BSBHRM403 Support performance-management processes

Upon successful completion of this unit, you will:

• promote the implementation of the performance management system and analyse its strengths and weaknesses
• provide advice and information to employees on the benefits of effective performance management, and how it links with performance development
• review the performance management system
• make recommendations for improvement

• key elements and purposes of performance management processes, and their contribution to organisational objectives and the human resource cycle
• strengths and weaknesses of a performance management system
• rewards and incentives schemes
• warning systems and grievance procedures

BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Upon successful completion of this unit, you will:

• explain clearly and accurately to work team the relevant work health and safety (WHS) information including:
  • WHS legislative and organisational requirements
  • identified hazards and outcomes of risk assessment and control
• ensure that the team has access to information about WHS policies, procedures and programs in appropriate structure and language
• implement and monitor procedures according to organisational and legislative WHS requirements including:
  • consultation and communications to enable team members to participate in managing WHS risks and hazards
  • identifying WHS training needs and providing learning opportunities, coaching and mentoring as appropriate to needs
  • identifying, reporting and taking action on WHS hazards and risks
  • identifying and reporting inadequacies in existing risk controls and monitoring outcomes to ensure a prompt organisational response
  • reporting on the cost of WHS training
• keeping WHS records
• analysing aggregate WHS data to identify hazards and monitor risk control procedures in work area

Demonstrate knowledge of:

• legal responsibilities and duties of managers, supervisors, persons conducting businesses or undertakings (PCBUs) and workers in relation to WHS risk management in the workplace
• key provisions of relevant WHS Acts, regulations and codes of practice that apply to the business and outline how they apply in the work area
• organisational policies and procedures relating to hazard identification, risk management, fire, emergency and evacuation, incident investigation and reporting
• importance of effective consultation mechanisms in managing health and safety risks in the workplace
• how the hierarchy of control applies in the work area

BSBADM405 Organise meetings

Upon successful completion of this unit, you will:

• organise a meeting and advise participants accordingly
• prepare and distribute all documentation required for the meeting
• take meeting notes which accurately reflect what was discussed during the meeting
• produce minutes based on own notes providing an accurate account of the meeting
• circulate copies of meeting minutes within predetermined timeframes

Demonstrate knowledge of:

• culturally appropriate communication techniques
• relevant formats for agendas and minutes
• key provisions of relevant legislation
• organisational procedures relevant to the task

BSBWRK411 Support employee and industrial relations procedures

Upon successful completion of this unit, you will:

• locate information required to identify relevant legislation, agreements, policies and procedures in relation to industrial matters
• use effective communication techniques to support the resolution of workplace grievances and conflicts
• provide accurate written and oral advice about industrial matters
• use strategies to monitor and gather feedback on the implementation of industrial relations policies and procedures

Demonstrate knowledge of:

• relevant industrial relations policies and procedures
• grievance resolution policy and procedures
• relevant legislation, codes of practice and national standards
• relevant state/territory and federal industrial relations systems
• sources of expert advice

BSBLDR402 Lead effective workplace relationships

Upon successful completion of this unit, you will:

• access and analyse information to achieve planned outcomes
• apply techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements
• review and improve workplace outcomes in consultation with relevant personnel
• adjust interpersonal style and communications to respond to cultural and social diversity
• apply relationship management and communication skills with a range of people that:
  • demonstrate integrity, respect, empathy and cultural sensitivity and promote trust
  • forge effective relationships with internal and/or external people and help to maintain these networks
  • encourage participation and foster contribution of and respect for ideas and feedback
  • provide support to colleagues to resolve difficulties

Demonstrate knowledge of:

• examples of how work relationships, and the cultural and social environment, can support or hinder achieving planned outcomes
• techniques for developing positive work relationships and building trust and confidence in a team including interpersonal styles, communications, consultation, cultural and social sensitivity, networking
• impact of legislation and organisational policies on workplace relationships
• range of methods and techniques for communicating information and ideas to a range of stakeholders
• problems solving methods
• methods to resolve workplace conflict
• methods to manage poor work performance
• monitor, analyse and introduce ways to improve work relationships

BSBWRT401 Write complex documents

Upon successful completion of this unit, you will:

• plan, draft and finalise complex documents that require review and analysis of a range of information sources
• use business technology to apply formatting, and incorporate graphics
• edit the draft text to ensure accuracy and clarity of information, obtain feedback on the draft and revise the draft, apply the enterprise style guide/house style

Demonstrate knowledge of:

• enterprise style guide/house style
• formatting styles and their impact on formatting, readability and appearance of documents
• rules and conventions for written English, as defined by general and specialist sources

BSBRES411 Analyse and present research information

Upon successful completion of this unit, you will:

• identify research requirements and objectives
• gather, organise and present research information
• communicate effectively with research stakeholders to clarify requirements
• maintain and handle information and documents systematically and securely
• preparing reports on research findings including:
  • recommendations based on the analysis of research information
  • clear and justified assumptions and conclusions
  • use of efficient and reliable research methods
• analyse, evaluate and interpret research information to support organisational activities

Demonstrate knowledge of:

• organisational policies and procedures relating to:
  • the access of digital information
  • the storage/transmission of information
  • legal and ethical obligations relating to workplace information
• concepts related to research and analysis including reliability and validity
• research processes and strategies to identify new sources (online and print) of information and efficient and effective use

BSBLDR403 Lead team effectiveness

Upon successful completion of this unit, you will:

• apply knowledge of organisational goals, objectives and plans
• develop a team work plan including documentation of how it was generated and how it will be monitored
• identify and incorporate innovation and productivity measures into a team work plan
• communicate with team members and management to identify and establish the team purpose, roles, responsibilities, goals plans and objectives and resolve problems
• use techniques to consult, encourage, support and provide feedback to team members
• model team leadership behaviours and approaches
• liaise with management to develop the teamwork plan, resolve issues and ensure follow-up action is taken

Demonstrate knowledge of:

• delegation and work allocation
• goal setting
• group dynamics and processes
• individual behaviour and difference
• leadership styles
• motivation
• negotiation
• problem solving
• planning
• workplace innovation
• workplace productivity

BSBHRM404 Review human resources functions

Upon successful completion of this unit, you will:

• prepare reports reviewing key human resource functions applying all ethical, organisational and legislative considerations
• use appropriate technology to collect and analyse workforce data

• key provisions of legal and compliance requirements that apply to the organisation
• relevant organisational policy and procedure frameworks
• relevant ethical parameters
• how information technology can help analyse human resource metrics
• roles and responsibilities of human resource practitioners