowledge of organisational goals, objectives and plans
- develop a team work plan including documentation of how it was generated and how it will be monitored
- identify and incorporate innovation and productivity measures into a team work plan
- communicate with team members and management to identify and establish the team purpose, roles, responsibilities, goals plans and objectives and resolve problems
- use techniques to consult, encourage, support and provide feedback to team members
- model team leadership behaviours and approaches
- liaise with management to develop the teamwork plan, resolve issues and ensure follow-up action is taken
Demonstrate knowledge of:
- delegation and work allocation
- goal setting
- group dynamics and processes
- individual behaviour and difference
- leadership styles
- motivation
- negotiation
- problem solving
- planning
- workplace innovation
- workplace productivity
BSBHRM404 Review human resources functions
Upon successful completion of this unit, you will:
- prepare reports reviewing key human resource functions applying all ethical, organisational and legislative considerations
- use appropriate technology to collect and analyse workforce data
Demonstrate knowledge of:
- key provisions of legal and compliance requirements that apply to the organisation
- relevant organisational policy and procedure frameworks
- relevant ethical parameters
- how information technology can help analyse human resource metrics
- roles and responsibilities of human resource practitioners
