BSBPMG522 Undertake project work
This unit describes the skills and knowledge required to undertake a straightforward project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects.
This unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project.
The unit does not apply to specialist project managers. For specialist project managers, the other units of competency in the project management field (BSBPMG) will be applicable.
Topics:
- Define project
- Develop project plan
- Administer and monitor project
- Finalise project
- Review project
Upon successful completion of this unit, you will:
- define the parameters of the project including:
- project scope
- project stakeholders, including own responsibilities
- relationship of project to organisational objectives and other projects
- reporting requirements
- resource requirements
- use project management tools to develop and implement a project plan including:
- deliverables
- work breakdown
- budget and allocation of resources
- timelines
- risk management
- record keeping and reporting
- consult and communicate with relevant stakeholders to generate input and engagement in planning, implementing and reviewing the project
- provide support to team members to enable them to achieve deliverables and to transition them as appropriate at completion of the project
- finalise the project including documentation, sign-offs and reporting
- review and document the project outcomes
Demonstrate knowledge of:
- project management tools and how they contribute to a project
- types of documents and other sources of information commonly used in defining the parameters of a project
- processes for identifying and managing risk in a project
- organisation’s mission, goals, objectives and operations and how the project relates to them
- organisation’s procedures and processes that are relevant to managing a project including:
- lines of authority and approvals
- quality assurance
- human resources
- budgets and finance
- record keeping
- reporting
- legislative and regulatory context of the organisation in relation to project work, including work health and safety (WHS) requirements
Nominal Hours: 60
BSBRSK501 Manage risk
This unit describes skills and knowledge required to manage risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting.
It applies to individuals who are working in positions of authority and are approved to implement change across the organisation, business unit, program or project area. They may or may not have responsibility for directly supervising others.
Topics:
- Establish risk context
- Identify risks
- Analyse risks
- Select and implement treatments
Upon successful completion of this unit, you will:
- analyse information from a range of sources to identify the scope and context of the risk management process including:
- stakeholder analysis
- political, economic, social, legal, technological and policy context
- current arrangements
- objectives and critical success factors for the area included in scope
- risks that may apply to scope
- consult and communicate with relevant stakeholders to identify and assess risks, determine appropriate risk treatment actions and priorities and explain the risk management processes
- develop and implement an action plan to treat risks
- monitor and evaluate the action plan and risk management process
- maintain documentation
Demonstrate knowledge of:
- the purpose and key elements of current risk management standards
- the legislative and regulatory context of the organisation in relation to risk management
- organisational policies, procedures and processes for risk management
Nominal Hours: 60
BSBHRM513 Manage workforce planning
This unit describes the skills and knowledge required to manage planning in relation to an organisation's workforce including researching requirements, developing objectives and strategies, implementing initiatives and monitoring and evaluating trends.
It applies to individuals who are human resource managers or staff members with a role in a policy or planning unit that focuses on workforce planning.
Topics:
- Research workforce requirements
- Develop workforce objectives and strategies
- Implement initiatives to support workforce planning objectives
- Monitor and evaluate workforce trends
Upon successful completion of this unit, you will:
- review and interpret information from a range of internal and external sources to identify:
- current staff turnover and demographics
- labour supply trends factors that may affect workforce supply
- organisation’s workforce requirements objectives and strategies
- manage workforce planning including developing, implementing, monitoring and reviewing strategies to meet workforce needs
- review relevant trends and supply and demand factors that will impact on an organisation’s workforce
- develop a workforce plan that includes relevant research and specific strategies to ensure access to a skilled and diverse workforce.
Demonstrate knowledge of:
- current information about external labour supply relevant to the specific industry or skill requirements of the organisation
- industrial relations relevant to the specific industry
- labour force analysis and forecasting technique
Nominal hours = 60 hours
BSBADM504 Plan and implement administrative systems
This unit describes the skills and knowledge required to plan for or review the requirements of effective administrative systems and procedures for implementing, monitoring and reviewing the system.
It applies to individuals employed in a range of work environments in senior administrative roles.
Topics:
- Plan for the new or modified administrative system
- Implement new or modified administrative system
- Monitor administrative system
Upon successful completion of this unit, you will:
- work with relevant personnel and stakeholders to identify administrative system improvements
- document necessary requirements or modifications
- provide training and support for staff to use the new or modified system
- monitor the new system and identify future improvements and staff training needs.
Demonstrate knowledge of:
- relevant legislative and organisational policies and procedures for reviewing administrative systems
Nominal hours = 50 hours
BSBMGT517 Manage operational plan
This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans.
Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation’s operational plan.
This unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plan.
Topics:
- Develop operational plan
- Plan and manage resource acquisition
- Monitor and review operational performance
Upon successful completion of this unit, you will:
- develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes:
- resource requirements
- key performance indicators
- monitoring processes
- contingency plans
- communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams
- develop and implement strategies to achieve the operational plan within the organisation's policies, practices and procedures including:
- recruiting, inducting and developing personnel
- acquiring physical resources and services
- protecting intellectual property
- making variations to the plan
- monitoring and documenting performance
Demonstrate knowledge of:
- models and methods for operational plans
- the role of an operational plan in achieving the organisation's objectives
- budgeting processes
- alternative approaches to developing key performance indicators to meet business objectives
- the legislative and regulatory context relevant to the operational plan of the organisation
- the organisation's policies, practices and procedures that directly relate to the operational plan
Nominal Hours: 70
BSBWOR502 Lead and manage team effectiveness
This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.
It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.
Topics:
- Establish team performance plan
- Develop and facilitate team cohesion
- Facilitate teamwork
- Liaise with stakeholders
Upon successful completion of this unit, you will:
- use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
- encouraging and fostering shared understanding of purpose, roles and responsibilities
- identifying and resolving problems
- providing feedback to encourage, value and reward others
- modelling desired behaviour and practices
- develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
- establish processes to address issues and resolve performance issues
- support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
- develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
- communicate effectively with a range of stakeholders about team performance plans and team performance
- facilitate two-way flow of information between team and management relevant to team performance
- evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders
Demonstrate knowledge of:
- how group dynamics can support or hinder team performance
- strategies that can support team cohesion, participation and performance
- strategies for gaining consensus
- issue resolution strategies
Nominal Hours: 60
BSBADM506 Manage business document design and development
This unit describes the skills and knowledge required to establish standards for the design and production of organisational documents and to manage document design and production processes to ensure agreed standards are met.
It applies to individuals employed in a range of work environments who require well-developed skills in the use of a range of software packages. They use these skills to establish, document and implement consistent standards of document design within an organisation.
Topics:
- Establish documentation standards
- Manage template design and development
- Develop standard text for documents
- Develop and implement strategies to ensure the use of standard documentation
- Develop and implement strategies for maintenance and continuous improvement of standard documentation
Upon successful completion of this unit, you will:
- identify the organisational needs, requirements and information technology capabilities relevant to the design and production of documents
- establish documentation standards to meet organisational requirements
- design, test and amend document templates
- develop and implement documentation and training to support use of standard templates and macros
- monitor the implementation of standard documentation templates and macros and make improvements in line with organisational requirements
Demonstrate knowledge of:
- document production processes
- costs involved with the implementation of standard documentation
- the software applications relevant to document design and development in the organisation
- key provisions of relevant legislation and regulations, codes and standards affecting document production
- organisational policies and procedures relating to document production
- sources of expertise available externally to the organisation or workgroup
Nominal hours = 80 hours
BSBHRM501 Manage human resource services
This unit describes the skills and knowledge required to plan, manage and evaluate delivery of human resource services, integrating business ethics.
It applies to individuals with responsibility for coordinating a range of human resource services across an organisation. They may have staff reporting to them.
Topics:
- Determine strategies for delivery of human resource services
- Manage the delivery of human resource services
- Evaluate human resource service delivery
- Manage integration of business ethics in human resource practices
Upon successful completion of this unit, you will:
- plan and manage human resource delivery within legislative, organisational and business ethics frameworks
- communicate effectively with a range of senior personnel
- identify and arrange training support where appropriate
- calculate human resource return on investment within the organisation
Demonstrate knowledge of:
- the key provisions of legal and compliance requirements that apply to managing human resources
- the organisation’s code of conduct
- human resource strategies and planning processes and their relationship to business and operational plans
- performance and contract management
- how feedback is used to modify the delivery of human resources
Nominal hours = 60 hours
