BSBRSK501 Manage risk

Upon successful completion of this unit, you will:

• analyse information from a range of sources to identify the scope and context of the risk management process including:
  • stakeholder analysis
  • political, economic, social, legal, technological and policy context
  • current arrangements
  • objectives and critical success factors for the area included in scope
  • risks that may apply to scope
• consult and communicate with relevant stakeholders to identify and assess risks, determine appropriate risk treatment actions and priorities and explain the risk management processes
• develop and implement an action plan to treat risks
• monitor and evaluate the action plan and risk management process
• maintain documentation

Demonstrate knowledge of:

• the purpose and key elements of current risk management standards
• the legislative and regulatory context of the organisation in relation to risk management
• organisational policies, procedures and processes for risk management

BSBHRM513 Manage workforce planning

Upon successful completion of this unit, you will:

• review and interpret information from a range of internal and external sources to identify:
  • current staff turnover and demographics
  • labour supply trends factors that may affect workforce supply
  • organisation’s workforce requirements objectives and strategies
• manage workforce planning including developing, implementing, monitoring and reviewing strategies to meet workforce needs
• review relevant trends and supply and demand factors that will impact on an organisation’s workforce
• develop a workforce plan that includes relevant research and specific strategies to ensure access to a skilled and diverse workforce.

• current information about external labour supply relevant to the specific industry or skill requirements of the organisation
• industrial relations relevant to the specific industry
• labour force analysis and forecasting technique

BSBADM504 Plan and implement administrative systems

Upon successful completion of this unit, you will:

• work with relevant personnel and stakeholders to identify administrative system improvements
• document necessary requirements or modifications
• provide training and support for staff to use the new or modified system
• monitor the new system and identify future improvements and staff training needs.

• relevant legislative and organisational policies and procedures for reviewing administrative systems

BSBMGT517 Manage operational plan

Upon successful completion of this unit, you will:

• develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes:
  • resource requirements
  • key performance indicators
  • monitoring processes
  • contingency plans
• communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams
• develop and implement strategies to achieve the operational plan within the organisation's policies, practices and procedures including:
  • recruiting, inducting and developing personnel
  • acquiring physical resources and services
  • protecting intellectual property
  • making variations to the plan
  • monitoring and documenting performance

• models and methods for operational plans
• the role of an operational plan in achieving the organisation's objectives
• budgeting processes
• alternative approaches to developing key performance indicators to meet business objectives
• the legislative and regulatory context relevant to the operational plan of the organisation
• the organisation's policies, practices and procedures that directly relate to the operational plan

BSBWOR502 Lead and manage team effectiveness

Upon successful completion of this unit, you will:

• use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
  • encouraging and fostering shared understanding of purpose, roles and responsibilities
  • identifying and resolving problems
  • providing feedback to encourage, value and reward others
  • modelling desired behaviour and practices
• develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
• establish processes to address issues and resolve performance issues
• support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
• develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
• communicate effectively with a range of stakeholders about team performance plans and team performance
• facilitate two-way flow of information between team and management relevant to team performance
• evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Demonstrate knowledge of:

• how group dynamics can support or hinder team performance
• strategies that can support team cohesion, participation and performance
• strategies for gaining consensus
• issue resolution strategies

BSBADM506 Manage business document design and development

Upon successful completion of this unit, you will:

• identify the organisational needs, requirements and information technology capabilities relevant to the design and production of documents
• establish documentation standards to meet organisational requirements
• design, test and amend document templates
• develop and implement documentation and training to support use of standard templates and macros
• monitor the implementation of standard documentation templates and macros and make improvements in line with organisational requirements

• document production processes
• costs involved with the implementation of standard documentation
• the software applications relevant to document design and development in the organisation
• key provisions of relevant legislation and regulations, codes and standards affecting document production
• organisational policies and procedures relating to document production
• sources of expertise available externally to the organisation or workgroup

BSBHRM501 Manage human resource services

Upon successful completion of this unit, you will:

• plan and manage human resource delivery within legislative, organisational and business ethics frameworks
• communicate effectively with a range of senior personnel
• identify and arrange training support where appropriate
• calculate human resource return on investment within the organisation

• the key provisions of legal and compliance requirements that apply to managing human resources
• the organisation’s code of conduct
• human resource strategies and planning processes and their relationship to business and operational plans
• performance and contract management
• how feedback is used to modify the delivery of human resources