BSBRSK501 Manage risk

Upon successful completion of this unit, you will:

• analyse information from a range of sources to identify the scope and context of the risk management process including:
  • stakeholder analysis
  • political, economic, social, legal, technological and policy context
  • current arrangements
  • objectives and critical success factors for the area included in scope
  • risks that may apply to scope
• consult and communicate with relevant stakeholders to identify and assess risks, determine appropriate risk treatment actions and priorities and explain the risk management processes
• develop and implement an action plan to treat risks
• monitor and evaluate the action plan and risk management process
• maintain documentation

Demonstrate knowledge of:

• the purpose and key elements of current risk management standards
• the legislative and regulatory context of the organisation in relation to risk management
• organisational policies, procedures and processes for risk management

BSBMGT403 Implement continuous improvement

Upon successful completion of this unit, you will:

• implement continuous improvement systems and provide mentoring and coaching support to enable individuals and teams to participate in decisions, take responsibility, show initiative and implement improvement processes
• implement processes to inform team members about savings and productivity/service improvements achievements
• communicate effectively to support the continuous improvement system and implementation of improvements
• apply continuous improvement to customer services including internal and external customers
• implement, monitor and adjust improvement plans, processes and procedures to improve performance
• document performance to identify further opportunities for improvement
• manage records and reports within the organisation's systems and procedures

Demonstrate knowledge of:

• continuous improvement processes
• typical areas of need for coaching and mentoring to support continuous improvement
• how change management techniques can support continuous improvement and initiative
• the organisation's systems and data that can be used for benchmarking and monitoring performance for continuous improvement

BSBHRM513 Manage workforce planning

Upon successful completion of this unit, you will:

• review and interpret information from a range of internal and external sources to identify:
  • current staff turnover and demographics
  • labour supply trends factors that may affect workforce supply
  • organisation’s workforce requirements objectives and strategies
  • manage workforce planning including developing, implementing, monitoring and reviewing strategies to meet workforce needs
  • review relevant trends and supply and demand factors that will impact on an organisation’s workforce
  • develop a workforce plan that includes relevant research and specific strategies to ensure access to a skilled and diverse workforce.

Demonstrate knowledge of:

• current information about external labour supply relevant to the specific industry or skill requirements of the organisation
• industrial relations relevant to the specific industry
• labour force analysis and forecasting technique

BSBHRM501 Manage human resource services

Upon successful completion of this unit, you will:

• plan and manage human resource delivery within legislative, organisational and business ethics frameworks
• communicate effectively with a range of senior personnel
• identify and arrange training support where appropriate
• calculate human resource return on investment within the organisation

• the key provisions of legal and compliance requirements that apply to managing human resources
• the organisation’s code of conduct
• human resource strategies and planning processes and their relationship to business and operational plans
• performance and contract management
• how feedback is used to modify the delivery of human resources

BSBADM506 Manage business document design and development

Upon successful completion of this unit, you will:

• identify the organisational needs, requirements and information technology capabilities relevant to the design and production of documents
• establish documentation standards to meet organisational requirements
• design, test and amend document templates
• develop and implement documentation and training to support use of standard templates and macros
• monitor the implementation of standard documentation templates and macros and make improvements in line with organisational requirements

• document production processes
• costs involved with the implementation of standard documentation
• the software applications relevant to document design and development in the organisation
• key provisions of relevant legislation and regulations, codes and standards affecting document production
• organisational policies and procedures relating to document production
• sources of expertise available externally to the organisation or workgroup

BSBADM504 Plan and implement administrative systems

Upon successful completion of this unit, you will:

• work with relevant personnel and stakeholders to identify administrative system improvements
• document necessary requirements or modifications
• provide training and support for staff to use the new or modified system
• monitor the new system and identify future improvements and staff training needs.

• relevant legislative and organisational policies and procedures for reviewing administrative systems

BSBRES401 Analyse and present research information

Upon successful completion of this unit, you will:

• identify or confirm research requirements and objectives
• gather, organise and present workplace information and data
• update, modify, maintain and store information
• maintain and handle data and documents systematically and securely
• prepare and produce reports including:
  • recommendations based on the analysis of information
  • clear and justified assumptions and conclusions
  • use of efficient, valid and reliable methods
• use Boolean operators and other search tools
• analyse, evaluate and interpret data to support organisational activities

Demonstrate knowledge of:

• organisational systems for recordkeeping/filing, including security procedures
• organisational policies and procedures and legal and ethical obligations relating to workplace information
• concepts related to research and analysis including reliability and validity
• techniques for data analysis and how they are applied
• research processes and strategies to identify new sources (online and print) of information and to use them most efficiently and effectively