BSBLDR402 Lead effective workplace relationships
This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.
This unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context.
At this level, work will normally be carried out within routine and non-routine methods and procedures, which require planning and evaluation and leadership and guidance of others.
Topics:
- Collect, analyse and communicate information and ideas
- Develop trust and confidence as leader
- Develop and maintain networks and relationships
- Manage difficulties into positive outcomes
Upon successful completion of this unit, you will:
- access and analyse information to achieve planned outcomes
- apply techniques for resolving problems and conflicts and dealing with poor performance within organisational and legislative requirements
- review and improve workplace outcomes in consultation with relevant personnel
- adjust interpersonal style and communications to respond to cultural and social diversity
- apply relationship management and communication skills with a range of people that:
- demonstrate integrity, respect, empathy and cultural sensitivity and promote trust
- forge effective relationships with internal and/or external people and help to maintain these networks
- encourage participation and foster contribution of and respect for ideas and feedback
- provide support to colleagues to resolve difficulties
Demonstrate knowledge of:
- examples of how work relationships, and the cultural and social environment, can support or hinder achieving planned outcomes
- techniques for developing positive work relationships and building trust and confidence in a team including interpersonal styles, communications, consultation, cultural and social sensitivity, networking
- impact of legislation and organisational policies on workplace relationships
- range of methods and techniques for communicating information and ideas to a range of stakeholders
- problems solving methods
- methods to resolve workplace conflict
- methods to manage poor work performance
- monitor, analyse and introduce ways to improve work relationships
Nominal hours = 50 hours
BSBPMG409 Apply project scope management techniques
This unit describes the skills and knowledge required to contribute to the control of a project's scope by assisting with identifying its objectives, deliverables, constraints, assumptions and outcomes; and by applying controls once the project has commenced.
It applies to individuals who are project practitioners working in a project support role.
Topics:
- Contribute to defining project scope
- Apply project scope controls
- Contribute to review of scope controls
Upon successful completion of this unit, you will:
- contribute to delineating and controlling project scope
- record project scope management plan
- interpret and follow project initiation documentation for purposes of documenting project scope
Demonstrate knowledge of:
- components of a project scope management plan
- factors likely to impact project scope
- formal change-control processes
- methods for measuring work outcomes and progress against plans
- methods for segmenting and documenting a work breakdown structure
- procedures for reporting a change in scope
- types of project initiation documentation
Nominal Hours: 40
BSBPMG410 Apply project time management techniques
This unit describes the skills and knowledge required to assist with project scheduling activities, apply and monitor the agreed project schedule, and evaluate the effectiveness of time management for the project.
It applies to individuals who are project practitioners working in a project support role.
Topics:
- Assist in developing project schedule
- Maintain project schedule
- Participate in assessing time-management outcomes
Upon successful completion of this unit, you will:
- create a project schedule showing tasks, deliverable milestones, sequence, dependencies and time estimates
- apply time-management techniques in a project
- use tools and techniques to maintain, monitor and update a project schedule
Demonstrate knowledge of:
- implications of time management for project resources, costs and risks
- methods for estimating task duration and resource requirements
- tools and techniques for managing project time and their particular applications
- techniques used to measure, record and report progress of activities
Nominal Hours: 40
BSBPMG411 Apply project quality management techniques
This unit describes the skills and knowledge required to enhance project outcomes by contributing to quality planning, applying quality policies and procedures, and contributing to continuous improvement in projects.
It applies to individuals who are a project practitioners working in a project support role.
Topics:
- Contribute to project quality planning
- Apply quality policies and procedures
- Contribute to project continuous improvement process
Upon successful completion of this unit, you will:
- work in a team environment to plan and develop quality management and continuous improvement parameters
- apply quality management techniques in a project relevant to the organisation and industry context
- maintain accurate quality records
- contribute to project continuous improvement process
Demonstrate knowledge of:
- implementation of quality-assurance processes and requirements
- implementation of quality-control processes and requirements
- quality criteria relevant to industry
- application of quality management tools and methodologies relevant to industry and organisation
- explain quality standards and their place in the project life cycle
Nominal Hours: 40
BSBPMG412 Apply project cost management techniques
This unit describes the skills and knowledge required to assist in producing a project budget, to monitor project expenditure and contribute to cost finalisation processes.
It applies to individuals who are project practitioners working in a project support role.
Topics:
- Assist in developing project budget
- Monitor project costs
- Contribute to cost-finalisation process
Upon successful completion of this unit, you will:
- produce a project budget
- closely monitor project expenditure
- finalise project costs and make recommendations for possible improvements to future projects
Demonstrate knowledge of:
- budgeting processes and their relationship to project life cycle
- how to apply cost management tools and techniques
Nominal Hours: 40
BSBPMG413 Apply project human resources management approaches
This unit describes the skills and knowledge required to assist with aspects of human resources management of a project. It involves establishing human resource requirements, identifying the learning and development needs of people working on the project, facilitating these needs being met, and resolving conflict in the team.
It applies to individuals who are project practitioners working in a project support role.
Topics:
- Assist in determining human resource requirements
- Contribute to establishing and maintaining productive team relationships
- Assist with human resource monitoring
- Contribute to evaluating human resource practices
Upon successful completion of this unit, you will:
- produce work breakdown structures in human resource project planning
- construct effective methods for monitoring roles, responsibilities and performance in projects
- demonstrate methods for providing feedback on performance and improving performance of project team members
Demonstrate knowledge of:
- alternative project personnel engagement options
- job design principles and work breakdown structures
- learning and development approaches that can be incorporated into project life cycle
- methods for skills analysis
- project roles, responsibilities and reporting requirements for human resources
Nominal Hours: 40
BSBPMG414 Apply project information management and communications techniques
This unit describes the skills and knowledge required to provide a critical link between people, ideas and information at all stages in the project life cycle. It involves assisting the project team to plan communications, communicating information related to the project, and reviewing communications.
It applies to individuals who are project practitioners working in a project support role.
Topics:
- Contribute to communications planning
- Conduct information-management activities
- Communicate project information
- Contribute to assessing effectiveness of communication
Upon successful completion of this unit, you will:
- lead an effective team in planning and implementing all necessary communications for a workplace project
- evaluate and review project communication outcomes and make recommendations for future improvements
Demonstrate knowledge of:
- models and methods of communications management in context of project life cycle and other project management functions
- importance of managing risk by treating information securely
- methods of reviewing outcomes
- organisational policies and procedures relevant to this role in a specific context
Nominal Hours: 40
BSBPMG415 Apply project risk management techniques
This unit describes the skills and knowledge required to assist with aspects of risk management in a project. It specifically involves planning for, controlling and reviewing risks associated with the project, and assisting in this process where required.
It applies to individuals who are project practitioners working in a project support role.
Topics:
- Assist with risk analysis and planning
- Perform risk-control activities
- Contribute to assessing risk management outcomes
Upon successful completion of this unit, you will:
- assist others in identifying and prioritising potential risks and developing risk-management strategies, plans and reporting mechanisms
- apply, monitor and review risk-control measures, including contingency measures to mitigate risks
- evaluate, review and report on risk-management processes and make recommendations for future improvements
Demonstrate knowledge of:
- identify tools to help determine potential risks for a specific project
- explain strategies for managing project risks and their application in different situations
- the importance of risk-contingency measures
Nominal Hours: 40
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
This unit describes the skills and knowledge required to implement and monitor an organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.
It applies to individuals with supervisory responsibilities for implementing and monitoring the organisation’s WHS policies, procedures and programs in a work area. These individuals have a broad knowledge of WHS policies and contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They provide supervision and guidance to others and have limited responsibility for the output of others.
Topics:
- Provide information to the work team about WHS policies and procedures
- Implement and monitor participation arrangements for managing WHS
- Implement and monitor organisational procedures for providing WHS training
- Implement and monitor organisational procedures and legal requirements for identifying hazards and assessing and controlling risks
- Implement and monitor organisational procedures for maintaining WHS records for the team
Upon successful completion of this unit, you will:
- explain clearly and accurately to work team the relevant work health and safety (WHS) information including:
- WHS legislative and organisational requirements
- identified hazards and outcomes of risk assessment and control
- ensure that the team has access to information about WHS policies, procedures and programs in appropriate structure and language
- implement and monitor procedures according to organisational and legislative WHS requirements including:
- consultation and communications to enable team members to participate in managing WHS risks and hazards
- identifying WHS training needs and providing learning opportunities, coaching and mentoring as appropriate to needs
- identifying, reporting and taking action on WHS hazards and risks
- identifying and reporting inadequacies in existing risk controls and monitoring outcomes to ensure a prompt organisational response
- reporting on the cost of WHS training
- keeping WHS records
- analysing aggregate WHS data to identify hazards and monitor risk control procedures in work area
Demonstrate knowledge of:
- legal responsibilities and duties of managers, supervisors, persons conducting businesses or undertakings (PCBUs) and workers in relation to WHS risk management in the workplace
- key provisions of relevant WHS Acts, regulations and codes of practice that apply to the business and outline how they apply in the work area
- organisational policies and procedures relating to hazard identification, risk management, fire, emergency and evacuation, incident investigation and reporting
- importance of effective consultation mechanisms in managing health and safety risks in the workplace
- how the hierarchy of control applies in the work area
Nominal Hours: 50
