BSB50120 Diploma of Business (Full Course)

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BSB50120 Diploma of Business (Full Course)


Units of Competency

12

Course Access

12 months access to online course

Support Hours

7am - 9pm AEST (Mon - Fri)

Why Study with AOT?

  • Over 15 years of delivering qualifications online
  • Dedicated eLearning and LMS development team
  • Courses developed in-house by industry experts
  • Courses written specifically for online delivery
  • Professional and industry skilled trainers
  • Rated ‘Excellent’ on independent review platform TrustPilot

Simulated Workplace

Full access to our unique virtual company that brings your course material to life.

Delivery Mode

100% online, available 24/7
No classroom attendance or work placement

Trainer Support

One-on-one unlimited

Get 35% OFF the prepaid fee when you enrol this month! See website terms and conditions for details. 

This is the latest release BSB50120 Diploma of Business qualification, which supersedes BSB50215 Diploma of Business and BSB50415 Diploma of Business Administration. 

This qualification can be your pathway to further success in the business world. If you are currently working in a managerial role, about to step into one, or running your own business, this course is ideal for you. 

It will equip you with the broad range of skills and knowledge required to work in today’s dynamic business environment. These include administration, finance, project management, risk management, operations and sustainability. This course also covers soft skills that apply across all industries including emotional intelligence, critical thinking, teamwork, collaboration and communication. 

This qualification reflects the role of individuals in a variety of Australian Business Services job roles. These individuals may have frontline management accountabilities. 

Become a business leader today. Enrol now! 

 

The middle of the range of salaries earned by graduates in the Management and Commerce field who are starting their first ever full-time job after graduating (Diploma) is $60,800. 

Source: https://www.myskills.gov.au/courses/details?Code=BSB50120

  • Business Manager 
  • Program Coordinator 
  • Administration Manager 
  • Executive Officer 
  • Operations Manager 

BSBCRT511 Develop critical thinking in others

This unit describes the skills and knowledge required to develop critical and creative thinking skills in others within a workplace context.

The unit applies to individuals who are developing and coaching others, for whom critical thinking skills (including analysis, synthesis, and evaluation) are an important part of their job roles. This unit applies to individuals who are typically responsible for leading teams.

Topics:
  1. Assess individual and team critical and creative thinking skills
  2. Establish an environment that encourages the application of critical and creative thinking
  3. Monitor and improve thinking practices
  Upon successful completion of this unit, you will:
  • Develop an environment for an organisation or work area that supports the application of critical and creative thinking methods.
In the course of the above, the candidate must:
  • Identify critical and creative thinking concepts and approaches, and their application to a workplace context
  • Facilitate relevant learning opportunities for others
  • Develop questions and prompt questioning to broaden knowledge and understanding of the team member cohort
  • Monitor team skill development to develop recommendations on future learning arrangements to be implemented in future planning.
Nominal hours = 50

BSBOPS501 Manage business resources

This unit describes the skills and knowledge required to manage resources according to planned business strategies. It includes analysing resource requirements, developing resource plans, allocating resources, and reviewing and reporting on resource usage.

The unit applies to individuals with a role in allocating and monitoring the use of physical and/or human resources to meet defined business objectives.

Topics:
  1. Analyse resource requirements
  2. Develop resource plans
  3. Allocate resources
  4. Review and report on resource usage
Upon successful completion of this unit, you will:
  • develop, implement and review at least three resource plans.
In the course of the above, you must:
  • consult with stakeholders and analyse information to determine the nature and level of resources required to achieve business objectives
  • plan for, acquire and allocate the resources, incorporating strategies to maximise efficiency and manage risk
  • develop and implement systems to:
    • incorporate efficient use of resources into work practices
    • monitor resource use against budgets and business objectives
  • prepare a report that indicates the level of performance achieved and any adjustments needed to achieve service and product delivery standards.
Nominal hours = 80

BSBTEC404 Use digital technologies to collaborate in a work environment

This unit describes the skills and knowledge required to understand the fundamentals of using digital technologies to collaborate in a workplace context, including working as part of a remote team. It involves undertaking a basic review of organisational processes to identify opportunities for using digital technologies to complete work tasks more efficiently and effectively.

The unit applies to those who use problem-solving skills and take responsibility for adopting and promoting approaches to improve organisational operations, particularly relating to the use of digital technologies.

Topics:
  1. Review existing digital technology use in the business
  2. Identify opportunities to implement digital technologies for workplace collaboration
  3. Implement and use digital technologies to collaborate in the workplace
Upon successful completion of this unit, you will:
  • plan and implement use of digital technology to collaborate in a work environment at least once.
In the course of the above, you must:
  • review business use of technology for collaboration and identify opportunities, priorities and risks associated with adopting new technologies according to organisational strategies
  • collect, analyse and present relevant information about digital applications
  • create and present a business case to relevant stakeholders for adopting new collaborative digital technologies
  • develop and communicate a plan to implement new ways of working collaboratively using digital technologies.
Nominal hours = 50

BSBPEF502 Develop and use emotional intelligence

This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.

The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.

Topics:
  1. Prepare to develop emotional intelligence
  2. Develop emotional intelligence
  3. Promote development of emotional intelligence in others
Upon successful completion of this unit, you will:
  • Demonstrate emotional intelligence in relation to at least two different work tasks
  • Promote development of emotion intelligence in others on at least one occasion.
In the course of the above, you must:
  • Develop assessment criteria to assess personal emotional strengths and weaknesses
  • Conduct an analysis to identify personal emotional triggers, incorporating feedback from others
  • Analyse and document interactions with co-workers
  • Develop and implement plans for responding to emotional expressions
  • Apply techniques that promote flexibility in interactions with others and show consideration for the emotions of others.
  Nominal hours = 60

BSBSUS511 Develop workplace policies and procedures for sustainability

This unit describes the skills and knowledge required to develop and implement workplace sustainability policies and to modify the policy to suit changed circumstances.

The unit applies to individuals with managerial responsibilities who undertake work developing approaches to create, monitor and improve strategies and policies within workplaces. These individuals also engage with a range of relevant stakeholders and specialists.

'Sustainability' in this unit refers to a broad approach that focuses on the minimisation of an organisation’s social, economic and environmental impact, as well as proactive value creation in these areas.

Topics:

  1. Prepare workplace sustainability policies
  2. Implement workplace sustainability policies
  3. Review implementation of workplace sustainability policies
Upon successful completion of this unit, you will:
  • Develop and implement workplace policies and procedures for sustainability on at least one occasion, including:
    • implementing sustainability policy and procedures into wider organisational policies and procedures
    • consulting and communicating with relevant stakeholders to generate engagement with sustainability policy development, implementation and continuous improvement.
Demonstrate knowledge of:
  • Australian and international standards relating to corporate sustainability
  • Environmental and sustainability legislation, regulations and codes of practice applicable to organisation
  • Internal and external sources of information and their use in planning and developing organisational sustainability policies and procedures
  • Elements required for the development of organisational sustainability policies and processes including:
    • agreed outcomes of the policy and procedures
    • policy timeframes and costs
    • performance indicators
    • activities to be undertaken
    • assigned responsibilities
    • record keeping, review and improvement processes
    • common sustainability issues with organisational systems and procedures
  • Typical barriers to implementing policies and procedures in an organisation and possible strategies to address them.
Nominal hours = 50 hours

BSBXCM501 Lead communication in the workplace

This unit describes the skills and knowledge required to lead communication in the workplace within any industry.

This unit has a specific focus on the communication skills required for team leaders with responsibility for other workers.

Topics:
  1. Establish communication protocols
  2. Coordinate effective communication
  3. Present and negotiate persuasively
  4. Review communication practices
Upon successful completion of this unit, you will:
  • Collate research on internal and external communication needs
  • Develop and implement communication protocols in accordance with organisational requirements
  • Present information in a persuasive and professional manner
  • Apply negotiation techniques to reach desired outcomes
  • Address communication challenges for continuous improvement.

BSBFIN501 Manage budgets and financial plans

This unit describes the skills and knowledge required to undertake financial management in an organisation or work area. It includes planning and implementing financial management approaches and supporting and evaluating effectiveness of financial management processes.

The unit applies to managers in a wide range of organisations and sectors who have responsibility for the effective use of financial resources within work teams. They are responsible for ensuring that financial resources are managed in line with the financial objectives of the team and organisation.

Topics:
  1. Plan financial management approaches
  2. Implement and monitor financial management plans
  3. Review and evaluate financial management plans
Upon successful completion of this unit, you will:
  • manage the budget and financial plan of an organisation for one reporting period.
In the course of the above, you must:
  • communicate with relevant people to clarify budget and financial plans, negotiate changes and disseminate information
  • prepare, implement and modify financial contingency plans
  • monitor expenditure and control costs
  • support and monitor team members
  • report on budget and expenditure
  • review and make recommendations for improvements to financial processes
  • meet record-keeping requirements for Australian Taxation Office (ATO) and for auditing purposes.
  Nominal hours = 70

BSBOPS502 Manage business operational plans

This unit describes the skills and knowledge required to develop and monitor the implementation of operational plans to support efficient and effective workplace practices and organisational productivity and profitability.

The unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plans.

Topics:
  1. Establish operational plan
  2. Manage resource acquisition
  3. Monitor and review operational performance
Upon successful completion of this unit, you will:
  • Manage an operational plan for at least one business or work area.
In the course of the above, you must:
  • Develop and implement an operational plan using a variety of information sources and consultation including:
    • resource requirements
    • key performance indicators
    • monitoring processes
    • contingency plans
  • Communicate with stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams
  • Confirm existence of relevant strategies, including strategies relating to:
    • recruiting, inducting and developing personnel
    • acquiring physical resources and services
    • protecting intellectual property
    • making variations to the plan
    • monitoring and documenting performance.
Nominal hours = 70 hours

BSBOPS502 Manage business operational plans

This unit describes the skills and knowledge required to develop and monitor the implementation of operational plans to support efficient and effective workplace practices and organisational productivity and profitability.

The unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plans.

Topics:
  1. Establish operational plan
  2. Manage resource acquisition
  3. Monitor and review operational performance
Upon successful completion of this unit, you will:
  • Manage an operational plan for at least one business or work area.
In the course of the above, you must:
  • Develop and implement an operational plan using a variety of information sources and consultation including:
    • resource requirements
    • key performance indicators
    • monitoring processes
    • contingency plans
  • Communicate with stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams
  • Confirm existence of relevant strategies, including strategies relating to:
    • recruiting, inducting and developing personnel
    • acquiring physical resources and services
    • protecting intellectual property
    • making variations to the plan
    • monitoring and documenting performance.
Nominal hours = 70 hours

BSBOPS504 Manage business risk

This unit describes skills and knowledge required to manage business risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting.

The unit applies to individuals who are working in positions of authority and who are approved to implement change across the organisation, business unit, program or project area. They may or may not have responsibility for directly supervising others.

Topics:

  1. Establish risk context
  2. Identify risks
  3. Analyse risks
  4. Select and implement treatments
Upon successful completion of this unit, you will:
  • Lead at least one risk management process for an organisation or work area.
In the course of the above, you must:
  • Analyse information from a range of sources to identify the scope and context of the risk management process, including:
    • stakeholder analysis
    • political, economic, social, legal, technological and policy context
    • current arrangements
    • objectives and critical success factors for the area included in scope
    • risks that may apply to scope
  • Consult and communicate with stakeholders to identify and assess risks, determine appropriate risk treatment actions and priorities and explain the risk management processes
  • Develop and implement an action plan to treat risks
  • Monitor and evaluate the action plan and risk management process
  • Maintain documentation.
Nominal hours = 60 hours

BSBPMG430 Undertake project work

This unit describes the skills and knowledge required to undertake a minor project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects.

The unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project.

Topics:
  1. Establish project parameters
  2. Develop project plan
  3. Administer and monitor project
  4. Finalise and review project
Upon successful completion of this unit, you will:
  • Undertake project work on a minor project or a section of a larger project.
In the course of the above, you must:
  • Confirm the quality of project outcomes according to expectations of the organisation
  • Consult and communicate with relevant stakeholders to generate input and engagement in planning, implementing and reviewing the project
  • Provide support to team members to enable them to achieve deliverables and to transition them as appropriate at completion of the project.
Nominal hours = 60

BSBTWK401 Build and maintain business relationships

This unit describes the skills and knowledge required to establish, develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers. These workers may be within an organisation as well as freelance or contract workers.

The unit applies to individuals with a broad knowledge of networking and negotiation who contribute to creating solutions to unpredictable problems. They may have responsibility for and provide guidance to others.

Topics:
  1. Establish business relationships
  2. Maintain business relationships
  3. Build and improve business relationships

Upon successful completion of this unit, you will communicate with others to build and maintain at least two different business relationships.

In the course of the above, you must:

  • promote professional business relationship using written and verbal communication techniques
  • identify methods to improve business relationships
  • participate in formal and informal networking opportunities that promote the business.
  Nominal hours = 35

BSBTWK502 Manage team effectiveness

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

The unit applies to individuals working at a managerial level who lead and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement. It will also involve using a range of problem solving and decision-making strategies.

Topics:
  1. Establish team performance plan
  2. Develop and facilitate team cohesion
  3. Facilitate teamwork
  4. Liaise with stakeholders
Upon successful completion of this unit, you will:
  • Manage the effectiveness of at least one work team.
In the course of the above, you must:
  • Provide feedback to encourage, value and reward others
  • Model desired behaviour and practices
  • Encourage and foster shared understanding of purpose, roles and responsibilities
  • Support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
  • Develop performance plans with key performance indicators (kpis), outputs and goals for individuals or the team which incorporate input from stakeholders
  • Communicate effectively with a range of stakeholders about team performance plans and team performance
  • Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.
  Nominal hours = 60

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each assessment task to achieve a satisfactory outcome (100% pass mark), with your assessor giving you detailed feedback following each submission.

Unit Written
Activities
Virtual Classroom/Roleplay Scenario/
Case study
Project/
Report
BSBCRT511 Develop critical thinking in others Virtual ClassroomScenario/Case StudyProject/Report
BSBOPS501 Manage business resourcesWritten ActivitiesVirtual ClassroomProject/Report
BSBTEC404 Use digital technologies to collaborate in a work environmentWritten ActivitiesVirtual ClassroomProject/Report
BSBPEF502 Develop and use emotional intelligenceVirtual ClassroomScenario/Case Study
BSBSUS511 Develop workplace policies and procedures for sustainabilityWritten ActivitiesVirtual ClassroomScenario/Case StudyProject/Report
BSBXCM501 Lead communication in the workplaceVirtual ClassroomProject/Report
BSBFIN501 Manage budgets and financial plansWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBOPS502 Manage business operational plansWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBOPS504 Manage business riskWritten ActivitiesVirtual ClassroomProject/Report
BSBPMG430 Undertake project workWritten ActivitiesVirtual ClassroomProject/Report
BSBTWK401 Build and maintain business relationshipsWritten ActivitiesVirtual ClassroomProject/Report
BSBTWK502 Manage team effectivenessVirtual ClassroomScenario/Case Study

We provide you with up to twelve (12) months to complete this course. How long it actually takes you to complete each unit will be reflective of the time you are able to dedicate to your studies.

In the units list, you will see the government’s nominal hours for each unit, which are their anticipated number of study hours. Our students usually find that their actual study hours are less than this.

Requirements

There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • Meet technology requirements
  • Be at least 18 years old or have completed Year 12 if enrolling in a Diploma

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • A desktop or laptop as we do not actively support other devices
  • Monitor with at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 3 Mbps
  • An email address that is unique to you and that you will maintain throughout your enrolment
  • Headset (or speakers and microphone) and webcam
  • Microsoft Office (Word, Excel, PowerPoint, Publisher) or similar software
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions

You can book unlimited appointments with a trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Course induction

You are provided with a course induction tutorial and you may also request for a Learner Support Officer to personally take you through the sauceLMS and your course.

Help and Support

A section on your sauceLMS dashboard with useful links.

Student Frequently Asked Questions

Find answers to your questions quickly and easily using the FAQs.
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