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BSB42015 Certificate IV in Leadership and Management

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BSB42015 Certificate IV in Leadership and Management


Price:

$1,792.00 $1,523.20

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TOTAL: $1,792.00 $1,523.20
First Payment: $1,500.00
Second Payment: $23.20 (in 8 weeks)
TOTAL: $1,892.00 $1,608.20 over 6 months
Initial Payment: $200.00
Succeeding Payments: $117.35 X 12 fortnightly payments

Units of Competency

12

Course Access

Your course access period will end on 18th March 2022

Support Hours

7am - 9pm AEST (Mon - Fri)

Why Study with AOT?

  • Over 15 years of delivering qualifications online
  • Dedicated eLearning and LMS development team
  • Courses developed in-house by industry experts
  • Courses written specifically for online delivery
  • Professional and industry skilled trainers
  • Rated ‘Excellent’ on independent review platform TrustPilot

Simulated Workplace

Full access to our unique virtual company that brings your course material to life.

Delivery Mode

100% online, available 24/7
No classroom attendance or work placement

Trainer Support

One-on-one unlimited

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*Not applicable with any other offer. Offer ends 31/05/21.
See Terms and Conditions for further details.

The Business Services training package has been updated. Students are advised that this superseded version of this course will expire in April 2022. Your course access period will end on 18th March 2022. There will be no extensions or hold granted and no exceptions.

Get 15% OFF when you enrol this month! See website terms and conditions for details.

The BSB42015 Certificate IV in Leadership and Management will provide you with essential skills of supervision, team building, delegation and conflict resolution. This course is especially designed for those who are moving into supervisory positions and require the skills to become an effective team leader. This training also complements those who have developed existing supervisory skills on the job and want formal recognition of these achievements. You will learn the skills needed to effectively manage projects and achieve greater profits through fundamental strategic planning.

Leaders and managers play a significant role in the leadership of their organisation. In these increasingly competitive and fast-changing times, leaders and managers have a major responsibility to ensure that teams deliver quality services and products. The purpose of this powerful and challenging program is to develop competencies for frontline and other managers and to give you the skills and knowledge to move forward in your career.

Career Opportunities

  • Supervisors, Team Leaders or Assistants
  • Coordinator
  • Project Assistants
  • Office Managers
  • Other similar roles as above over various industries such as sales, trade, manufacturing, retail, administration, services, and many more

BSBLDR401 Communicate effectively as a workplace leader

This unit describes the skills and knowledge required to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication to suit the audience, and following up.

This unit applies to managers, supervisors and team leaders required to communicate with other persons within the workplace.

Communication skills cover a range of methods and contexts within principally structured environments.

Topics:
  1. Identify context for communication
  2. Clarify message and engage communication
  3. Take follow-up actions
Upon successful completion of this unit, you will:
  • identify the context for communication and adjust approach and responses accordingly
  • create and present clear messages choosing method and mode appropriate to the audience and context, undertake effective two-way communication from the perspective of a team leader
  • identify and record actions required as a result of communication and follow-up in a timely manner
Demonstrate knowledge of:
  • effective management communication characteristics
  • range of electronic and non-electronic communication methods, including situations where they would or would not be used
  • characteristics of effective listening techniques
  • feedback process and methods
  • team leadership communication responsibilities
  • barriers to communication in a workplace context
  • verbal and non-verbal communication characteristics
  • impact of legislation and organisational policies on workplace communication
Nominal hours = 40 hours

BSBPMG522 Undertake project work

This unit describes the skills and knowledge required to undertake a straightforward project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects.

This unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project.

The unit does not apply to specialist project managers. For specialist project managers, the other units of competency in the project management field (BSBPMG) will be applicable.

Topics:
  1. Define project
  2. Develop project plan
  3. Administer and monitor project
  4. Finalise project
  5. Review project
Upon successful completion of this unit, you will:
  • define the parameters of the project including:
    • project scope
    • project stakeholders, including own responsibilities
    • relationship of project to organisational objectives and other projects
    • reporting requirements
    • resource requirements
  • use project management tools to develop and implement a project plan including:
    • deliverables
    • work breakdown
    • budget and allocation of resources
    • timelines
    • risk management
    • record keeping and reporting
  • consult and communicate with relevant stakeholders to generate input and engagement in planning, implementing and reviewing the project
  • provide support to team members to enable them to achieve deliverables and to transition them as appropriate at completion of the project
  • finalise the project including documentation, sign-offs and reporting
  • review and document the project outcomes
Demonstrate knowledge of:
  • project management tools and how they contribute to a project
  • types of documents and other sources of information commonly used in defining the parameters of a project
  • processes for identifying and managing risk in a project
  • organisation’s mission, goals, objectives and operations and how the project relates to them
  • organisation’s procedures and processes that are relevant to managing a project including:
    • lines of authority and approvals
    • quality assurance
    • human resources
    • budgets and finance
    • record keeping
    • reporting
  • legislative and regulatory context of the organisation in relation to project work, including work health and safety (WHS) requirements
Nominal Hours: 60

BSBMGT403 Implement continuous improvement

This unit describes the skills and knowledge required to implement the organisation’s continuous improvement systems and processes. It covers using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.

It applies to managers who have an active role in implementing the continuous improvement process to achieve the organisation's objectives. Their position is closely associated with the creation and delivery of products and services which means that they have an important role in influencing the ongoing development of the organisation.

At this level, work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.

Topics:
  1. Implement continuous improvement systems and processes
  2. Monitor and review performance
  3. Provide opportunities for further improvement
Upon successful completion of this unit, you will:
  • implement continuous improvement systems and provide mentoring and coaching support to enable individuals and teams to participate in decisions, take responsibility, show initiative and implement improvement processes
  • implement processes to inform team members about savings and productivity/service improvements achievements
  • communicate effectively to support the continuous improvement system and implementation of improvements
  • apply continuous improvement to customer services including internal and external customers
  • implement, monitor and adjust improvement plans, processes and procedures to improve performance
  • document performance to identify further opportunities for improvement
  • manage records and reports within the organisation's systems and procedures
Demonstrate knowledge of:
  • continuous improvement processes
  • typical areas of need for coaching and mentoring to support continuous improvement
  • how change management techniques can support continuous improvement and initiative
  • the organisation's systems and data that can be used for benchmarking and monitoring performance for continuous improvement
Nominal Hours: 40

BSBSUS401 Implement and monitor environmentally sustainable work practices

This unit describes the skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness.

It applies to individuals with responsibility for a specific area of work or who lead a work group or team and addresses the knowledge, processes and techniques necessary to implement and monitor environmentally sustainable work practices, including the development of processes and tools.

Topics:
  1. Investigate current practices in relation to resource usage
  2. Set targets for improvements
  3. Implement performance improvement strategies
  4. Monitor performance
Upon successful completion of this unit, you will:
  • analyse information from a range of sources to identify current procedures, practices and compliance requirements in relation to environmental and resource sustainability
  • consult and communicate with relevant stakeholders to seek input and encourage engagement with developing and implementing sustainability improvements, encourage feedback and suggestions and report on outcomes
  • plan and organise work group activities to:
    • measure current resource usage
    • solve problems and generate ideas for improvements
    • evaluate and implement strategies to improve resource usage
    • plan, implement and integrate improvements into operations
    • meet environmental requirements
  • apply continuous improvement approach to sustainability performance
  • apply change management techniques to support sustainability performance
Demonstrate knowledge of:
  • relevant internal and external sources of information and explain how they can be used to identify sustainability improvements
  • the compliance requirements for the work area with reference to legislation, regulations, codes of practice and workplace procedures that relate to environmental and resource issues
  • common environmental and energy efficiency issues within the industry
  • benchmarks for environmental and resource sustainability that are relevant to the organisation
  • organisational systems and procedures that relate to environmental and resource sustainability improvements including:
  • supply chain, procurement and purchasing
  • assurance
  • making recommendations and seeking approvals
Nominal Hours: 40

BSBREL401 Establish networks

This unit describes the skills and knowledge required to develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers within an organisation as well as freelance or contract workers.

It applies to individuals with a broad knowledge of networking and negotiation who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or to delegate aspects of tasks to others.

Topics:
  1. Develop and maintain business networks
  2. Establish and maintain business relationships
  3. Promote the relationship
Upon successful completion of this unit, you will:
  • identify and use networking opportunities
  • maintain records of relevant contacts
  • use written and verbal communication skills to establish, cultivate and promote professional business relationships
  • use feedback to improve promotional activities
Demonstrate knowledge of:
  • strategies for establishing and maintaining business relationships
  • relevant networks, organisations, agencies, associations or individuals
  • the principles and techniques needed to negotiate positive outcomes
  • client or organisational policies, plans and procedures relevant to business relationships
  • methods for obtaining feedback on promotional activities
Nominal Hours: 35

BSBRSK401 Identify risk and apply risk management processes

This unit describes the skills and knowledge required to identify risks and to apply established risk management processes to a defined area of operations that are within the responsibilities and obligations of the role.

It applies to individuals with a broad knowledge of risk analysis or project management who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or to delegate aspects of these tasks to others.

In this unit, risks applicable within own work responsibilities and area of operation, may include projects being undertaken individually or by a team, or operations within a section of the organisation.

Topics:
  1. Identify risks
  2. Analyse and evaluate risks
  3. Treat risks
  4. Monitor and review effectiveness of risk treatment/s
Upon successful completion of this unit, you will:
  • identify risks
  • consult with relevant stakeholders to analyse and evaluate risks
  • identify and evaluate control measures
  • develop and implement treatment plans for own area or responsibility
  • refer risks that are beyond own area of responsibility to others
  • maintain risk management documentation
Demonstrate knowledge of:
  • techniques for identifying and evaluating risks
  • organisational policies, procedures or processes for risk management
  • areas where risks are commonly identified in an organisation
  • the purpose and key elements of current risk management standards
  • the legislative and regulatory context of the organisation in relation to risk management
  • the organisation’s auditing requirements relating to risk management
Nominal Hours: 50

BSBLDR403 Lead team effectiveness

This unit defines skills, knowledge and outcomes required to plan and supervise the performance of the team and develop team cohesion.

It applies team leaders, supervisors and new emerging managers who have an important leadership role in the development of efficient and effective work teams.

Leaders at this level also provide leadership for the team and bridge the gap between the management of the organisation and the team members. As such they must 'manage up' as well as manage their team/s.

Topics:

  1. Plan to achieve team outcomes
  2. Lead team to develop cohesion
  3. Participate in and facilitate work team
  4. Liaise with management
Upon successful completion of this unit, you will:
  • apply knowledge of organisational goals, objectives and plans
  • develop a team work plan including documentation of how it was generated and how it will be monitored
  • identify and incorporate innovation and productivity measures into a team work plan
  • communicate with team members and management to identify and establish the team purpose, roles, responsibilities, goals plans and objectives and resolve problems
  • use techniques to consult, encourage, support and provide feedback to team members
  • model team leadership behaviours and approaches
  • liaise with management to develop the teamwork plan, resolve issues and ensure follow-up action is taken
Demonstrate knowledge of:
  • delegation and work allocation
  • goal setting
  • group dynamics and processes
  • individual behaviour and difference
  • leadership styles
  • motivation
  • negotiation
  • problem solving
  • planning
  • workplace innovation
  • workplace productivity
Nominal hours = 50 hours

BSBLDR402 Lead effective workplace relationships

This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.

This unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context.

At this level, work will normally be carried out within routine and non-routine methods and procedures, which require planning and evaluation and leadership and guidance of others.

Topics:
  1. Collect, analyse and communicate information and ideas
  2. Develop trust and confidence as leader
  3. Develop and maintain networks and relationships
  4. Manage difficulties into positive outcomes
Upon successful completion of this unit, you will:
  • access and analyse information to achieve planned outcomes
  • apply techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements
  • review and improve workplace outcomes in consultation with relevant personnel
  • adjust interpersonal style and communications to respond to cultural and social diversity
  • apply relationship management and communication skills with a range of people that:
    • demonstrate integrity, respect, empathy and cultural sensitivity and promote trust
    • forge effective relationships with internal and/or external people and help to maintain these networks
    • encourage participation and foster contribution of and respect for ideas and feedback
    • provide support to colleagues to resolve difficulties
Demonstrate knowledge of:
  • examples of how work relationships, and the cultural and social environment, can support or hinder achieving planned outcomes
  • techniques for developing positive work relationships and building trust and confidence in a team including interpersonal styles, communications, consultation, cultural and social sensitivity, networking
  • impact of legislation and organisational policies on workplace relationships
  • range of methods and techniques for communicating information and ideas to a range of stakeholders
  • problems solving methods
  • methods to resolve workplace conflict
  • methods to manage poor work performance
  • monitor, analyse and introduce ways to improve work relationships
Nominal hours = 50 hours

BSBLED401 Develop teams and individuals

This unit describes the skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup.

It applies to individuals with a broad knowledge of learning and development who apply their skills in addressing development needs to meet team objectives. They may have responsibility to provide guidance or to delegate aspects of tasks to others.

Topics:
  1. Determine development needs
  2. Develop individuals and teams
  3. Monitor and evaluate workplace learning
Upon successful completion of this unit, you will:
  • systematically identify and implement learning opportunities for others
  • collect feedback on team and individual performance
  • give and receive feedback from team members to encourage participation in and effectiveness of the team
  • collaboratively develop learning plans to match skill needs of individuals and groups
  • provide mentoring and coaching assistance to teams and individuals
  • monitor and review workplace learning
Demonstrate knowledge of:
  • describe facilitation techniques to encourage team development and improvement
  • outline organisational policies, plans and procedures for developing teams
  • identify career paths and competency standards relevant to the industry
Nominal Hours: 40

BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.

It applies to individuals with supervisory responsibilities for implementing and monitoring the organisation’s WHS policies, procedures and programs in a work area. These individuals have a broad knowledge of WHS policies and contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.

Topics:
  1. Provide information to the work team about WHS policies and procedures
  2. Implement and monitor participation arrangements for managing WHS
  3. Implement and monitor organisational procedures for providing WHS training
  4. Implement and monitor organisational procedures and legal requirements for identifying hazards and assessing and controlling risks
  5. Implement and monitor organisational procedures for maintaining WHS records for the team
Upon successful completion of this unit, you will:
  • explain clearly and accurately to work team the relevant work health and safety (WHS) information including:
    • WHS legislative and organisational requirements
    • identified hazards and outcomes of risk assessment and control
  • ensure that the team has access to information about WHS policies, procedures and programs in appropriate structure and language
  • implement and monitor procedures according to organisational and legislative WHS requirements including:
    • consultation and communications to enable team members to participate in managing WHS risks and hazards
    • identifying WHS training needs and providing learning opportunities, coaching and mentoring as appropriate to needs
    • identifying, reporting and taking action on WHS hazards and risks
    • identifying and reporting inadequacies in existing risk controls and monitoring outcomes to ensure a prompt organisational response
    • reporting on the cost of WHS training
  • keeping WHS records
  • analysing aggregate WHS data to identify hazards and monitor risk control procedures in work area
Demonstrate knowledge of:
  • legal responsibilities and duties of managers, supervisors, persons conducting businesses or undertakings (PCBUs) and workers in relation to WHS risk management in the workplace
  • key provisions of relevant WHS Acts, regulations and codes of practice that apply to the business and outline how they apply in the work area
  • organisational policies and procedures relating to hazard identification, risk management, fire, emergency and evacuation, incident investigation and reporting
  • importance of effective consultation mechanisms in managing health and safety risks in the workplace
  • how the hierarchy of control applies in the work area
Nominal Hours: 50

BSBMGT402 Implement operational plan

This unit describes the skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, planning and acquiring resources and providing reports on performance as required.

It applies to individuals who plan activities to achieve the measurable, stated objectives of the team and the organisation. At this level work will normally be carried out within routine and non-routine methods and procedures which require planning, evaluation, leadership and guidance of others.

Topics:
  1. Implement operational plan
  2. Implement resource acquisition
  3. Monitor operational performance
Upon successful completion of this unit, you will:
  • interact with a range of people/groups to identify resource requirements, performance objectives, systems, procedures and records relating to the operational plan
  • vary the operational plan and gain approval to deal with contingencies
  • monitor operational performance against the performance objectives and budgets and take action to rectify unsatisfactory performance
  • plan and acquire physical and human resources using organisation's systems and procedures
  • manage and support personnel to achieve performance objectives, including inducting new employees and providing mentoring and coaching
  • present information and recommendations to support implementation and variation of the operational plan
  • document and provide reports on performance as required by the organisation
Demonstrate knowledge of:
  • performance monitoring systems and processes
  • methods for problem solving
  • organisational policies and procedures relate to the operational plan
Nominal Hours: 40

BSBFIA412 Report on financial activity

This unit describes the skills and knowledge required to prepare financial reports in line with statutory reporting requirements. It encompasses compiling and analysing data.

This unit applies to individuals that are required to apply specialised knowledge and analytical skills to prepare financial reports as part of their job role.

Topics:
  1. Compile and analyse financial data
  2. Prepare reports
  3. Provide financial business recommendations
Upon successful completion of this unit, you will:
  • organise and present financial data including budget variances, budgets and forecasts, cash flow/profit reports, balance sheets, financial year reports, operating statements, expenditure and receipts and profit and loss statements to highlight relevant features and meet workplace requirements
  • use conversion and consolidation procedures such as moving averages, standardised variables, trend analysis and unit costs
  • identify, resolve or refer discrepancies such as absence of auditable trail, expenditure report mismatches, incorrect payments and unreconciled cash flows
  • record income and expenditure to meet statutory requirements
  • calculate liabilities for tax including completing Business Activity Statements
  • provide financial business recommendations
  • apply knowledge of relevant legislation and regulations
  • perform double entry bookkeeping and accrual accounting.
Demonstrate knowledge of:
  • the key provisions of legislation, regulation and codes of practice relevant to financial operations
  • the techniques used for forecasting and analysis
  • the options, methods and practices for deductions, benefits and depreciations
  • current business taxation requirements for preparing corporate accounting reports
  •  current financial legislation and statutory requirements relating to taxable transactions and reporting requirements
  •  ethical requirements associated with preparing financial reports for corporate entities, including conflict of interest, confidentiality, and disclosure requirements
  •  industry-standard methods and formats used to present financial data.
Nominal hours = 30 hours

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each assessment task to achieve a satisfactory outcome (100% pass mark), with your assessor giving you detailed feedback following each submission.

The type of assessment used in each unit is listed below.

Unit Written
Activities
Virtual
Classroom
Scenario/
Case study
Project/
Report
BSBLDR401 Communicate effectively as a workplace leaderWritten ActivitiesVirtual ClassroomProject/Report
BSBPMG522 Undertake project work Virtual ClassroomScenario/Case StudyProject/Report
BSBMGT403 Implement continuous improvementVirtual Classroom
BSBSUS401 Implement and monitor environmentally sustainable work practicesVirtual ClassroomScenario/Case Study
BSBREL401 Establish networksWritten ActivitiesVirtual ClassroomProject/Report
BSBRSK401 Identify risk and apply risk management processesWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBLDR403 Lead team effectivenessVirtual ClassroomScenario/Case Study
BSBLDR402 Lead effective workplace relationshipsWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBLED401 Develop teams and individualsVirtual ClassroomScenario/Case Study
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirementsVirtual ClassroomScenario/Case Study
BSBMGT402 Implement operational planVirtual Classroom
BSBFIA412 Report on financial activityWritten ActivitiesVirtual ClassroomScenario/Case Study

Your course access period will end on 18th March 2022. There will be no extensions or hold granted and no exceptions.

The course is self-paced so the hours of study vary from student to student and are influenced by many factors including the amount of time you are able to dedicate to your studies. That is why we give you ample course access and all the support you need. The rest is up to you!

Requirements

There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • Meet technology requirements

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • Monitor with at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 3 Mbps
  • An email address that is unique to you and that you will maintain throughout your enrolment
  • Headset (or speakers and microphone) and webcam
  • Microsoft Office (Word, Excel, PowerPoint, Publisher) or similar software
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions

You can book unlimited appointments with a trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Course induction

You are provided with a course induction tutorial and you may also request for a Learner Support Officer to personally take you through the sauceLMS and your course.

Help and Support

A section on your sauceLMS dashboard with useful links.

Student Frequently Asked Questions

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