BSBHRM405 Support the recruitment, selection and induction of staff
Upon successful completion of this unit, you will:
- prepare job descriptions
- use job descriptions to support sourcing, selecting and appointing suitable staff
- use different advertising channels to promote vacancies and/or establish a potential talent pool
- consult with managers to gain approvals
- develop selection criteria and interview questions in consultation with relevant personnel
- schedule interviews and advise relevant people of times, dates and venues
- participate in interviews and other selection techniques including assessing candidates against selection criteria to short list them
- obtain referees′ reports
- prepare and distribute a selection report including feedback to give unsuccessful candidates
- advise unsuccessful candidates of the results
- secure preferred candidate's agreement and provide an employment contract
- advise other staff of the successful candidate and identify documentation required for recruitment, selection and induction
Demonstrate knowledge of:
- human resources life cycle and the place of recruitment and selection
- legislation relevant to recruitment, selection and induction of staff
- channels and technology to advertise vacancies
- range of interviewing techniques and other selection processes and their application
BSBHRM403 Support performance-management processes
Upon successful completion of this unit, you will:
- promote the implementation of the performance management system and analyse its strengths and weaknesses
- provide advice and information to employees on the benefits of effective performance management, and how it links with performance development
- review the performance management system
- make recommendations for improvement
Demonstrate knowledge of:
- key elements and purposes of performance management processes, and their contribution to organisational objectives and the human resource cycle
- strengths and weaknesses of a performance management system
- rewards and incentives schemes
- warning systems and grievance procedures
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Upon successful completion of this unit, you will:
- explain clearly and accurately to work team the relevant work health and safety (WHS) information including:
- WHS legislative and organisational requirements
- identified hazards and outcomes of risk assessment and control
- ensure that the team has access to information about WHS policies, procedures and programs in appropriate structure and language
- implement and monitor procedures according to organisational and legislative WHS requirements including:
- consultation and communications to enable team members to participate in managing WHS risks and hazards
- identifying WHS training needs and providing learning opportunities, coaching and mentoring as appropriate to needs
- identifying, reporting and taking action on WHS hazards and risks
- identifying and reporting inadequacies in existing risk controls and monitoring outcomes to ensure a prompt organisational response
- reporting on the cost of WHS training
- keeping WHS records
- analysing aggregate WHS data to identify hazards and monitor risk control procedures in work area
Demonstrate knowledge of:
- legal responsibilities and duties of managers, supervisors, persons conducting businesses or undertakings (PCBUs) and workers in relation to WHS risk management in the workplace
- key provisions of relevant WHS Acts, regulations and codes of practice that apply to the business and outline how they apply in the work area
- organisational policies and procedures relating to hazard identification, risk management, fire, emergency and evacuation, incident investigation and reporting
- importance of effective consultation mechanisms in managing health and safety risks in the workplace
- how the hierarchy of control applies in the work area
BSBWRK411 Support employee and industrial relations procedures
Upon successful completion of this unit, you will:
- locate information required to identify relevant legislation, agreements, policies and procedures in relation to industrial matters
- use effective communication techniques to support the resolution of workplace grievances and conflicts
- provide accurate written and oral advice about industrial matters
- use strategies to monitor and gather feedback on the implementation of industrial relations policies and procedures
Demonstrate knowledge of:
- relevant industrial relations policies and procedures
- grievance resolution policy and procedures
- relevant legislation, codes of practice and national standards
- relevant state/territory and federal industrial relations systems
- sources of expert advice
BSBLDR402 Lead effective workplace relationships
Upon successful completion of this unit, you will:
- access and analyse information to achieve planned outcomes
- apply techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements
- review and improve workplace outcomes in consultation with relevant personnel
- adjust interpersonal style and communications to respond to cultural and social diversity
- apply relationship management and communication skills with a range of people that:
- demonstrate integrity, respect, empathy and cultural sensitivity and promote trust
- forge effective relationships with internal and/or external people and help to maintain these networks
- encourage participation and foster contribution of and respect for ideas and feedback
- provide support to colleagues to resolve difficulties
Demonstrate knowledge of:
- examples of how work relationships, and the cultural and social environment, can support or hinder achieving planned outcomes
- techniques for developing positive work relationships and building trust and confidence in a team including interpersonal styles, communications, consultation, cultural and social sensitivity, networking
- impact of legislation and organisational policies on workplace relationships
- range of methods and techniques for communicating information and ideas to a range of stakeholders
- problems solving methods
- methods to resolve workplace conflict
- methods to manage poor work performance
- monitor, analyse and introduce ways to improve work relationships
BSBWRT401 Write complex documents
Upon successful completion of this unit, you will:
- plan, draft and finalise complex documents that require review and analysis of a range of information sources
- use business technology to apply formatting, and incorporate graphics
- edit the draft text to ensure accuracy and clarity of information, obtain feedback on the draft and revise the draft, apply the enterprise style guide/house style
Demonstrate knowledge of:
- enterprise style guide/house style
- formatting styles and their impact on formatting, readability and appearance of documents
- rules and conventions for written English, as defined by general and specialist sources
BSBRES411 Analyse and present research information
Upon successful completion of this unit, you will:
- identify research requirements and objectives
- gather, organise and present research information
- communicate effectively with research stakeholders to clarify requirements
- maintain and handle information and documents systematically and securely
- preparing reports on research findings including:
- recommendations based on the analysis of research information
- clear and justified assumptions and conclusions
- use of efficient and reliable research methods
- analyse, evaluate and interpret research information to support organisational activities
Demonstrate knowledge of:
- organisational policies and procedures relating to:
- the access of digital information
- the storage/transmission of information
- legal and ethical obligations relating to workplace information
- concepts related to research and analysis including reliability and validity
- research processes and strategies to identify new sources (online and print) of information and efficient and effective use
BSBHRM404 Review human resources functions
Upon successful completion of this unit, you will:
- prepare reports reviewing key human resource functions applying all ethical, organisational and legislative considerations
- use appropriate technology to collect and analyse workforce data
Demonstrate knowledge of:
- key provisions of legal and compliance requirements that apply to the organisation
- relevant organisational policy and procedure frameworks
- relevant ethical parameters
- how information technology can help analyse human resource metrics
- roles and responsibilities of human resource practitioners
BSBHRM505 Manage remuneration and employee benefits
Upon successful completion of this unit, you will:
- develop remuneration strategies for different occupational groups
- manage remuneration and benefits in accordance with all legislative and ethical requirements and operational policies
- apply awards and agreements to remuneration processes
- apply requirements of the Australian Taxation Office in relation to income tax, superannuation reporting, FBT and bonus payments
Demonstrate knowledge of:
- remuneration principles or models and approaches
- the ethical practices relating to remuneration and benefits strategies
- various remuneration or employee benefits
- ways to position an organisation an ’employer of choice’
- award structures for industrial agreements
- organisational policies and procedures affecting remuneration strategies
- relevant legislation, regulations and standards that may affect remuneration strategies
- the requirements of the Australian Taxation Office in relation to:
- income tax
- superannuation reporting
- FBT and bonus payments
BSBHRM507 Manage separation or termination
Upon successful completion of this unit, you will:
- create policies and procedures to manage all aspects of employment termination according to legislative and organisational requirements
- communicate effectively with employees to ensure they are aware of their rights and responsibilities
- ensure staff have an appropriate skill-sets to conduct terminations
- use data from exit interviews to suggest organisational improvements.
Demonstrate knowledge of:
- disciplinary procedures
- employment contracts including terms and conditions
- procedures and grounds for dismissal, suspension, voluntary termination, retirement and redundancy
- relevant industrial relations and employee dismissal legislation
