BSB50415 Diploma of Business Administration & BSB51918 Diploma of Leadership and Management

BSB50415 Diploma of Business Administration & BSB51918 Diploma of Leadership and Management


Units of Competency

13

Course Access

18 months

Support Hours

7am - 9pm AEST (Mon - Fri)

Why Study with AOT?

  • Over 15 years of delivering qualifications online
  • Dedicated eLearning and LMS development team
  • Courses developed in-house by industry experts
  • Courses written specifically for online delivery
  • Professional and industry skilled trainers
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Simulated Workplace

Full access to our unique virtual company that brings your course material to life.

Delivery Mode

100% online, available 24/7
No classroom attendance or work placement

Trainer Support

One-on-one unlimited

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We are no longer accepting enrolments into this double Diploma course. You may still enrol in a single Diploma. See Diploma courses here.

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BSB50415 Diploma of Business Administration

The BSB50415 Diploma of Business Administration is geared towards a wide range of management and senior administrative roles. Units within this qualification are geared towards the planning and implementation of projects and systems. This course sets a standard for business documentation and the creation of such.

BSB51918 Diploma of Leadership and Management

As a natural leader or someone that is working towards achieving best leadership practice, the BSB51918 Diploma of Leadership and Management provides the tools required to manage and lead teams to deliver quality services and products. This course extracts your managerial skill set through learning and practical tasks.

In this double diploma, the incorporation of the skills and knowledge parameters of both the BSB50415 Diploma of Business Administration and BSB51918 Diploma of Leadership and Management results in a consistent and complementary network of skills, knowledge, techniques and applications for you to take with you on your career pathway.

Career Opportunities

  • Business Development Manager
  • Business Manager
  • Corporate Services Manager
  • Distribution Centre Manager
  • Information Services Manager
  • Legal Practice Manager
  • Manager
  • Office Manager
  • Operations Manager
  • Production Manager
  • Public Sector Manager
  • Senior Manager (Public Sector)
  • Transport Manager
  • Warehouse Manager
  • Administration Manager
  • General Office Manager
  • Office Manager

BSBWOR501 Manage personal work priorities and professional development

This unit describes the skills and knowledge required to create systems and process to organise information and prioritise tasks.

It applies to individuals working in managerial positions who have excellent organisational skills. The work ethic of individuals in this role has a significant impact on the work culture and patterns of behaviour of others as managers at this level are role models in their work environment.

Topics:
  1. Establish personal work goals
  2. Set and meet own work priorities
  3. Develop and maintain professional competence
Upon successful completion of this unit, you will:
  • use business technology to create and use systems and processes to organise and prioritise tasks and commitments
  • measure and maintain personal work performance including assessing competency against competency standards and seeking feedback
  • maintain an appropriate work-life balance to manage personal health and stress
  • participate in networks
  • develop a personal development plan which includes career objectives and an action plan
  • develop new skills
Demonstrate knowledge of:
  • principles and techniques involved in the management and organisation of:
    • performance measurement
    • personal behaviour, self-awareness and personality traits identification
    • a personal development plan
    • personal goal setting
    • time
  • management development opportunities and options for self
  • methods for achieving a healthy work-life balance
  • organisation's policies, plans and procedures
  • types of learning style/s and how they relate to the individual
  • types of work methods and practices that can improve personal performance
Nominal Hours: 60

BSBADM502 Manage meetings

This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.

It applies to individuals employed in a range of work environments who are required to organise and manage meetings within their workplace, including conducting or managing administrative tasks in providing agendas and meeting material. They may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace.

Topics:
  1. Prepare for meetings
  2. Conduct meetings
  3. Follow up meetings
Upon successful completion of this unit, you will:
  • apply conventions and procedures for formal and informal meetings including:
    • developing and distributing agendas and papers
    • identifying and inviting meeting participants
    • organising and confirming meeting arrangements
    • running the meeting and following up
  • organise, take part in and chair a meeting
  • record and store meeting documentation
  • follow organisational policies and procedures
Demonstrate knowledge of:
  • meeting terminology, structures, arrangements
  • responsibilities of the chairperson and explain group dynamics in relation to managing meetings
  • options for meetings including face-to-face, teleconferencing, web-conferencing and using webcams
  • the relevant organisational procedures and policies regarding meetings, chairing and minutes including identifying organisational formats for minutes and agendas
Nominal hours = 30 hours

BSBADM506 Manage business document design and development

This unit describes the skills and knowledge required to establish standards for the design and production of organisational documents and to manage document design and production processes to ensure agreed standards are met.

It applies to individuals employed in a range of work environments who require well-developed skills in the use of a range of software packages. They use these skills to establish, document and implement consistent standards of document design within an organisation.

Topics:
  1. Establish documentation standards
  2. Manage template design and development
  3. Develop standard text for documents
  4. Develop and implement strategies to ensure the use of standard documentation
  5. Develop and implement strategies for maintenance and continuous improvement of standard documentation
Upon successful completion of this unit, you will:
  • identify the organisational needs, requirements and information technology capabilities relevant to the design and production of documents
  • establish documentation standards to meet organisational requirements
  • design, test and amend document templates
  • develop and implement documentation and training to support use of standard templates and macros
  • monitor the implementation of standard documentation templates and macros and make improvements in line with organisational requirements
Demonstrate knowledge of:
  • document production processes
  • costs involved with the implementation of standard documentation
  • the software applications relevant to document design and development in the organisation
  • key provisions of relevant legislation and regulations, codes and standards affecting document production
  • organisational policies and procedures relating to document production
  • sources of expertise available externally to the organisation or workgroup
Nominal hours = 80 hours

BSBADM503 Plan and manage conferences

This unit describes the skills and knowledge required to plan, promote and coordinate conferences, ensuring follow-up procedures are incorporated.

It applies to individuals employed in a range of work environments who are required to plan and manage conferences. They may work as senior administrative staff, or may be other individuals who have been delegated responsibility for planning and managing a conference.

Topics:
  1. Plan conference
  2. Promote conference
  3. Organise conference
  4. Coordinate conference proceedings
  5. Follow up conference proceedings
Upon successful completion of this unit, you will:
  • apply conventions and procedures for formal and informal meetings including:
    • developing and distributing agendas and papers
    • identifying and inviting meeting participants
    • organising and confirming meeting arrangements
    • running the meeting and following up
  • organise, take part in and chair a meeting
  • record and store meeting documentation
  • follow organisational policies and procedures.
Demonstrate knowledge of:
  • meeting terminology, structures, arrangements
  • responsibilities of the chairperson and explain group dynamics in relation to managing meetings
  • options for meetings including face-to-face, teleconferencing, web-conferencing and using webcams
  • the relevant organisational procedures and policies regarding meetings, chairing and minutes including identifying organisational formats for minutes and agendas.
Nominal hours = 30 hours

BSBWOR502 Lead and manage team effectiveness

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

Topics:
  1. Establish team performance plan
  2. Develop and facilitate team cohesion
  3. Facilitate teamwork
  4. Liaise with stakeholders
Upon successful completion of this unit, you will:
  • use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
    • encouraging and fostering shared understanding of purpose, roles and responsibilities
    • identifying and resolving problems
    • providing feedback to encourage, value and reward others
    • modelling desired behaviour and practices
  • develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
  • establish processes to address issues and resolve performance issues
  • support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
  • develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
  • communicate effectively with a range of stakeholders about team performance plans and team performance
  • facilitate two-way flow of information between team and management relevant to team performance
  • evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders
Demonstrate knowledge of:
  • how group dynamics can support or hinder team performance
  • strategies that can support team cohesion, participation and performance
  • strategies for gaining consensus
  • issue resolution strategies
Nominal Hours: 60

BSBCUS501 Manage quality customer service

This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.

It applies to individuals who supervise the provision of quality customer service within an organisation’s procedures framework by others. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies.

Topics:
  1. Plan to meet internal and external customer requirements
  2. Ensure delivery of quality products and services
  3. Monitor, adjust and review customer service
Upon successful completion of this unit, you will:
  • develop and manage organisational systems for quality customer service
  • develop and review plans, policies and procedures for delivering and monitoring quality customer service
  • implement policies and procedures to ensure quality customer service
  • solve complex customer complaints and system problems that lead to poor customer service
  • monitor and assist teams to meet customer service requirements
  • develop, procure and use human and physical resources to support quality customer service delivery
Demonstrate knowledge of:
  • the legislative and regulatory context of the organisation relevant to customer service
  • organisational policy and procedures for customer service including handling customer complaints
  • iservice standards and best practice models
  • public relations and product promotion
  • techniques for dealing with customers including customers with specific needs
  • techniques for solving complaints including the principles and techniques involved in the management and organisation of:
    • customer behaviour
    • customer needs research
    • customer relations
    • ongoing product and/or service quality
    • problem identification and resolution
    • quality customer service delivery
    • record keeping and management methods
    • strategies for monitoring, managing and introducing ways to improve customer service relationships
    • strategies to obtain customer feedback
Nominal hours = 40 hours

BSBFIM502 Manage payroll

This unit describes the skills and knowledge required to establish and monitor security procedures for managing organisational payroll services and to calculate and process salary payments, group taxation and related payments.

It applies to individuals, employed in a range of work environments, who are required to establish and work with payroll systems and may have responsibility for managing payroll systems and calculations.

Topics:
  1. Establish procedures for management of payroll
  2. Prepare payroll data
  3. Authorise payment of salaries
  4. Administer salary records
Upon successful completion of this unit, you will:
  • document steps undertaken to establish payroll system
  • use data and calculations to reconcile salaries, wages and deductions in accordance with all legislative and organisational requirements
  • create accurate payroll management records
Demonstrate knowledge of:
  • key provisions of relevant legislation, standards, regulations and codes of practice that may affect aspects of payroll operations
  • organisational policies and procedures across the full range of tasks for the required payroll processes
Nominal hours = 30 hours

BSBPMG522 Undertake project work

This unit describes the skills and knowledge required to undertake a straightforward project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects.

This unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project.

The unit does not apply to specialist project managers. For specialist project managers, the other units of competency in the project management field (BSBPMG) will be applicable.

Topics:
  1. Define project
  2. Develop project plan
  3. Administer and monitor project
  4. Finalise project
  5. Review project
Upon successful completion of this unit, you will:
  • define the parameters of the project including:
    • project scope
    • project stakeholders, including own responsibilities
    • relationship of project to organisational objectives and other projects
    • reporting requirements
    • resource requirements
  • use project management tools to develop and implement a project plan including:
    • deliverables
    • work breakdown
    • budget and allocation of resources
    • timelines
    • risk management
    • record keeping and reporting
  • consult and communicate with relevant stakeholders to generate input and engagement in planning, implementing and reviewing the project
  • provide support to team members to enable them to achieve deliverables and to transition them as appropriate at completion of the project
  • finalise the project including documentation, sign-offs and reporting
  • review and document the project outcomes
Demonstrate knowledge of:
  • project management tools and how they contribute to a project
  • types of documents and other sources of information commonly used in defining the parameters of a project
  • processes for identifying and managing risk in a project
  • organisation’s mission, goals, objectives and operations and how the project relates to them
  • organisation’s procedures and processes that are relevant to managing a project including:
    • lines of authority and approvals
    • quality assurance
    • human resources
    • budgets and finance
    • record keeping
    • reporting
  • legislative and regulatory context of the organisation in relation to project work, including work health and safety (WHS) requirements
Nominal Hours: 60

BSBMGT517 Manage operational plan

This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans.

Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation’s operational plan.

This unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plan.

Topics:
  1. Develop operational plan
  2. Plan and manage resource acquisition
  3. Monitor and review operational performance
Upon successful completion of this unit, you will:
  • develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes:
    • resource requirements
    • key performance indicators
    • monitoring processes
    • contingency plans
  • communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams
  • develop and implement strategies to achieve the operational plan within the organisation's policies, practices and procedures including:
    • recruiting, inducting and developing personnel
    • acquiring physical resources and services
    • protecting intellectual property
    • making variations to the plan
    • monitoring and documenting performance
Demonstrate knowledge of:
  • models and methods for operational plans
  • the role of an operational plan in achieving the organisation's objectives
  • budgeting processes
  • alternative approaches to developing key performance indicators to meet business objectives
  • the legislative and regulatory context relevant to the operational plan of the organisation
  • the organisation's policies, practices and procedures that directly relate to the operational plan
Nominal Hours: 70

BSBMGT502 Manage people performance

This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

It applies to individuals who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement.

The unit makes the link between performance management and performance development, and reinforces both functions as a key requirement for effective managers.

Topics:
  1. Allocate work
  2. Assess performance
  3. Provide feedback
  4. Manage follow up
Upon successful completion of this unit, you will:
  • consult with relevant stakeholders to identify work requirements, performance standards and agreed performance indicators
  • develop work plans and allocate work to achieve outcomes efficiently and within organisational and legal requirements
  • monitor, evaluate and provide feedback on performance and provide coaching or training, as needed
  • reinforce excellence in performance through recognition and continuous feedback
  • seek assistance from human resources specialists where appropriate
  • keep records and documentation in accordance with the organisational performance management system
Demonstrate knowledge of:
  • relevant legislative and regulatory requirements
  • relevant awards and certified agreements
  • performance measurement systems utilised within the organisation
  • unlawful dismissal rules and due process
  • staff development options and information
Nominal Hours: 70

BSBRSK501 Manage risk

This unit describes skills and knowledge required to manage risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting.

It applies to individuals who are working in positions of authority and are approved to implement change across the organisation, business unit, program or project area. They may or may not have responsibility for directly supervising others.

Topics:
  1. Establish risk context
  2. Identify risks
  3. Analyse risks
  4. Select and implement treatments
Upon successful completion of this unit, you will:
  • analyse information from a range of sources to identify the scope and context of the risk management process including:
    • stakeholder analysis
    • political, economic, social, legal, technological and policy context
    • current arrangements
    • objectives and critical success factors for the area included in scope
    • risks that may apply to scope
  • consult and communicate with relevant stakeholders to identify and assess risks, determine appropriate risk treatment actions and priorities and explain the risk management processes
  • develop and implement an action plan to treat risks
  • monitor and evaluate the action plan and risk management process
  • maintain documentation
Demonstrate knowledge of:
  • the purpose and key elements of current risk management standards
  • the legislative and regulatory context of the organisation in relation to risk management
  • organisational policies, procedures and processes for risk management
Nominal Hours: 60

BSBLDR511 Develop and use emotional intelligence

This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace.

It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.

It applies to managers who are required to identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.

Topics:
  1. Identify the impact of own emotions on others in the workplace
  2. Recognise and address the emotional strengths and weaknesses of others
  3. Promote the development of emotional intelligence in others
  4. Utilise emotional intelligence to maximise team outcomes
Upon successful completion of this unit, you will:
  • conduct an analysis to identify own emotional strengths, weaknesses, stressors, emotional states and triggers, incorporating feedback from others
  • identify workplace situations and environments that may trigger an emotional response
  • model behaviours that demonstrate management of emotions
  • recognise the impact that cultural behaviours and beliefs may have on workplace interactions
  • recognise and respond to the emotional states of others
  • use emotional intelligence of self and others to enhance team performance
  • promote the development of emotional intelligence in others.
Demonstrate knowledge of:
  • emotional intelligence principles and strategies
  • key elements of the relationship between emotionally effective people and the attainment of business objectives
  • strategies for communicating with a diverse workforce which has varying cultural expressions of emotion
  • key features of emotional intelligence in the context of building workplace relationships.
Nominal hours = 60 hours

BSBLDR502 Lead and manage effective workplace relationships

This unit describes the skills and knowledge required to lead and manage effective workplace relationships.

It applies to individuals in leadership or management who have a prominent role in establishing and managing processes and procedures to support workplace relationships taking into account the organisation's values, goals and cultural diversity.

At this level, work will normally be carried out within complex and diverse methods and procedures, which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

Topics:
  1. Manage ideas and information
  2. Establish systems to develop trust and confidence
  3. Manage the development and maintenance of networks and relationships
  4. Manage difficulties to achieve positive outcomes
Upon successful completion of this unit, you will:
  • develop and/or implement processes to manage ideas and information including:
    • communicating information to support others to achieve work responsibilities
    • facilitating employees' contributions to consultation on work issues
    • providing feedback on the outcomes of consultations
    • resolution of issues raised or referral to relevant personnel
  • establish and/or implement policies to ensure that the organisation’s cultural diversity and ethical values are adhered to
  • provide leadership through own behaviour including:
    • professional conduct that promotes trust with internal and external contacts
    • adjusting own interpersonal communication style to meet the organisation’s cultural diversity and ethical environment
  • plan for, and manage, the use of networks to support identifiable outcomes for the team and the organisation
  • develop and/or implement processes and systems to manage difficulties including:
    • identifying and resolving conflicts and other difficulties according to organisational policies and procedures
    • planning how to address difficulties
    • providing guidance, counselling and support to assist co-workers in resolving their work difficulties.
Demonstrate knowledge of:
  • how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution
  • legislation relevant to managing effective workplace relationships
Nominal hours = 50 hours

You will be assessed for these units of competency using a variety of tasks to assess your understanding and skills. A virtual session means you will be one on one with your assessor either answering questions or taking part in a role play, just as you would do in any classroom, only we do it online.

All of our assessments are marked by your assessor within ten (10) working days following the day you submitted your work. You have three (3) attempts for each assessment task to achieve a satisfactory outcome (100% pass mark), with your assessor giving you detailed feedback following each submission.

Unit Written
Activities
Virtual Classroom/Roleplay Scenario/
Case study
Project/
Report
BSBWOR501 Manage personal work priorities and professional developmentWritten ActivitiesVirtual ClassroomScenario/Case StudyProject/Report
BSBADM502 Manage meetingsWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBADM506 Manage business document design and developmentWritten ActivitiesScenario/Case StudyProject/Report
BSBADM503 Plan and manage conferencesWritten ActivitiesScenario/Case Study
BSBWOR502 Lead and manage team effectivenessScenario/Case StudyProject/Report
BSBCUS501 Manage quality customer serviceWritten ActivitiesScenario/Case StudyProject/Report
BSBFIM502 Manage payrollWritten ActivitiesScenario/Case StudyProject/Report
BSBPMG522 Undertake project work Virtual ClassroomScenario/Case StudyProject/Report
BSBMGT517 Manage operational planWritten ActivitiesVirtual ClassroomScenario/Case Study
BSBMGT502 Manage people performanceWritten ActivitiesProject/Report
BSBRSK501 Manage riskWritten ActivitiesScenario/Case Study
BSBLDR511 Develop and use emotional intelligenceWritten ActivitiesProject/Report
BSBLDR502 Lead and manage effective workplace relationshipsWritten ActivitiesScenario/Case StudyProject/Report

We provide you with eighteen (18) months to complete this double diploma course. How long it actually takes will be reflective of the time you are able to dedicate to your studies.

This course could be completed within 15 - 20 hours of study per unit. It may take you less time, it may take you more. That is why we give you 18 months and all the support you need. The rest is up to you!

Requirements

There are no formal requirements. However, learners will need:
  • Sufficient language, literacy and numeracy skills to complete the course
  • Basic computer skills
    • Knowledge of common computing terms and word processing
    • Proficiency with web browser software and sending/receiving e-mail including e-mail with attachment
    • Familiarity with navigating the Internet
  • Meet technology requirements

Technology requirements

  • Operating System: Windows 7 or higher (recommended); MAC OS X 10.6 (Snow Leopard) or higher (recommended)
  • CPU: Min. of 2 GB of RAM, Min. of 2 GB of spare disk space is recommended
  • Processor: 2.0 GHz processor or higher (32-bit or 64-bit)
  • Monitor with at least 1024x768 screen resolution
  • Internet access: Minimum ADSL1 with a speed of at least 3 Mbps
  • An email address that is unique to you and that you will maintain throughout your enrolment
  • Headset (or speakers and microphone) and webcam
  • Microsoft Office (Word, Excel, PowerPoint, Publisher) or similar software
  • Up-to-date web browser version

Support you can expect from AOT

Our focus is to provide the real-world skills and knowledge that you need to advance your career, fulfil your goals and achieve success in the workplace. No matter what course you choose, here at AOT you will receive the assistance and support that will help make your study time convenient, manageable and worthwhile. The benefit of studying with us is that you don't have to schedule your time to attend face-to-face classroom sessions. You can study at times convenient to you in your own home or anywhere that suits your learning style. To support you in your study we provide:

Live chat

Trainer support available whilst you are studying 7am – 9pm AEST (Mon to Fri).

Contact us form

Contact us at any time using the Contact us form found within your course to create support tickets.

Mentoring sessions

You can book unlimited appointments with a trainer to discuss the learning material, assessment expectations, or assessment feedback.

Virtual classroom sessions

This can be booked with your trainer for specific assessments.

Course induction

You are provided with a course induction tutorial and you may also request for a Learner Support Officer to personally take you through the sauceLMS and your course.

Help and Support

A section on your sauceLMS dashboard with useful links.

Student Frequently Asked Questions

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