BSBPMG522 Undertake project work
This unit describes the skills and knowledge required to undertake a straightforward project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects.
This unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project.
The unit does not apply to specialist project managers. For specialist project managers, the other units of competency in the project management field (BSBPMG) will be applicable.
Topics:
- Define project
- Develop project plan
- Administer and monitor project
- Finalise project
- Review project
Upon successful completion of this unit, you will:
- define the parameters of the project including:
- project scope
- project stakeholders, including own responsibilities
- relationship of project to organisational objectives and other projects
- reporting requirements
- resource requirements
- use project management tools to develop and implement a project plan including:
- deliverables
- work breakdown
- budget and allocation of resources
- timelines
- risk management
- record keeping and reporting
- consult and communicate with relevant stakeholders to generate input and engagement in planning, implementing and reviewing the project
- provide support to team members to enable them to achieve deliverables and to transition them as appropriate at completion of the project
- finalise the project including documentation, sign-offs and reporting
- review and document the project outcomes
Demonstrate knowledge of:
- project management tools and how they contribute to a project
- types of documents and other sources of information commonly used in defining the parameters of a project
- processes for identifying and managing risk in a project
- organisation’s mission, goals, objectives and operations and how the project relates to them
- organisation’s procedures and processes that are relevant to managing a project including:
- lines of authority and approvals
- quality assurance
- human resources
- budgets and finance
- record keeping
- reporting
- legislative and regulatory context of the organisation in relation to project work, including work health and safety (WHS) requirements
Nominal Hours: 60
BSBMGT502 Manage people performance
This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.
It applies to individuals who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement.
The unit makes the link between performance management and performance development, and reinforces both functions as a key requirement for effective managers.
Topics:
- Allocate work
- Assess performance
- Provide feedback
- Manage follow up
Upon successful completion of this unit, you will:
- consult with relevant stakeholders to identify work requirements, performance standards and agreed performance indicators
- develop work plans and allocate work to achieve outcomes efficiently and within organisational and legal requirements
- monitor, evaluate and provide feedback on performance and provide coaching or training, as needed
- reinforce excellence in performance through recognition and continuous feedback
- seek assistance from human resources specialists where appropriate
- keep records and documentation in accordance with the organisational performance management system
Demonstrate knowledge of:
- relevant legislative and regulatory requirements
- relevant awards and certified agreements
- performance measurement systems utilised within the organisation
- unlawful dismissal rules and due process
- staff development options and information
Nominal Hours: 70
BSBADM504 Plan and implement administrative systems
This unit describes the skills and knowledge required to plan for or review the requirements of effective administrative systems and procedures for implementing, monitoring and reviewing the system.
It applies to individuals employed in a range of work environments in senior administrative roles.
Topics:
- Plan for the new or modified administrative system
- Implement new or modified administrative system
- Monitor administrative system
Upon successful completion of this unit, you will:
- work with relevant personnel and stakeholders to identify administrative system improvements
- document necessary requirements or modifications
- provide training and support for staff to use the new or modified system
- monitor the new system and identify future improvements and staff training needs.
Demonstrate knowledge of:
- relevant legislative and organisational policies and procedures for reviewing administrative systems
Nominal hours = 50 hours
BSBFIM502 Manage payroll
This unit describes the skills and knowledge required to establish and monitor security procedures for managing organisational payroll services and to calculate and process salary payments, group taxation and related payments.
It applies to individuals, employed in a range of work environments, who are required to establish and work with payroll systems and may have responsibility for managing payroll systems and calculations.
Topics:
- Establish procedures for management of payroll
- Prepare payroll data
- Authorise payment of salaries
- Administer salary records
Upon successful completion of this unit, you will:
- document steps undertaken to establish payroll system
- use data and calculations to reconcile salaries, wages and deductions in accordance with all legislative and organisational requirements
- create accurate payroll management records
Demonstrate knowledge of:
- key provisions of relevant legislation, standards, regulations and codes of practice that may affect aspects of payroll operations
- organisational policies and procedures across the full range of tasks for the required payroll processes
Nominal hours = 30 hours
BSBADM502 Manage meetings
This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.
It applies to individuals employed in a range of work environments who are required to organise and manage meetings within their workplace, including conducting or managing administrative tasks in providing agendas and meeting material. They may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace.
Topics:
- Prepare for meetings
- Conduct meetings
- Follow up meetings
Upon successful completion of this unit, you will:
- apply conventions and procedures for formal and informal meetings including:
- developing and distributing agendas and papers
- identifying and inviting meeting participants
- organising and confirming meeting arrangements
- running the meeting and following up
- organise, take part in and chair a meeting
- record and store meeting documentation
- follow organisational policies and procedures
Demonstrate knowledge of:
- meeting terminology, structures, arrangements
- responsibilities of the chairperson and explain group dynamics in relation to managing meetings
- options for meetings including face-to-face, teleconferencing, web-conferencing and using webcams
- the relevant organisational procedures and policies regarding meetings, chairing and minutes including identifying organisational formats for minutes and agendas
Nominal hours = 30 hours
BSBWOR502 Lead and manage team effectiveness
This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.
It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.
Topics:
- Establish team performance plan
- Develop and facilitate team cohesion
- Facilitate teamwork
- Liaise with stakeholders
Upon successful completion of this unit, you will:
- use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
- encouraging and fostering shared understanding of purpose, roles and responsibilities
- identifying and resolving problems
- providing feedback to encourage, value and reward others
- modelling desired behaviour and practices
- develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
- establish processes to address issues and resolve performance issues
- support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
- develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
- communicate effectively with a range of stakeholders about team performance plans and team performance
- facilitate two-way flow of information between team and management relevant to team performance
- evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders
Demonstrate knowledge of:
- how group dynamics can support or hinder team performance
- strategies that can support team cohesion, participation and performance
- strategies for gaining consensus
- issue resolution strategies
Nominal Hours: 60
BSBADM506 Manage business document design and development
This unit describes the skills and knowledge required to establish standards for the design and production of organisational documents and to manage document design and production processes to ensure agreed standards are met.
It applies to individuals employed in a range of work environments who require well-developed skills in the use of a range of software packages. They use these skills to establish, document and implement consistent standards of document design within an organisation.
Topics:
- Establish documentation standards
- Manage template design and development
- Develop standard text for documents
- Develop and implement strategies to ensure the use of standard documentation
- Develop and implement strategies for maintenance and continuous improvement of standard documentation
Upon successful completion of this unit, you will:
- identify the organisational needs, requirements and information technology capabilities relevant to the design and production of documents
- establish documentation standards to meet organisational requirements
- design, test and amend document templates
- develop and implement documentation and training to support use of standard templates and macros
- monitor the implementation of standard documentation templates and macros and make improvements in line with organisational requirements
Demonstrate knowledge of:
- document production processes
- costs involved with the implementation of standard documentation
- the software applications relevant to document design and development in the organisation
- key provisions of relevant legislation and regulations, codes and standards affecting document production
- organisational policies and procedures relating to document production
- sources of expertise available externally to the organisation or workgroup
Nominal hours = 80 hours
BSBWOR501 Manage personal work priorities and professional development
This unit describes the skills and knowledge required to create systems and process to organise information and prioritise tasks.
It applies to individuals working in managerial positions who have excellent organisational skills. The work ethic of individuals in this role has a significant impact on the work culture and patterns of behaviour of others as managers at this level are role models in their work environment.
Topics:
- Establish personal work goals
- Set and meet own work priorities
- Develop and maintain professional competence
Upon successful completion of this unit, you will:
- use business technology to create and use systems and processes to organise and prioritise tasks and commitments
- measure and maintain personal work performance including assessing competency against competency standards and seeking feedback
- maintain an appropriate work-life balance to manage personal health and stress
- participate in networks
- develop a personal development plan which includes career objectives and an action plan
- develop new skills
Demonstrate knowledge of:
- principles and techniques involved in the management and organisation of:
- performance measurement
- personal behaviour, self-awareness and personality traits identification
- a personal development plan
- personal goal setting
- time
- management development opportunities and options for self
- methods for achieving a healthy work-life balance
- organisation's policies, plans and procedures
- types of learning style/s and how they relate to the individual
- types of work methods and practices that can improve personal performance
Nominal Hours: 60
