BSBMGT502 Manage people performance

Upon successful completion of this unit, you will:

• consult with relevant stakeholders to identify work requirements, performance standards and agreed performance indicators
• develop work plans and allocate work to achieve outcomes efficiently and within organisational and legal requirements
• monitor, evaluate and provide feedback on performance and provide coaching or training, as needed
• reinforce excellence in performance through recognition and continuous feedback
• seek assistance from human resources specialists where appropriate
• keep records and documentation in accordance with the organisational performance management system

Demonstrate knowledge of:

• relevant legislative and regulatory requirements
• relevant awards and certified agreements
• performance measurement systems utilised within the organisation
• unlawful dismissal rules and due process
• staff development options and information

BSBADM504 Plan and implement administrative systems

Upon successful completion of this unit, you will:

• work with relevant personnel and stakeholders to identify administrative system improvements
• document necessary requirements or modifications
• provide training and support for staff to use the new or modified system
• monitor the new system and identify future improvements and staff training needs.

• relevant legislative and organisational policies and procedures for reviewing administrative systems

BSBFIM502 Manage payroll

Upon successful completion of this unit, you will:

• document steps undertaken to establish payroll system
• use data and calculations to reconcile salaries, wages and deductions in accordance with all legislative and organisational requirements
• create accurate payroll management records

• key provisions of relevant legislation, standards, regulations and codes of practice that may affect aspects of payroll operations
• organisational policies and procedures across the full range of tasks for the required payroll processes

BSBADM502 Manage meetings

Upon successful completion of this unit, you will:

• apply conventions and procedures for formal and informal meetings including:
  • developing and distributing agendas and papers
  • identifying and inviting meeting participants
  • organising and confirming meeting arrangements
  • running the meeting and following up
• organise, take part in and chair a meeting
• record and store meeting documentation
• follow organisational policies and procedures

• meeting terminology, structures, arrangements
• responsibilities of the chairperson and explain group dynamics in relation to managing meetings
• options for meetings including face-to-face, teleconferencing, web-conferencing and using webcams
• the relevant organisational procedures and policies regarding meetings, chairing and minutes including identifying organisational formats for minutes and agendas

BSBWOR502 Lead and manage team effectiveness

Upon successful completion of this unit, you will:

• use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
  • encouraging and fostering shared understanding of purpose, roles and responsibilities
  • identifying and resolving problems
  • providing feedback to encourage, value and reward others
  • modelling desired behaviour and practices
• develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
• establish processes to address issues and resolve performance issues
• support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
• develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
• communicate effectively with a range of stakeholders about team performance plans and team performance
• facilitate two-way flow of information between team and management relevant to team performance
• evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Demonstrate knowledge of:

• how group dynamics can support or hinder team performance
• strategies that can support team cohesion, participation and performance
• strategies for gaining consensus
• issue resolution strategies

BSBADM506 Manage business document design and development

Upon successful completion of this unit, you will:

• identify the organisational needs, requirements and information technology capabilities relevant to the design and production of documents
• establish documentation standards to meet organisational requirements
• design, test and amend document templates
• develop and implement documentation and training to support use of standard templates and macros
• monitor the implementation of standard documentation templates and macros and make improvements in line with organisational requirements

• document production processes
• costs involved with the implementation of standard documentation
• the software applications relevant to document design and development in the organisation
• key provisions of relevant legislation and regulations, codes and standards affecting document production
• organisational policies and procedures relating to document production
• sources of expertise available externally to the organisation or workgroup

BSBWOR501 Manage personal work priorities and professional development

Upon successful completion of this unit, you will:

• use business technology to create and use systems and processes to organise and prioritise tasks and commitments
• measure and maintain personal work performance including assessing competency against competency standards and seeking feedback
• maintain an appropriate work-life balance to manage personal health and stress
• participate in networks
• develop a personal development plan which includes career objectives and an action plan
• develop new skills

Demonstrate knowledge of:

• principles and techniques involved in the management and organisation of:
  • performance measurement
  • personal behaviour, self-awareness and personality traits identification
  • a personal development plan
  • personal goal setting
  • time
• management development opportunities and options for self
• methods for achieving a healthy work-life balance
• organisation's policies, plans and procedures
• types of learning style/s and how they relate to the individual
• types of work methods and practices that can improve personal performance