BSBOPS501 Manage business resources

This unit describes the skills and knowledge required to manage resources according to planned business strategies. It includes analysing resource requirements, developing resource plans, allocating resources, and reviewing and reporting on resource usage.

The unit applies to individuals with a role in allocating and monitoring the use of physical and/or human resources to meet defined business objectives.

1. Analyse resource requirements
2. Develop resource plans
3. Allocate resources
4. Review and report on resource usage

• develop, implement and review at least three resource plans.

• consult with stakeholders and analyse information to determine the nature and level of resources required to achieve business objectives
• plan for, acquire and allocate the resources, incorporating strategies to maximise efficiency and manage risk
• develop and implement systems to:
  • incorporate efficient use of resources into work practices
  • monitor resource use against budgets and business objectives
• prepare a report that indicates the level of performance achieved and any adjustments needed to achieve service and product delivery standards.

BSBTEC404 Use digital technologies to collaborate in a work environment

This unit describes the skills and knowledge required to understand the fundamentals of using digital technologies to collaborate in a workplace context, including working as part of a remote team. It involves undertaking a basic review of organisational processes to identify opportunities for using digital technologies to complete work tasks more efficiently and effectively.

The unit applies to those who use problem-solving skills and take responsibility for adopting and promoting approaches to improve organisational operations, particularly relating to the use of digital technologies.

1. Review existing digital technology use in the business
2. Identify opportunities to implement digital technologies for workplace collaboration
3. Implement and use digital technologies to collaborate in the workplace

• plan and implement use of digital technology to collaborate in a work environment at least once.

• review business use of technology for collaboration and identify opportunities, priorities and risks associated with adopting new technologies according to organisational strategies
• collect, analyse and present relevant information about digital applications
• create and present a business case to relevant stakeholders for adopting new collaborative digital technologies
• develop and communicate a plan to implement new ways of working collaboratively using digital technologies.

BSBPEF502 Develop and use emotional intelligence

This unit describes the skills and knowledge required to develop and use emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the workplace.

The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. These individuals may be responsible for leading a team or work area.

1. Prepare to develop emotional intelligence
2. Develop emotional intelligence
3. Promote development of emotional intelligence in others

• Demonstrate emotional intelligence in relation to at least two different work tasks
• Promote development of emotion intelligence in others on at least one occasion.

• Develop assessment criteria to assess personal emotional strengths and weaknesses
• Conduct an analysis to identify personal emotional triggers, incorporating feedback from others
• Analyse and document interactions with co-workers
• Develop and implement plans for responding to emotional expressions
• Apply techniques that promote flexibility in interactions with others and show consideration for the emotions of others.

BSBSUS511 Develop workplace policies and procedures for sustainability

This unit describes the skills and knowledge required to develop and implement workplace sustainability policies and to modify the policy to suit changed circumstances.

The unit applies to individuals with managerial responsibilities who undertake work developing approaches to create, monitor and improve strategies and policies within workplaces. These individuals also engage with a range of relevant stakeholders and specialists.

'Sustainability' in this unit refers to a broad approach that focuses on the minimisation of an organisation’s social, economic and environmental impact, as well as proactive value creation in these areas.

Topics:

1. Prepare workplace sustainability policies
2. Implement workplace sustainability policies
3. Review implementation of workplace sustainability policies

• Develop and implement workplace policies and procedures for sustainability on at least one occasion, including:
  • implementing sustainability policy and procedures into wider organisational policies and procedures
  • consulting and communicating with relevant stakeholders to generate engagement with sustainability policy development, implementation and continuous improvement.

• Australian and international standards relating to corporate sustainability
• Environmental and sustainability legislation, regulations and codes of practice applicable to organisation
• Internal and external sources of information and their use in planning and developing organisational sustainability policies and procedures
• Elements required for the development of organisational sustainability policies and processes including:
  • agreed outcomes of the policy and procedures
  • policy timeframes and costs
  • performance indicators
  • activities to be undertaken
  • assigned responsibilities
  • record keeping, review and improvement processes
  • common sustainability issues with organisational systems and procedures
• Typical barriers to implementing policies and procedures in an organisation and possible strategies to address them.

BSBXCM501 Lead communication in the workplace

This unit describes the skills and knowledge required to lead communication in the workplace within any industry.

This unit has a specific focus on the communication skills required for team leaders with responsibility for other workers.

1. Establish communication protocols
2. Coordinate effective communication
3. Present and negotiate persuasively
4. Review communication practices

• Collate research on internal and external communication needs
• Develop and implement communication protocols in accordance with organisational requirements
• Present information in a persuasive and professional manner
• Apply negotiation techniques to reach desired outcomes
• Address communication challenges for continuous improvement.

BSBFIN501 Manage budgets and financial plans

This unit describes the skills and knowledge required to undertake financial management in an organisation or work area. It includes planning and implementing financial management approaches and supporting and evaluating effectiveness of financial management processes.

The unit applies to managers in a wide range of organisations and sectors who have responsibility for the effective use of financial resources within work teams. They are responsible for ensuring that financial resources are managed in line with the financial objectives of the team and organisation.

1. Plan financial management approaches
2. Implement and monitor financial management plans
3. Review and evaluate financial management plans

• manage the budget and financial plan of an organisation for one reporting period.

• communicate with relevant people to clarify budget and financial plans, negotiate changes and disseminate information
• prepare, implement and modify financial contingency plans
• monitor expenditure and control costs
• support and monitor team members
• report on budget and expenditure
• review and make recommendations for improvements to financial processes
• meet record-keeping requirements for Australian Taxation Office (ATO) and for auditing purposes.

BSBOPS502 Manage business operational plans

This unit describes the skills and knowledge required to develop and monitor the implementation of operational plans to support efficient and effective workplace practices and organisational productivity and profitability.

The unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plans.

1. Establish operational plan
2. Manage resource acquisition
3. Monitor and review operational performance

• Manage an operational plan for at least one business or work area.

• Develop and implement an operational plan using a variety of information sources and consultation including:
  • resource requirements
  • key performance indicators
  • monitoring processes
  • contingency plans
• Communicate with stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams
• Confirm existence of relevant strategies, including strategies relating to:
  • recruiting, inducting and developing personnel
  • acquiring physical resources and services
  • protecting intellectual property
  • making variations to the plan
  • monitoring and documenting performance.

BSBOPS502 Manage business operational plans

This unit describes the skills and knowledge required to develop and monitor the implementation of operational plans to support efficient and effective workplace practices and organisational productivity and profitability.

The unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plans.

1. Establish operational plan
2. Manage resource acquisition
3. Monitor and review operational performance

• Manage an operational plan for at least one business or work area.

• Develop and implement an operational plan using a variety of information sources and consultation including:
  • resource requirements
  • key performance indicators
  • monitoring processes
  • contingency plans
• Communicate with stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams
• Confirm existence of relevant strategies, including strategies relating to:
  • recruiting, inducting and developing personnel
  • acquiring physical resources and services
  • protecting intellectual property
  • making variations to the plan
  • monitoring and documenting performance.

BSBOPS504 Manage business risk

This unit describes skills and knowledge required to manage business risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting.

The unit applies to individuals who are working in positions of authority and who are approved to implement change across the organisation, business unit, program or project area. They may or may not have responsibility for directly supervising others.

Topics:

1. Establish risk context
2. Identify risks
3. Analyse risks
4. Select and implement treatments

• Lead at least one risk management process for an organisation or work area.

• Analyse information from a range of sources to identify the scope and context of the risk management process, including:
  • stakeholder analysis
  • political, economic, social, legal, technological and policy context
  • current arrangements
  • objectives and critical success factors for the area included in scope
  • risks that may apply to scope
• Consult and communicate with stakeholders to identify and assess risks, determine appropriate risk treatment actions and priorities and explain the risk management processes
• Develop and implement an action plan to treat risks
• Monitor and evaluate the action plan and risk management process
• Maintain documentation.

BSBPMG430 Undertake project work

This unit describes the skills and knowledge required to undertake a minor project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects.

The unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project.

1. Establish project parameters
2. Develop project plan
3. Administer and monitor project
4. Finalise and review project

• Undertake project work on a minor project or a section of a larger project.

• Confirm the quality of project outcomes according to expectations of the organisation
• Consult and communicate with relevant stakeholders to generate input and engagement in planning, implementing and reviewing the project
• Provide support to team members to enable them to achieve deliverables and to transition them as appropriate at completion of the project.

BSBTWK401 Build and maintain business relationships

This unit describes the skills and knowledge required to establish, develop and maintain effective work relationships and networks through relationship building and negotiation skills required by workers. These workers may be within an organisation as well as freelance or contract workers.

The unit applies to individuals with a broad knowledge of networking and negotiation who contribute to creating solutions to unpredictable problems. They may have responsibility for and provide guidance to others.

1. Establish business relationships
2. Maintain business relationships
3. Build and improve business relationships

Upon successful completion of this unit, you will communicate with others to build and maintain at least two different business relationships.

In the course of the above, you must:

• promote professional business relationship using written and verbal communication techniques
• identify methods to improve business relationships
• participate in formal and informal networking opportunities that promote the business.

BSBTWK502 Manage team effectiveness

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

The unit applies to individuals working at a managerial level who lead and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement. It will also involve using a range of problem solving and decision-making strategies.

1. Establish team performance plan
2. Develop and facilitate team cohesion
3. Facilitate teamwork
4. Liaise with stakeholders

• Manage the effectiveness of at least one work team.

• Provide feedback to encourage, value and reward others
• Model desired behaviour and practices
• Encourage and foster shared understanding of purpose, roles and responsibilities
• Support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
• Develop performance plans with key performance indicators (kpis), outputs and goals for individuals or the team which incorporate input from stakeholders
• Communicate effectively with a range of stakeholders about team performance plans and team performance
• Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.