BSBPMG512 Manage project time

This unit describes the skills and knowledge required to manage time during projects. It involves determining and implementing the project schedule, and assessing time management outcomes.

It applies to individuals responsible for managing and leading a project in an organisation, business, or as a consultant.

1. Determine project schedule
2. Implement project schedule
3. Assess time management outcomes

• develop a project schedule using project management tools and techniques
• implement, analyse and monitor a project schedule
• conduct a review of project scheduling and recommend improvements for the future

• estimation techniques to determine task duration and resource effort
• procedures for identifying critical path
• procedures for managing project baselines, establishment and variance
• project life cycle phases and describe each phase
• best-practice time management methodologies, their capabilities, limitations, applications and outcomes
• key tools for project scheduling
• work breakdown structures and application to project schedules

BSBPMG513 Manage project quality

This unit describes the skills and knowledge required to manage quality within projects. It involves determining quality requirements, implementing quality control and assurance processes, and using review and evaluation to make quality improvements in current and future projects.

It applies to individuals responsible for managing and leading a project in an organisation, business, or as a consultant.

1. Determine quality requirements
2. Implement quality processes
3. Implement project quality improvements

• work with others to decide a project’s quality requirements
• document a quality-management plan
• implement quality control and assurance processes for a defined project using a range of tools and methodologies
• review outcomes and recommend process improvements

• quality management theory
• relevant standards that apply in the organisation
• quality assurance and control techniques, key tools and methodologies
• roles and responsibilities of quality management personnel
• methods for managing continuous improvement

BSBPMG514 Manage project cost

This unit describes the skills and knowledge required to identify, analyse and refine project costs to produce a budget, and to use this budget as the principal mechanism to control project cost.

It applies to individuals responsible for managing and leading a project in an organisation, business, or as a consultant.

1. Determine project costs
2. Monitor and control project costs
3. Complete cost-management processes

• work closely with others to determine resources against budgetary frameworks
• prepare a budget and cost-management plan for a project
• monitor costs across a project’s life cycle including solving cost variations and analysing possible alternatives
• record expenditure, create accurate financial reports and review cost-management processes

• appropriate budgeting processes, tools and techniques
• methods and tools for costing and cost analysis
• strategies for managing costs and their application in different situations
• processes for reviewing costs against outcomes
• key organisational policies and procedures applicable to this role

BSBPMG515 Manage project human resources

This unit describes the skills and knowledge required to manage human resources related to projects. It involves planning for human resources, implementing personnel training and development, and managing the project team.

It applies to individuals responsible for managing and leading a project in an organisation, business, or as a consultant.

1. Plan human resources relevant to projects
2. Implement project personnel training and development
3. Lead project team
4. Finalise human resource activities related to projects

• plan and allocate human resources to a project
• identify and organise project personnel training and development
• manage project personnel to achieve project outcomes
• apply human resource management (HRM) methods, techniques and tools to the project

• human resource management (HRM) methods, techniques and tools
• strategies for managing project human resources and their application to different situations
• processes used to measure individuals’ performance against agreed criteria
• techniques for managing and improving performance

BSBPMG516 Manage project information and communication

This unit describes the skills and knowledge required to link people, ideas and information at all stages in the project life cycle. Project communication management ensures timely and appropriate generation, collection, dissemination, storage and disposal of project information through formal structures and processes.

It applies to individuals responsible for managing and leading a project in an organisation, business, or as a consultant.

1. Plan information and communication processes
2. Implement project information and communication processes
3. Assess information and communication outcomes

• develop a communication management plan and an information system for a specific project
• implement a project information system with a systematic approach to storage, searching, retrieval and archiving of relevant information
• implement and maintain communication processes
• review project outcomes and document suggestions for improvements to managing project information and communication for future projects

• alternative communication methods and media and their application on various projects
• effective project-management information systems and their various applications
• methods used to evaluate information systems and communication processes

BSBPMG517 Manage project risk

This unit describes the skills and knowledge required to manage risks that may impact achievement of project objectives. It involves identifying, analysing, treating and monitoring project risks, and assessing risk management outcomes.

It applies to individuals responsible for managing and leading a project in an organisation, business, or as a consultant.

1. Identify project risks
2. Analyse project risks
3. Establish risk treatments and controls
4. Monitor and control project risks
5. Assess risk management outcomes

• conduct effective risk management for a project of sufficient complexity to demonstrate the full range of performance requirements
• apply risk management techniques, strategies and tools

• project risks in a range of risk categories
• key components of a risk management plan
• industry sector risk classifications and relate these to different risk contexts
• organisational and industry standard risk frameworks
• the characteristics, techniques and appropriate applications of quantitative and qualitative risk management techniques and approaches

BSBPMG521 Manage project integration

This unit describes the skills and knowledge required to integrate and balance overall project management functions of scope, time, cost, quality, human resources, communications, risk and procurement across the project life cycle; and to align and track project objectives to comply with organisational goals, strategies and objectives.

It applies to individuals responsible for managing and leading a project in an organisation, business, or as a consultant.

1. Establish project
2. Undertake project planning and design processes
3. Execute project in work environment
4. Manage project control
5. Manage project finalisation

• work closely with others to integrate all project management functions across a project life cycle according to organisational objectives
• negotiate with internal and external stakeholders
• create accurate project management documentation
• make suggestions for improvements to managing project integration in the future

• project governance models
• a range of methodologies to break project objectives into achievable project deliverables
• role of project life cycle stages, phases and structures relevant to industry and project context
• the appropriate organisational documentation for recording strategies and goals for integration processes

BSBWOR502 Lead and manage team effectiveness

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

1. Establish team performance plan
2. Develop and facilitate team cohesion
3. Facilitate teamwork
4. Liaise with stakeholders

• use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
  • encouraging and fostering shared understanding of purpose, roles and responsibilities
  • identifying and resolving problems
  • providing feedback to encourage, value and reward others
  • modelling desired behaviour and practices
• develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
• establish processes to address issues and resolve performance issues
• support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
• develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
• communicate effectively with a range of stakeholders about team performance plans and team performance
• facilitate two-way flow of information between team and management relevant to team performance
• evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

• how group dynamics can support or hinder team performance
• strategies that can support team cohesion, participation and performance
• strategies for gaining consensus
• issue resolution strategies

BSBMGT516 Facilitate continuous improvement

This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.

It applies to individuals who take an active role in managing a continuous improvement process in order to achieve an organisation’s objectives.

At this level, work will normally be carried out using complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem-solving and decision-making strategies.

1. Lead continuous improvement systems and processes
2. Monitor and adjust performance strategies
3. Manage opportunities for further improvement

• facilitate effective contributions to and communications about continuous improvement processes and outcomes
• address sustainability requirements
• incorporate mentoring, coaching and other support to enable people to participate effectively in continuous improvement processes
• capture insights, experiences and ideas for improvements and incorporate them into the organisation's knowledge management systems and future planning

• how systems and procedures can support effective continuous improvement
• how continuous improvement systems and processes relate to other business systems and requirements including, knowledge management, quality, performance management and sustainability

BSBADM502 Manage meetings

This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.

It applies to individuals employed in a range of work environments who are required to organise and manage meetings within their workplace, including conducting or managing administrative tasks in providing agendas and meeting material. They may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace.

1. Prepare for meetings
2. Conduct meetings
3. Follow up meetings

• apply conventions and procedures for formal and informal meetings including:
  • developing and distributing agendas and papers
  • identifying and inviting meeting participants
  • organising and confirming meeting arrangements
  • running the meeting and following up
• organise, take part in and chair a meeting
• record and store meeting documentation
• follow organisational policies and procedures

• meeting terminology, structures, arrangements
• responsibilities of the chairperson and explain group dynamics in relation to managing meetings
• options for meetings including face-to-face, teleconferencing, web-conferencing and using webcams
• the relevant organisational procedures and policies regarding meetings, chairing and minutes including identifying organisational formats for minutes and agendas

BSBMGT502 Manage people performance

This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

It applies to individuals who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement.

The unit makes the link between performance management and performance development, and reinforces both functions as a key requirement for effective managers.

1. Allocate work
2. Assess performance
3. Provide feedback
4. Manage follow up

• consult with relevant stakeholders to identify work requirements, performance standards and agreed performance indicators
• develop work plans and allocate work to achieve outcomes efficiently and within organisational and legal requirements
• monitor, evaluate and provide feedback on performance and provide coaching or training, as needed
• reinforce excellence in performance through recognition and continuous feedback
• seek assistance from human resources specialists where appropriate
• keep records and documentation in accordance with the organisational performance management system

• relevant legislative and regulatory requirements
• relevant awards and certified agreements
• performance measurement systems utilised within the organisation
• unlawful dismissal rules and due process
• staff development options and information