BSBPMG522 Undertake project work
Upon successful completion of this unit, you will:
- define the parameters of the project including:
- project scope
- project stakeholders, including own responsibilities
- relationship of project to organisational objectives and other projects
- reporting requirements
- resource requirements
- use project management tools to develop and implement a project plan including:
- deliverables
- work breakdown
- budget and allocation of resources
- timelines
- risk management
- record keeping and reporting
- consult and communicate with relevant stakeholders to generate input and engagement in planning, implementing and reviewing the project
- provide support to team members to enable them to achieve deliverables and to transition them as appropriate at completion of the project
- finalise the project including documentation, sign-offs and reporting
- review and document the project outcomes
Demonstrate knowledge of:
- project management tools and how they contribute to a project
- types of documents and other sources of information commonly used in defining the parameters of a project
- processes for identifying and managing risk in a project
- organisation’s mission, goals, objectives and operations and how the project relates to them
- organisation’s procedures and processes that are relevant to managing a project including:
- lines of authority and approvals
- quality assurance
- human resources
- budgets and finance
- record keeping
- reporting
- legislative and regulatory context of the organisation in relation to project work, including work health and safety (WHS) requirements
BSBHRM513 Manage workforce planning
Upon successful completion of this unit, you will:
- review and interpret information from a range of internal and external sources to identify:
- current staff turnover and demographics
- labour supply trends factors that may affect workforce supply
- organisation’s workforce requirements objectives and strategies
- manage workforce planning including developing, implementing, monitoring and reviewing strategies to meet workforce needs
- review relevant trends and supply and demand factors that will impact on an organisation’s workforce
- develop a workforce plan that includes relevant research and specific strategies to ensure access to a skilled and diverse workforce.
Demonstrate knowledge of:
- current information about external labour supply relevant to the specific industry or skill requirements of the organisation
- industrial relations relevant to the specific industry
- labour force analysis and forecasting technique
BSBHRM501 Manage human resource services
Upon successful completion of this unit, you will:
- plan and manage human resource delivery within legislative, organisational and business ethics frameworks
- communicate effectively with a range of senior personnel
- identify and arrange training support where appropriate
- calculate human resource return on investment within the organisation
Demonstrate knowledge of:
- the key provisions of legal and compliance requirements that apply to managing human resources
- the organisation’s code of conduct
- human resource strategies and planning processes and their relationship to business and operational plans
- performance and contract management
- how feedback is used to modify the delivery of human resources
BSBADM506 Manage business document design and development
Upon successful completion of this unit, you will:
- identify the organisational needs, requirements and information technology capabilities relevant to the design and production of documents
- establish documentation standards to meet organisational requirements
- design, test and amend document templates
- develop and implement documentation and training to support use of standard templates and macros
- monitor the implementation of standard documentation templates and macros and make improvements in line with organisational requirements
Demonstrate knowledge of:
- document production processes
- costs involved with the implementation of standard documentation
- the software applications relevant to document design and development in the organisation
- key provisions of relevant legislation and regulations, codes and standards affecting document production
- organisational policies and procedures relating to document production
- sources of expertise available externally to the organisation or workgroup
BSBADM504 Plan and implement administrative systems
Upon successful completion of this unit, you will:
- work with relevant personnel and stakeholders to identify administrative system improvements
- document necessary requirements or modifications
- provide training and support for staff to use the new or modified system
- monitor the new system and identify future improvements and staff training needs.
Demonstrate knowledge of:
- relevant legislative and organisational policies and procedures for reviewing administrative systems
BSBMGT516 Facilitate continuous improvement
Upon successful completion of this unit, you will:
- facilitate effective contributions to and communications about continuous improvement processes and outcomes
- address sustainability requirements
- incorporate mentoring, coaching and other support to enable people to participate effectively in continuous improvement processes
- capture insights, experiences and ideas for improvements and incorporate them into the organisation's knowledge management systems and future planning
Demonstrate knowledge of:
- how systems and procedures can support effective continuous improvement
- how continuous improvement systems and processes relate to other business systems and requirements including, knowledge management, quality, performance management and sustainability
BSBRSK501 Manage risk
Upon successful completion of this unit, you will:
- analyse information from a range of sources to identify the scope and context of the risk management process including:
- stakeholder analysis
- political, economic, social, legal, technological and policy context
- current arrangements
- objectives and critical success factors for the area included in scope
- risks that may apply to scope
- consult and communicate with relevant stakeholders to identify and assess risks, determine appropriate risk treatment actions and priorities and explain the risk management processes
- develop and implement an action plan to treat risks
- monitor and evaluate the action plan and risk management process
- maintain documentation
Demonstrate knowledge of:
- the purpose and key elements of current risk management standards
- the legislative and regulatory context of the organisation in relation to risk management
- organisational policies, procedures and processes for risk management
BSBLDR502 Lead and manage effective workplace relationships
Upon successful completion of this unit, you will:
- develop and/or implement processes to manage ideas and information including:
- communicating information to support others to achieve work responsibilities
- facilitating employees' contributions to consultation on work issues
- providing feedback on the outcomes of consultations
- resolution of issues raised or referral to relevant personnel
- establish and/or implement policies to ensure that the organisation’s cultural diversity
and ethical values are adhered to
- provide leadership through own behaviour including:
- professional conduct that promotes trust with internal and external contacts
- adjusting own interpersonal communication style to meet the organisation’s
cultural diversity and ethical environment
- plan for, and manage, the use of networks to support identifiable outcomes for the
team and the organisation
- develop and/or implement processes and systems to manage difficulties including:
- identifying and resolving conflicts and other difficulties according to
organisational policies and procedures
- planning how to address difficulties
- providing guidance, counselling and support to assist co-workers in resolving
their work difficulties.
Demonstrate knowledge of:
- how systems, policies and procedures can support the development of effective work relationships focusing on interpersonal styles, communications, consultation, cultural and social sensitivity, networking and conflict resolution
- legislation relevant to managing effective workplace relationships
BSBWOR501 Manage personal work priorities and professional development
Upon successful completion of this unit, you will:
- use business technology to create and use systems and processes to organise and prioritise tasks and commitments
- measure and maintain personal work performance including assessing competency against competency standards and seeking feedback
- maintain an appropriate work-life balance to manage personal health and stress
- participate in networks
- develop a personal development plan which includes career objectives and an action plan
- develop new skills
Demonstrate knowledge of:
- principles and techniques involved in the management and organisation of:
- performance measurement
- personal behaviour, self-awareness and personality traits identification
- a personal development plan
- personal goal setting
- time
- management development opportunities and options for self
- methods for achieving a healthy work-life balance
- organisation's policies, plans and procedures
- types of learning style/s and how they relate to the individual
- types of work methods and practices that can improve personal performance
BSBLDR511 Develop and use emotional intelligence
Upon successful completion of this unit, you will:
- conduct an analysis to identify own emotional strengths, weaknesses, stressors, emotional states and triggers, incorporating feedback from others
- identify workplace situations and environments that may trigger an emotional response
- model behaviours that demonstrate management of emotions
- recognise the impact that cultural behaviours and beliefs may have on workplace interactions
- recognise and respond to the emotional states of others
- use emotional intelligence of self and others to enhance team performance
- promote the development of emotional intelligence in others.
Demonstrate knowledge of:
- emotional intelligence principles and strategies
- key elements of the relationship between emotionally effective people and the attainment of business objectives
- strategies for communicating with a diverse workforce which has varying cultural expressions of emotion
- key features of emotional intelligence in the context of building workplace relationships.
BSBWOR502 Lead and manage team effectiveness
Upon successful completion of this unit, you will:
- use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
- encouraging and fostering shared understanding of purpose, roles and responsibilities
- identifying and resolving problems
- providing feedback to encourage, value and reward others
- modelling desired behaviour and practices
- develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
- establish processes to address issues and resolve performance issues
- support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
- develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
- communicate effectively with a range of stakeholders about team performance plans and team performance
- facilitate two-way flow of information between team and management relevant to team performance
- evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders
Demonstrate knowledge of:
- how group dynamics can support or hinder team performance
- strategies that can support team cohesion, participation and performance
- strategies for gaining consensus
- issue resolution strategies
BSBMGT517 Manage operational plan
Upon successful completion of this unit, you will:
- develop and implement an operational plan using a variety of information sources and consultation (including using specialist advice if required) which includes:
- resource requirements
- key performance indicators
- monitoring processes
- contingency plans
- communicate effectively with relevant stakeholders to explain the plan and supporting information, seek approvals, negotiate variations and engage work teams
- develop and implement strategies to achieve the operational plan within the organisation's policies, practices and procedures including:
- recruiting, inducting and developing personnel
- acquiring physical resources and services
- protecting intellectual property
- making variations to the plan
- monitoring and documenting performance
Demonstrate knowledge of:
- models and methods for operational plans
- the role of an operational plan in achieving the organisation's objectives
- budgeting processes
- alternative approaches to developing key performance indicators to meet business objectives
- the legislative and regulatory context relevant to the operational plan of the organisation
- the organisation's policies, practices and procedures that directly relate to the operational plan
BSBMGT502 Manage people performance
Upon successful completion of this unit, you will:
- consult with relevant stakeholders to identify work requirements, performance standards and agreed performance indicators
- develop work plans and allocate work to achieve outcomes efficiently and within organisational and legal requirements
- monitor, evaluate and provide feedback on performance and provide coaching or training, as needed
- reinforce excellence in performance through recognition and continuous feedback
- seek assistance from human resources specialists where appropriate
- keep records and documentation in accordance with the organisational performance management system
Demonstrate knowledge of:
- relevant legislative and regulatory requirements
- relevant awards and certified agreements
- performance measurement systems utilised within the organisation
- unlawful dismissal rules and due process
- staff development options and information
