BSBHRM403 Support performance-management processes

Upon successful completion of this unit, you will:

• promote the implementation of the performance management system and analyse its strengths and weaknesses
• provide advice and information to employees on the benefits of effective performance management, and how it links with performance development
• review the performance management system
• make recommendations for improvement

• key elements and purposes of performance management processes, and their contribution to organisational objectives and the human resource cycle
• strengths and weaknesses of a performance management system
• rewards and incentives schemes
• warning systems and grievance procedures

BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

Upon successful completion of this unit, you will:

• explain clearly and accurately to work team the relevant work health and safety (WHS) information including:
  • WHS legislative and organisational requirements
  • identified hazards and outcomes of risk assessment and control
• ensure that the team has access to information about WHS policies, procedures and programs in appropriate structure and language
• implement and monitor procedures according to organisational and legislative WHS requirements including:
  • consultation and communications to enable team members to participate in managing WHS risks and hazards
  • identifying WHS training needs and providing learning opportunities, coaching and mentoring as appropriate to needs
  • identifying, reporting and taking action on WHS hazards and risks
  • identifying and reporting inadequacies in existing risk controls and monitoring outcomes to ensure a prompt organisational response
  • reporting on the cost of WHS training
• keeping WHS records
• analysing aggregate WHS data to identify hazards and monitor risk control procedures in work area

Demonstrate knowledge of:

• legal responsibilities and duties of managers, supervisors, persons conducting businesses or undertakings (PCBUs) and workers in relation to WHS risk management in the workplace
• key provisions of relevant WHS Acts, regulations and codes of practice that apply to the business and outline how they apply in the work area
• organisational policies and procedures relating to hazard identification, risk management, fire, emergency and evacuation, incident investigation and reporting
• importance of effective consultation mechanisms in managing health and safety risks in the workplace
• how the hierarchy of control applies in the work area

BSBADM405 Organise meetings

Upon successful completion of this unit, you will:

• organise a meeting and advise participants accordingly
• prepare and distribute all documentation required for the meeting
• take meeting notes which accurately reflect what was discussed during the meeting
• produce minutes based on own notes providing an accurate account of the meeting
• circulate copies of meeting minutes within predetermined timeframes

• culturally appropriate communication techniques
• relevant formats for agendas and minutes
• key provisions of relevant legislation
• organisational procedures relevant to the task

BSBWRK411 Support employee and industrial relations procedures

Upon successful completion of this unit, you will:

• locate information required to identify relevant legislation, agreements, policies and procedures in relation to industrial matters
• use effective communication techniques to support the resolution of workplace grievances and conflicts
• provide accurate written and oral advice about industrial matters
• use strategies to monitor and gather feedback on the implementation of industrial relations policies and procedures

Demonstrate knowledge of:

• relevant industrial relations policies and procedures
• grievance resolution policy and procedures
• relevant legislation, codes of practice and national standards
• relevant state/territory and federal industrial relations systems
• sources of expert advice

BSBLDR402 Lead effective workplace relationships

Upon successful completion of this unit, you will:

• access and analyse information to achieve planned outcomes
• apply techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements
• review and improve workplace outcomes in consultation with relevant personnel
• adjust interpersonal style and communications to respond to cultural and social diversity
• apply relationship management and communication skills with a range of people that:
  • demonstrate integrity, respect, empathy and cultural sensitivity and promote trust
  • forge effective relationships with internal and/or external people and help to maintain these networks
  • encourage participation and foster contribution of and respect for ideas and feedback
  • provide support to colleagues to resolve difficulties

Demonstrate knowledge of:

• examples of how work relationships, and the cultural and social environment, can support or hinder achieving planned outcomes
• techniques for developing positive work relationships and building trust and confidence in a team including interpersonal styles, communications, consultation, cultural and social sensitivity, networking
• impact of legislation and organisational policies on workplace relationships
• range of methods and techniques for communicating information and ideas to a range of stakeholders
• problems solving methods
• methods to resolve workplace conflict
• methods to manage poor work performance
• monitor, analyse and introduce ways to improve work relationships

BSBWRT401 Write complex documents

Upon successful completion of this unit, you will:

• plan, draft and finalise complex documents that require review and analysis of a range of information sources
• use business technology to apply formatting, and incorporate graphics
• edit the draft text to ensure accuracy and clarity of information, obtain feedback on the draft and revise the draft, apply the enterprise style guide/house style

Demonstrate knowledge of:

• enterprise style guide/house style
• formatting styles and their impact on formatting, readability and appearance of documents
• rules and conventions for written English, as defined by general and specialist sources

BSBRES401 Analyse and present research information

Upon successful completion of this unit, you will:

• identify or confirm research requirements and objectives
• gather, organise and present workplace information and data
• update, modify, maintain and store information
• maintain and handle data and documents systematically and securely
• prepare and produce reports including:
  • recommendations based on the analysis of information
  • clear and justified assumptions and conclusions
  • use of efficient, valid and reliable methods
• use Boolean operators and other search tools
• analyse, evaluate and interpret data to support organisational activities

Demonstrate knowledge of:

• organisational systems for recordkeeping/filing, including security procedures
• organisational policies and procedures and legal and ethical obligations relating to workplace information
• concepts related to research and analysis including reliability and validity
• techniques for data analysis and how they are applied
• research processes and strategies to identify new sources (online and print) of information and to use them most efficiently and effectively

BSBLDR403 Lead team effectiveness

Upon successful completion of this unit, you will:

• apply knowledge of organisational goals, objectives and plans
• develop a team work plan including documentation of how it was generated and how it will be monitored
• identify and incorporate innovation and productivity measures into a team work plan
• communicate with team members and management to identify and establish the team purpose, roles, responsibilities, goals plans and objectives and resolve problems
• use techniques to consult, encourage, support and provide feedback to team members
• model team leadership behaviours and approaches
• liaise with management to develop the teamwork plan, resolve issues and ensure follow-up action is taken

Demonstrate knowledge of:

• delegation and work allocation
• goal setting
• group dynamics and processes
• individual behaviour and difference
• leadership styles
• motivation
• negotiation
• problem solving
• planning
• workplace innovation
• workplace productivity

BSBHRM404 Review human resources functions

Upon successful completion of this unit, you will:

• prepare reports reviewing key human resource functions applying all ethical, organisational and legislative considerations
• use appropriate technology to collect and analyse workforce data

• key provisions of legal and compliance requirements that apply to the organisation
• relevant organisational policy and procedure frameworks
• relevant ethical parameters
• information technology can help analyse human resource metrics
• roles and responsibilities of human resource practitioners

BSBHRM405 Support the recruitment, selection and induction of staff

Upon successful completion of this unit, you will:

• prepare job descriptions
• use job descriptions to support sourcing, selecting and appointing suitable staff
• use different advertising channels to promote vacancies and/or establish a potential talent pool
• consult with managers to gain approvals
• develop selection criteria and interview questions in consultation with relevant personnel
• schedule interviews and advise relevant people of times, dates and venues
• participate in interviews and other selection techniques including assessing candidates against selection criteria to short list them
• obtain referees′ reports
• prepare and distribute a selection report including feedback to give unsuccessful candidates
• advise unsuccessful candidates of the results
• secure preferred candidate's agreement and provide an employment contract
• advise other staff of the successful candidate and identify documentation required for recruitment, selection and induction

• human resources life cycle and the place of recruitment and selection
• legislation relevant to recruitment, selection and induction of staff
• channels and technology to advertise vacancies
• range of interviewing techniques and other selection processes and their application arrange induction